Hi there,
in advance sorry for the elongated post,
I've tried for a long, long time to find good things in Plariums changes to the game but the last ones are just stupendously bad. NO balance, not usable for the majority of players, like the stupid sword thing, just ruining game fun, game achievements, like ranking and on top of all this: an "update" which is so buggy, that even our clear names were visible to everyone in the game.
Cutting rewards on all corners and ways possible, making it impossible for the average gamer to achieve success in the reward system or to max out the rewards is not the way forward, to keep your customers, us, happy!!!
I am a veteran gamer, playing PC- and Console-games for +30 years, but the way you treat us gamer is by far the worst I have ever witnessed and experienced. If you write something to the normal support, the first 2 to 3 replies are standard computerized messages, often not even remotely answering the problem being stated.
Then, next thing, which a couple of players are currently checking, because most of us invest some money in this game and hence paying for your salary, bills etc, are in the legal aspect of certain things. For example: stating that the reward for winning a round of the Duell Event is the fortress skin, but only after you have won it, it is obvious that this skin is only for a limited amount of time.
I myself have spent + 300kk off troops in the first two rounds of Duel-event to get the skin; my college more than that; others more than 1kkk, just to realize the fraud your company has done. What have you given us in return for an answer: “you have to go to the forum, to inform yourself.” Sorry, but no, legally this is not true, you have to state this properly in-game and there are many more such things.
I realize that your employer doesn't care; otherwise there would have been many changes, amendments and another way of speaking with us, your customers, the players, would be in place. Think about it, what if the thousands of players which are upset, angry and willing to quit the game, write their opinion in the Playstore or i-store? What if, we make a movement to legally prosecute your company, what if, we go to the press and put your company into the spotlight? You think that your company can survive this without losing any jobs, any financial benefits etc.?
Think about it, discuss it with your colleagues and superiors, but your company is, at the moment, perceived even worse and much greedier than EA had been when they had been on the chopping block. What was it, "worst company in America" for 4 consecutive years? Something like that. Your company doesn't have the financial background to survive something like that, meaning if worst come to worst you're out of a job.
Honestly I don't know if it isn't already too late to change things and get on the good side, increase player numbers and manage to get a normal company-customer-relationship, but honestly I don't see it and I play this game for a very long time more than I have played WoW on a continuous time span.
I strongly hope that finally some decision makers will realize the position your company is in, because it is a very dangerous one. I like the game, the community, don´t get me wrong, but it is borderline if I stay and spend any more on this game, not only time, or if I say that’s enough and leave.
Please take this criticism seriously, I know from multiple discussions with not only my league and my alliance members that these points are very, very seriously discussed all over the place, US, Europe, Russia, etc etc…
For us this is a game, which we can switch or stop playing and the earth would still move on. On the other hand your company is relying on us, players, in order to survive, if we stop playing, your company must declare bankruptcy, simple as that. Currently your game is rated 4 ½ star with about 240k people giving it a positive rating with 4 & 5 stars in the play store, BUT there are +10million downloads of the game, are you not worried what could happen, if you continue on this path of treating the players, us, as your enemies? I would, if I would work for Plarium, luckily I don´t, I am just someone who plays the game.
Best regards Blue
