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Stormfall: Age of War - EN

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11 12 13 14 15 16 17

Greta

5 груд. 2022, 13:4405.12.22

24.01.21

501

всё сдохла финдосная игра и судя по следующему скрину другая игра запустилась и нормально работает!!!!!

и только недоигра войны престолов не работает

Chelsea

5 груд. 2022, 13:4605.12.22

25.02.15

i am very trouble because of plarium getting problem

Андрей

16 січ. 2023, 00:0816.01.23

03.01.23

Здрвствуйте у меня после загрузки игра появляется чёрный экран а звук есть

K__

26 січ. 2023, 17:5526.01.23

10.12.20

not working

K__

26 січ. 2023, 17:5626.01.23

10.12.20

there is sound but no picture

MicModerator

29 січ. 2023, 17:3429.01.23

22.02.19

1586

K__

there is sound but no picture

Did you tried to uninstall the app and install it again ?

11 12 13 14 15 16 17

Тему закрито. Ти не можеш залишити коментар.

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issues","authorRole":"","contentDraftJs":"{\u0022blocks\u0022:[{\u0022key\u0022:\u002243ogq\u0022,\u0022text\u0022:\u0022Plarium Play and Game Loading Issues\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontsize-14pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022BOLD\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022center\u0022}},{\u0022key\u0022:\u002278hqi\u0022,\u0022text\u0022:\u0022This topic is created to discuss issues you may experience when logging into the game. Here you will find guides and articles, which contain useful information for troubleshooting. Our moderators and Community Managers can also help you in solving login issues. Besides, please check the solutions posted by other players in this thread. They might be useful for resolving the issue without waiting for a response from the staff.  \\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:431,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:431,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:431,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:431,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u002296s9d\u0022,\u0022text\u0022:\u0022There are three main reasons why you may experience login issues:\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:65,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:65,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:65,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:65,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:65,\u0022style\u0022:\u0022BOLD\u0022},{\u0022offset\u0022:0,\u0022length\u0022:65,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u002260mmn\u0022,\u0022text\u0022:\u0022The server does not respond. The game/ launcher client is unable to connect to the server. It means the request from your PC is delivered to the game server, but cannot be processed.  \u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:184,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:184,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:184,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:184,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00229umou\u0022,\u0022text\u0022:\u0022Network problems. The request from the game client cannot be passed to the game server due to Internet connection issues.  \u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:123,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:123,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:123,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:123,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022amt12\u0022,\u0022text\u0022:\u0022Device-related issues. For example, a player needs to update or reinstall some drivers, components, OS on his/ her PC, etc. \\n\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:124,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:124,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:124,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:124,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022angtn\u0022,\u0022text\u0022:\u0022In the first case, the issue must be resolved by the game server/ launcher developers.\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:86,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:86,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:86,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:86,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022c854v\u0022,\u0022text\u0022:\u0022If the issue is related to some network problems, the developers can rarely affect the resolution from their side. When the request is sent from the game client/ launcher to the server, it goes through a long way before reaching the target. If the connection is lost at some stage, the signal won\u2019t be delivered and will return to the sender (i.e. your game client).\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00222nn1g\u0022,\u0022text\u0022:\u0022To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you.\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022b62gm\u0022,\u0022text\u0022:\u0022Ultimate Loading Troubleshoot\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022ITALIC\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022UNDERLINE\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022BOLD\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022cgksk\u0022,\u0022text\u0022:\u0022The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00225nuis\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play. To reset the cache, open Plarium Play \u003E Settings \u003E Troubleshooting \u003E Press the button \\\u0022Reset cache\\\u0022. \u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00223k98g\u0022,\u0022text\u0022:\u0022Uninstall Plarium Play from your PC/ Mac.\\nNote: If you\u0027re a macOS user, you\u0027ll also need to clean out the \\\u0022/Users/USERNAME/Public/PlariumPlay\\\u0022 folder manually. USERNAME refers to your macOS user name.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:3,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022key\u0022:0},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022key\u0022:1}],\u0022data\u0022:{}},{\u0022key\u0022:\u0022co8lt\u0022,\u0022text\u0022:\u0022Download the latest version of Plarium Play here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022key\u0022:2}],\u0022data\u0022:{}},{\u0022key\u0022:\u00221oe75\u0022,\u0022text\u0022:\u0022Change DNS settings.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022key\u0022:3}],\u0022data\u0022:{}},{\u0022key\u0022:\u002255mp3\u0022,\u0022text\u0022:\u0022For Windows users, please install all the Windows 7 updates that are available in \\\u0022Windows Update\\\u0022 on your PC. Or upgrade your Windows version to the higher one.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u002297vqs\u0022,\u0022text\u0022:\u0022For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022key\u0022:4}],\u0022data\u0022:{}},{\u0022key\u0022:\u002210our\u0022,\u0022text\u0022:\u0022If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022f42ji\u0022,\u0022text\u0022:\u0022Sometimes installing and enabling a VPN on your PC may also help to enter the game.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022dpi9t\u0022,\u0022text\u0022:\u0022If the issue persists, please find the \\\u0022pp_log.txt\\\u0022 file and send it to our Support team. You should find that file at this address:\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022key\u0022:5}],\u0022data\u0022:{}},{\u0022key\u0022:\u00221mi60\u0022,\u0022text\u0022:\u0022For Microsoft Windows:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00221slm9\u0022,\u0022text\u0022:\u0022C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00221co46\u0022,\u0022text\u0022:\u0022For Mac OS 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Play Settings, scrolling to the \u201CTroubleshooting\u201D section, and clicking \u201CShow log file\u201D.\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:4,\u0022style\u0022:\u0022BOLD\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00222ok71\u0022,\u0022text\u0022:\u0022The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022BOLD\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022UNDERLINE\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u002218i4d\u0022,\u0022text\u0022:\u0022This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022e8v3h\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play (Settings -\u003E Reset cache).\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022color-rgb(5,5,5)\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022400t7\u0022,\u0022text\u0022:\u0022Change DNS settings.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022key\u0022:6}],\u0022data\u0022:{}},{\u0022key\u0022:\u0022131li\u0022,\u0022text\u0022:\u0022Installing and enabling a VPN on your PC may also help.\\n\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022b7kbd\u0022,\u0022text\u0022:\u0022If the troubleshoots given above d\u0456d not help, please submit a request to our Support Team by using this 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If the connection is lost at some stage, the signal won\u2019t be delivered and will return to the sender (i.e. your game client).\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00222nn1g\u0022,\u0022text\u0022:\u0022To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you.\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022b62gm\u0022,\u0022text\u0022:\u0022Ultimate Loading Troubleshoot\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022ITALIC\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022UNDERLINE\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022BOLD\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022cgksk\u0022,\u0022text\u0022:\u0022The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00225nuis\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play. To reset the cache, open Plarium Play \u003E Settings \u003E Troubleshooting \u003E Press the button \\\u0022Reset cache\\\u0022. \u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00223k98g\u0022,\u0022text\u0022:\u0022Uninstall Plarium Play from your PC/ Mac.\\nNote: If you\u0027re a macOS user, you\u0027ll also need to clean out the \\\u0022/Users/USERNAME/Public/PlariumPlay\\\u0022 folder manually. USERNAME refers to your macOS user name.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:3,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022key\u0022:0},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022key\u0022:1}],\u0022data\u0022:{}},{\u0022key\u0022:\u0022co8lt\u0022,\u0022text\u0022:\u0022Download the latest version of Plarium Play here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022key\u0022:2}],\u0022data\u0022:{}},{\u0022key\u0022:\u00221oe75\u0022,\u0022text\u0022:\u0022Change DNS settings.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022key\u0022:3}],\u0022data\u0022:{}},{\u0022key\u0022:\u002255mp3\u0022,\u0022text\u0022:\u0022For Windows users, please install all the Windows 7 updates that are available in \\\u0022Windows Update\\\u0022 on your PC. Or upgrade your Windows version to the higher one.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u002297vqs\u0022,\u0022text\u0022:\u0022For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022key\u0022:4}],\u0022data\u0022:{}},{\u0022key\u0022:\u002210our\u0022,\u0022text\u0022:\u0022If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022f42ji\u0022,\u0022text\u0022:\u0022Sometimes installing and enabling a VPN on your PC may also help to enter the game.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022dpi9t\u0022,\u0022text\u0022:\u0022If the issue persists, please find the \\\u0022pp_log.txt\\\u0022 file and send it to our Support team. You should find that file at this address:\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022key\u0022:5}],\u0022data\u0022:{}},{\u0022key\u0022:\u00221mi60\u0022,\u0022text\u0022:\u0022For Microsoft Windows:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00221slm9\u0022,\u0022text\u0022:\u0022C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00221co46\u0022,\u0022text\u0022:\u0022For Mac OS X:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022c62p1\u0022,\u0022text\u0022:\u0022/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00226gqu3\u0022,\u0022text\u0022:\u0022 \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022c04pq\u0022,\u0022text\u0022:\u0022Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the \u201CTroubleshooting\u201D section, and clicking \u201CShow log file\u201D.\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:4,\u0022style\u0022:\u0022BOLD\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00222ok71\u0022,\u0022text\u0022:\u0022The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022BOLD\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022UNDERLINE\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u002218i4d\u0022,\u0022text\u0022:\u0022This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022e8v3h\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play (Settings -\u003E Reset cache).\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022color-rgb(5,5,5)\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022400t7\u0022,\u0022text\u0022:\u0022Change DNS 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help.\\n\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022b7kbd\u0022,\u0022text\u0022:\u0022If the troubleshoots given above d\u0456d not help, please submit a request to our Support Team by using this 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