....Another coa conflict and so far according to the scores, as in every coa conflict, not one of our members is active and has scored any points but myself and I've only managed to get a few thousand point despite our having over 6 million points!
Keep up the great work Plarium!
lol
funny enough its the big spenders who are leaving
the small ones we are trying to survive, and slowly more and more leaving.
most of us in forum we play server 1 plarium.com Vanesa does not, maybe game in her server is completely different that's why she has such a different view of the game and she always STRONGLY disagree with the rest of the players cooomenting here (players from server 1 plarium.com), that we come to express our views ...
katia, reporting bugs is a nightmare in support or here .... first thing they tell you is that the problem is of the player, his computer, his line, internet that he is enough not to have tried beforehand to clear cache, restart etc etc... and then the fight for days explaining them... and them always the player loses, never plarium.
i used to do it years ago, till I got tired of the abuse and disrespect from support and to be honest, several mods here.
mortee was a great moderator... even if we argue sometimes, you don't have to agree with someone to know she tried her best, about Vanesa, I am sorry but its not the same. In your case, I can not talk as I don't know you, I guess you were moderating in Facebook, not here.
what some should understand is that moderators are not here to defend with their lives plarium or to answer . the word "moderate" says it all...
Also I was not talking about bugs, I was talking about all the stupid new things they keep adding, not correcting the main problem for years that s the lag.... for those that we have been 8 years minimum, we know how god/fast and even kind of reliable game used to be.... (players now we loose boosts daily because of lag as plarium game get frozen and later on recognizes that we have clicked more than it should due to that.. then you write to support and they laugh in your face) or also stop adding "farming tomatoes activities and promote war events/tournaments" they don't listen to that...
not sure what game specialist you talk, but I can tell you that they are the clueless I have ever seen, I know what people used to spend and those that left that spend thousands... and instead of looking the problem, they bring more nonsense... to buy
you can not have fun, when you get stolen by game.... i know a player lost 50 days of boosts because of lag... is that fun? no.... he left game after support not accepting his error.... that is one of many
but plarium never listens
and also must be my internet provider why I did not get the key with the coffer in the warrior pass and why support is trying to get me tired of asking to not give it to me... and many others that in your words may have had internet problems
Fortuna, I gave the solution to all the Com platform players to be with their FB profile in our FB community, if it is a nightmare to post the bugs in here. Being sarcastic is easy, but it doesn't resolve any issue.I told you already that a lot of players didn't get their Divine coffer's key and it is a bug for sure as all the Divine coffers have to have their keys with. Players has to mention that the coffer is a Divine talisman from the warrior's pass.Give me the number of your ticket to the support, and I will send it to the manager.
Archons, I see your last comments, and I'm sorry to know that you feel frustrated about your experience. If you see that an error has occurred, please describe the situation to our support team so they can take a closer look and help you with your case. Here is the link.
seems you did nto read well, because talking to support still is impossible and you get ignored and of course, ALWAYS ALWAYS is our fault...
raise a ticket, if its not respondedto within the SLA (Service level agreement) PM a mod with the ticket number and we can see if we can get it escalated for you
For all the tickets I have submitted over the last 3 years and with Plarium's only purposely making it harder to do so, I have recieved in response 1 standard auto bot reply noting that 1 ticket was actually recieved and 1 other standard auto bot reply asking me to be civil after I got fed up with constantly be ignored by customer support, dismissed outright by customer support, after presenting the endless screenshots requested by customer support and being fpersonally aulted and blamed by customer support, or, as it should be correctly re-named No Customer Support!
raise a ticket, if its not respondedto within the SLA (Service level agreement) PM a mod with the ticket number and we can see if we can get it escalated for you
the problem is not delaying in answering, the problem normally is the answer.... you wait several days for a standard cpy paste answer that says is your fault (computer internet or ignorance) then you write back and it is like banging yourself on a wall.... same feeling ( I guess never done lol)
the problem is not delaying in answering, the problem normally is the answer.... you wait several days for a standard cpy paste answer that says is your fault (computer internet or ignorance) then you write back and it is like banging yourself on a wall.... same feeling ( I guess never done lol)
if this is the case, again flag it to one of us so we can flag it to be looked at again including why you think the response is incorrect, feedback is important to all customer service teams, if they dont get feedback they dont know how to improve.
With regards to the lag issues, totally get where you are coming from, also get it, I will request i nfo onto why it happens and what Plarium are doing to improve the situation. I usually get it when I am running guasrdians iin the background and also either raiding or doing PP's at the same time
will also remind mykself how to get har files as thats what we used to submit to plarium to help them find out what the issue was and do a post with the instructions
morrtee about har files. Asking for har files and providing them can be dangerous and this is said by Zendesk support, check the link
"Anyone with access to the HAR file can view the data submitted while recording, which may include personal data or other sensitive data. "
Anyway i am sure that after years and years of poorly game speed for everyone, the problem does not need a har file, needs proper professionals, better servers, etc etc etc and will from Plarium to do it.
morrtee about har files. Asking for har files and providing them can be dangerous and this is said by Zendesk support, check the link
"Anyone with access to the HAR file can view the data submitted while recording, which may include personal data or other sensitive data. "
Anyway i am sure that after years and years of poorly game speed for everyone, the problem does not need a har file, needs proper professionals, better servers, etc etc etc and will from Plarium to do it.
Fortuna, our support team is reviewing each case individually, so if the issue doesn't require such information, our agents will indeed find the best option for helping the players as they have the right tools to do so. Also, if you need my assistance, feel free, and I can try my best to help you.
The problem is that every minute of play requires reporting to the support team.
Technically nothing works right in the game, every minute there is a bug, how do we report this?
I opened a post to post the bugs and they are all ignored, plarium never fixes anything.
Who has not thought to send pa to a city and surprise... when the pa hits the city it had full protection, but the bug does not show protection on the map.
When a player changes position on the map you cannot find him, only if you refresh the game will you see his new location.
I could list 1000 bugs, and of course the lag of the game, if we add to all this the manipulation of plarium and that the game is no longer a war game and it's all boring tasks... and the war tournaments have been eliminated. ...
I think that since no new player enters this game.. maximum 2 years for the game to end, I think that in 2 years 50% of non-coiners players will leave the game and the coiners will get bored.
Although in reality the game is practically dead at the moment.
The most correct and truthful post I have ever seen on this forum!
Want me to add:
-playing since 2015 and have submitted countless support tickets with Zero (0) response!
-game is consistently "blocked" after manually using Guardians 3 and 4 at a time in an effort to conserve Emeralds (I'll bet if I purchased a package that issue would disappear)
-Guardians -heavily time comsuming-informed my hege I would not be playing every day due to time constraints.
The only thing i can do, is just log in every day if possible and raid some seiges, maybe do a Xerxes position.
The team tournement? With inviting others to play-Yea...sure...I get invited and go all the way to the end and the other guys stop. What is the workaround?
Well, I am glad you asked. You purchase Mercenaries! Thats right-you want to play-you pay!
"no longer a war game and it's all boring tasks... "
Cannot find any fault with that statement!
Thank you for your post.
Respectfully,
Meritus
Loving most of the recent updates...building a EMPIRE ain't easy.
Loving most of the recent updates...building a EMPIRE ain't easy.
Couldn't agree with you more, Archon! 💪
funny enough its the big spenders who are leaving
the small ones we are trying to survive, and slowly more and more leaving.
most of us in forum we play server 1 plarium.com Vanesa does not, maybe game in her server is completely different that's why she has such a different view of the game and she always STRONGLY disagree with the rest of the players cooomenting here (players from server 1 plarium.com), that we come to express our views ...
Fortuna, you maybe are right here! Vanesa, Mortee and me, are players on the FB Plarium Play platform, so we know only what bugs the game has when we play the game on our platform. Of course, there are also players who report bugs but after following the usual troubleshooting, their game is smooth again. Why not try it yourself too? Mods want to save your time to submit a ticket to the Support to get the same reply. We aren't here to disagree with you or everyone else. We are here to help you and to share our game's and mod's knowledge if it is necessary.We play the game for almost 8 years and I'm a mod for 4 years, dedicated to assisting the players, if they will allow me ofc.
Regarding the topic for the Chronos quest, we do have the 6th and 7th orders issue as well, as it is very rare to get, but a lot of players use the event that gives us more chances to get the 6th and 7th orders and store a lot of pages with locked up 6th and 7th orders, so we have a lot available for months.
The games have specialists who check the gamers' activity, so if they will notice that the big spenders gonna leave the game, I'm sure that the specialists will avoid it. So, don't worry, is it just a game to have fun 🙂
And with all due respect, I dont what color the sky is in your Sparta world, but all I have seen in 8 years of so-called improvements, additions and fixes is over a a hundred of my valued coa teammates, thousands of friends and hundreds of coas leave the game because of the abject ineptitude, ignorance, stupidity and total disregard for the players, their coas, all customer support and the costs, playablity and enjoyment of the game.
With the latest inane introduction of the utterly confusing and useless "Divine Items" what we got in return for this gift from the "Developers" is Chat is not working, Raiding is not working, Guardian Quests are not working, Offensive units being found out in the open and unprotected and who knows what all else each and every time we have to refresh, refresh, refresh, clear cache, refresh, reinstall app, refresh..........
The developers (if you should choose to call them that out of politeness) are always trying, are always working hard, are always aware of the endless list of problems and yet most of the latest supposed fixes are for problems that have been around for years and all we get with every so-called round of "improvements" and "additions" that no player ever asked for is more lag, more bugs, more glitches and more having to clear one's cache and refresh constantly in hopes one can play the game for more than 5 minutes before something else fails to properly update, to properly load and to properly work.
And report what exactly to the wonderful supposed "Support Team"? What do you think we have been doing day in and day out for years now? How many thousands of times do we have to hit the Report Lag link? And why do you think we are here trying to get some one and any one from the supposed "Developers" or "Support Team" to ever and finally listen? And why do they themselves not actively monitor, read and participate in this forum rather than hiding beyond endless layers and walls of nonsense and red tape to ever give a direct answer?
As a player, I deeply disagree with you. I see Sparta very active currently, of course is not the same Sparta we started playing 7/8 years ago, but there are a lot of conflicts, wars and alliances going all around. I have lot of tean mates, frieds a, enemies and a lot of people that I didnt even meet in this 8 years playing. The game released a lot of new features and devs are trying to improve things. Yes there are bugs, and considerating that we had to experience a forced migration, Im really surprised that we are even able to play so smootly still.
There is nothing you like about Sparta? Then why are you playing? I play because I love the game. If I found all the things you mention only into a minus balance, well, it just dont worth the time.
The problem is that every minute of play requires reporting to the support team.
Technically nothing works right in the game, every minute there is a bug, how do we report this?
I opened a post to post the bugs and they are all ignored, plarium never fixes anything.
Who has not thought to send pa to a city and surprise... when the pa hits the city it had full protection, but the bug does not show protection on the map.
When a player changes position on the map you cannot find him, only if you refresh the game will you see his new location.
I could list 1000 bugs, and of course the lag of the game, if we add to all this the manipulation of plarium and that the game is no longer a war game and it's all boring tasks... and the war tournaments have been eliminated. ...
I think that since no new player enters this game.. maximum 2 years for the game to end, I think that in 2 years 50% of non-coiners players will leave the game and the coiners will get bored.
Although in reality the game is practically dead at the moment.
