Guys, I asked the same thing our managers. Why are you adding new stuff and not fixing the bugs that are already existing? do you test enough the new features before you release them? Remember that mods are players too and we know how the game is running.                            The reply was that:<the developers planning for months and testing the features in their testing servers but when they release the feature on a bigger scale as the game is, it is possible for a bug to pop in but it wasn't possible for the devs to predict before the release>. As they said to me,< you know nothing about the virtual game industry. There cannot be an update if no new stuff is added.> Once, a Greek player messaged me and told me that he has issues with the game. I told him to try the usual troubleshooting. He yelled at me because as he said he used to do PC programs so he knows how to run his PC and he is not stupid. well, who am I, a humble teacher, to ask a programmer to check it again? I replied to him,  submit a ticket to the support to check your city for a possible bug. After 1 day he messaged me again to tell me that he contact his internet provider and they informed him that they doing maintenance in his area and it is possible to have short issues with his internet speed. Plarium isn't our enemy. They are just a company that provides us with a virtual game and we agreed to their terms of use when we were signed to play the game. Nothing more nothing less. 🙂

I get you, you love the game why it is all sunshine it appears, but it does not change the fact that BUGS are not being FIXED. Devs should stop hitting the cracks and work on them or at least be honest on why it may take time by being transparent. Instead of you mods always saying "we will let the devs know" promise. nuffsaid

Hello Meritus. If you submitted tickets and you got no answers, it means that you didn't write the tickets right. If we submit our ticket right, automatically, at the same time, we will receive an autoreply  to our email, that will inform us that the support received our ticket. The Support Reply ALWAYS to our successful ticket, via our email ONLY. An agent will reply to us in 1-5 working days, under this autoreply.                                                                                                  
  If no autoreply, then we did something wrong, and we have to rewrite our ticket. The usual mistake  that the players do is that they apply their Plarium Play ID, but the ticket needs a) our coordinates with x: and y: or the link that it is under the ingame guide. Keep in mind, if we will give our coordinates, we shouldn't relocate till we will get the agent's reply, or else we have to add our ingame ID, which cannot be changed as many times we relocate.                                   
        As a player speaking, I don't know why the players think that it is no longer a war game because of the guardians. The guardians, the Persian positions, the Arena and all the events, are part of the game, but it doesn't mean that we shouldn't attack active cities as well. It isn't the game's fault if we don't want to lose our offences and wait for others to fall into our city's trap. Regarding the new features, it is what keeps the players interested, as we have something new to investigate.                                                                                                                     
  So, what do you think should be changed, according to your gameplay?

The most correct and truthful post I have ever seen on this forum!

Want me to add:

-playing since 2015 and have submitted countless support tickets with Zero (0) response!

-game is consistently "blocked" after manually using Guardians 3 and 4 at a time in an effort to conserve Emeralds (I'll bet if I purchased a package that issue would disappear)

-Guardians -heavily time comsuming-informed my hege I would not be playing every day due to time constraints. 

The only thing i can do, is just log in every day if possible and raid some seiges, maybe do a Xerxes position.

The team tournement? With inviting others to play-Yea...sure...I get invited and go all the way to the end and the other guys stop. What is the workaround?

Well, I am glad you asked. You purchase Mercenaries! Thats right-you want to play-you pay!

"no longer a war game and it's all boring tasks... "

Cannot find any fault with that statement!

Thank you for your post.

Respectfully,

Meritus

For which the players can rest assured that "Plarium is aware of the problem' and as usual has zero intentions of ever doing anything about it, but only continuing to add to and compound the lag isuues and problems further.......

Lag is the number one cause of all the freezes, weird anomalies and what are assumed to be most glitches and bugs (though there are still plenty of those around and continually being created) and that are directly costing the players troop losses, missing troops, wasted boosts, lost rewards, coin and  endless hours of wasted time.

Plarium ALONE is directly responsible for the lag and all detrimental lag related issues and problems the players are encountering and by Plarium's OWN recent admission. 

If we discount those players with an older system and/or a slow internet internet, the lag  is still there and real for everyone else. But it does not effect all players equally on the same or differing servers and so it most often goes unreported because there is nothing the payers can do about it and as no one in "Support" will listen anyway.

Some players will never notice or just dismiss the occasional lag issues and problems they encounter as just coincedence and/or non-app/game related. Ex: a member who normally never experiences any lag issues or problems went to raid a city for resources, sending their troos and galleys and only to find they had raided one of their own sieges. Others may experience it  and to various degress at only peak play/login times (like at reset or during the coa conflict). And for those like others and myself it is a constant 24/7 problem and especially during peak play hours where it is not even worth logging in unless you enjoy having to clear you cache and refresh every 1-5 minutes as something always fails to work or update correctly, the game freezes, the app/game just shuts down to where you cannot trust anything you are seeing or doing in the game nor any results. 

Which server you are on does matter. The farther you are geographically from your servers location and depending upon what direction your connection takes/hops (North, South, East or West) to and from the servers effects the amount of lag and lag caused issues and problems you will encounter from none at all to a nightmare.  Like real estate, its part location, location, location which is unavoidable.

However, and by again Plariums own recent admission, Plarium has purposely created the lag and all the issues and problems it induces and causes by all the many "improvements" Plarium has made in adding new units, new items and new missions and events (that no one ever asked for) and including ALL the additional processing and graphics demands and strains these "improvements" place upon the servers, the app/game, our systems and our connections.

Archons, I see your last comments, and I'm sorry to know that you feel frustrated about your experience. If you see that an error has occurred, please describe the situation to our support team so they can take a closer look and help you with your case. Here is the link. 

..and foget the sarcasm as I want full compensation for all the losses plariums improvements, fixes and lag plarium has directly cost everyone and myself and some one from plarium's head on a spike!

Being sarcastic is easy? I was a good little wonk for years sending politeful helpful suggetions, documenting various issues and reporting problems in the spirit that we (plarium, the players and their coas) were all in this together to make the game better and more enjoyable for everyone and by way of then more profitable for plarium. For which I was either flat out told that it was impossible to do (despite plarium eventually doing a number of "impossible" things others and myself have suggested, insulted and told off by my PA's and customer support, removed as a VIP by customer support, banned from these very forums under multiple accounts and too have my support tickets completely ignored for my persistence in trying to be helpful, supportive and when I finally out of frustration resorted to said "sarcasm"try to get back all that others and myself have had stolen, been ripped off and for all our time wasted not only trying to do so, but to just login and try to play this lag, bug and glitch filled game!

750 one days boosts lost to lag and a glitch, over 5,000 dichma that just mysteriously disapeared from my city to never return and on and on and on and that is just in my own city because I pay close attention and I see the same nonsense occur all the time in members, friends and alts cities where most of them don't even notice and for which customer support refuses to even acknowledge my tickets. 

So forgive me and please excuse the sarcasm, and that is right after you take the time to calculate what it would cost me just to replace the stolen 750 one day boosts and over 5,000 dichma alone and tell me just exactly what recourse I have after 2 years of being ignored and other then to bend over and blow sunshine out of my you know what in deep appreciation for all plarium does for the players, myself and our coas......

Fortuna, I gave the solution to all the Com platform players to be with their FB  profile in our FB  community, if it is a nightmare to post the bugs in here. Being sarcastic is  easy, but it doesn't resolve any issue.I told you already that a lot of players didn't get their Divine coffer's key and it is a bug for sure as all the Divine coffers have to have their keys with. Players has to mention that the coffer is a Divine talisman from the warrior's pass.Give me the number of your ticket to the support, and I will send it to the manager.

and also must be my internet provider why I did not get the key with the coffer in the warrior pass and why support is trying to get me tired of asking to not give it to me... and many others that in your words may have had internet problems

very nice history, do you expect me to say now, ohhh so the 8 years we have been playing its always our fault?

katita please, don't be condescending with us