Is the issue still topical?

Well sir. If you dont have a ticketnumber you have not contacted Support as I advised you several times. Nothing I can do for you without a ticketnumber :) FYI without submitting a ticket your issue will never be solved and making new comments here will also not contribute to a solution. 

also if this matter is not resolved i want a complete refund of all money i spent over last 7 years. this means a lot to me to be able to play the game 

Le premier : 3819234 Le second : 3833656

Le probleme a évolué.

Dorénavant, je peux lancer Plarium Play, le lier à mon compte Facebook, le jeu charge et.... la fenetre reste noire. On entend bien le son du jeu, quand on déplace la souris, le curseur change, mais le jeu reste dans le noir... Toujours pas de réponse de Plarium...