Всі Категорії

The shop tabs are all blank on my main account after the update.

Пошук
9 трав. 2019, 21:3509.05.19
231507

The shop tabs are all blank on my main account after the update.

After the last update all the tabs in the shop window are blank. I cannot spend gems nor buy them, I cannot see any offers either. The problem only exists when I am logged in to my main account. If I log in as a new player everything looks fine. 


To verify if this problem is caused by my phone that I am using (galaxy s9), I have installed the game on my pc. When I log in to my main account no shop items are displayed. If I log in as a new player, however, all the shop items are shown. 


Has my account been locked in anyway? 

My ID

um268452 | 265789

Перегляди
2k
Коментарі
26
Коментарі
10 трав. 2019, 03:2310.05.19
27.11.18
5

I have the same problem  and have tried the same things with the same results .

I have also tried deleting the game and reinstalling it for no result.

The only difference is that im using a samsung s8+
10 трав. 2019, 14:3810.05.19
231507

Can we get info on this?  I was told on Discord early this week that it was known issue and being worked on.  5 days later still nothing.


If you don't want my money fine.  But a week long bug issue?
10 трав. 2019, 16:4310.05.19
231507

nicodareusthuul said:


Can we get info on this?  I was told on Discord early this week that it was known issue and being worked on.  5 days later still nothing.


If you don't want my money fine.  But a week long bug issue?

It looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don't. 

I have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific. 
10 трав. 2019, 16:4510.05.19
231507
Yeah I can confirm its acct.  I can log into my alt on the same device and access the shop.glizdazla said:

nicodareusthuul said:


Can we get info on this?  I was told on Discord early this week that it was known issue and being worked on.  5 days later still nothing.


If you don't want my money fine.  But a week long bug issue?

It looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don't. 

I have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific. 

10 трав. 2019, 18:5510.05.19
2
Having the same problem, support told me to check forums for answers lol.
10 трав. 2019, 22:2510.05.19
231507
Any comments from devs? 
13 трав. 2019, 00:2013.05.19
231507
Can we get some input?  I've now lost a week of shards and my weekly blue is sitting there.
14 трав. 2019, 21:0014.05.19
38
Good thing you were able to find someone to help even of it had to be through a chat app youd think the official forum and in game support would get you somewhere
15 трав. 2019, 05:0615.05.19
04.05.19
12

I’m still having this issue, it’s account based as I installed on a different device and still there.. the new account showed the shops perfectly...


This needs resolution.. but then I am saving loads of money...
15 трав. 2019, 10:4115.05.19
231507

Sezzy contacted me as well to test things, but I was convinced that this person is just another player. Anyway, let's hope this gets resolved quickly. 

15 трав. 2019, 23:3715.05.19
27.11.18
5
Yay its finally been fixed, my one is working fine now
16 трав. 2019, 01:0116.05.19
231507
Hairy Bean Bag said:

Yay its finally been fixed, my one is working fine now
Glad yours is.  Mine still borked
16 трав. 2019, 03:5816.05.19
04.05.19
12
Mine is still bugged, and sezzy hasn’t contacted me... 
16 трав. 2019, 22:0416.05.19
04.05.19
12

Still not working on “i” products.  No update and reinstalled three times... 



18 трав. 2019, 00:2318.05.19
04.05.19
12
“i” products latest update in App Store has resolved the blank store issue. Still waiting on a fix for the limited time offer for leveling... 
18 трав. 2019, 02:4718.05.19
231507
Thanks guys. Everything is fine now. Love you all. 
16 трав. 2019, 19:4616.05.19
231507
At all here.  There was an update in store.  It fixed my issue.  Too bad we won't be compensated.
16 трав. 2019, 10:1116.05.19
27.11.18
5

There was a new update today and it wasnt fixed untill I went into the google playstore and updated the raid app

Then the shop tab was back working
16 трав. 2019, 02:4816.05.19
231507
Hairy Bean Bag said:

Yay its finally been fixed, my one is working fine now
Did you do anything or just logged in to the game and all was good? 
16 трав. 2019, 02:4716.05.19
231507
nicodareusthuul said:

Hairy Bean Bag said:

Yay its finally been fixed, my one is working fine now
Glad yours is.  Mine still borked
Nothing new here.