The shop tabs are all blank on my main account after the update.

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The shop tabs are all blank on my main account after the update.

May 9, 2019, 21:3505/09/19

231514

The shop tabs are all blank on my main account after the update.

After the last update all the tabs in the shop window are blank. I cannot spend gems nor buy them, I cannot see any offers either. The problem only exists when I am logged in to my main account. If I log in as a new player everything looks fine.

To verify if this problem is caused by my phone that I am using (galaxy s9), I have installed the game on my pc. When I log in to my main account no shop items are displayed. If I log in as a new player, however, all the shop items are shown.

Has my account been locked in anyway?

My ID

um268452 | 265789

Comments

1 2

chadspiteri1

May 10, 2019, 03:2305/10/19

11/27/18

I have the same problem and have tried the same things with the same results .

I have also tried deleting the game and reinstalling it for no result.

The only difference is that im using a samsung s8+

Deleted

May 10, 2019, 18:5505/10/19

Having the same problem, support told me to check forums for answers lol.

Deleted

May 13, 2019, 00:2005/13/19

231514

Can we get some input? I've now lost a week of shards and my weekly blue is sitting there.

Deleted

May 14, 2019, 21:0005/14/19

Good thing you were able to find someone to help even of it had to be through a chat app youd think the official forum and in game support would get you somewhere

norticat

May 15, 2019, 05:0605/15/19

05/04/19

I’m still having this issue, it’s account based as I installed on a different device and still there.. the new account showed the shops perfectly...

This needs resolution.. but then I am saving loads of money...

Deleted

May 15, 2019, 10:4105/15/19

231514

Sezzy contacted me as well to test things, but I was convinced that this person is just another player. Anyway, let's hope this gets resolved quickly.

chadspiteri1

May 15, 2019, 23:3705/15/19

11/27/18

Yay its finally been fixed, my one is working fine now

Deleted

May 16, 2019, 01:0105/16/19

231514

Hairy Bean Bag said:

Yay its finally been fixed, my one is working fine now

Glad yours is. Mine still borked

norticat

May 16, 2019, 03:5805/16/19

05/04/19

Mine is still bugged, and sezzy hasn’t contacted me...

norticat

May 16, 2019, 22:0405/16/19

05/04/19

Still not working on “i” products. No update and reinstalled three times...

norticat

May 18, 2019, 00:2305/18/19

05/04/19

“i” products latest update in App Store has resolved the blank store issue. Still waiting on a fix for the limited time offer for leveling...

Deleted

May 18, 2019, 02:4705/18/19

231514

Thanks guys. Everything is fine now. Love you all.

Deleted

May 14, 2019, 16:4005/14/19

231514

Installed the game on the pad and I have exactly the same issue. Anyone else got locked out of the shop?

Deleted

May 10, 2019, 16:4505/10/19

231514

Yeah I can confirm its acct. I can log into my alt on the same device and access the shop.glizdazla said:

nicodareusthuul said:

Can we get info on this? I was told on Discord early this week that it was known issue and being worked on. 5 days later still nothing.

If you don't want my money fine. But a week long bug issue?
It looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don't.
I have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific.

Deleted

May 10, 2019, 16:4305/10/19

231514

nicodareusthuul said:

Can we get info on this? I was told on Discord early this week that it was known issue and being worked on. 5 days later still nothing.

If you don't want my money fine. But a week long bug issue?

It looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don't.

I have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific.

Deleted

May 16, 2019, 19:4605/16/19

231514

At all here. There was an update in store. It fixed my issue. Too bad we won't be compensated.

chadspiteri1

May 16, 2019, 10:1105/16/19

11/27/18

There was a new update today and it wasnt fixed untill I went into the google playstore and updated the raid app

Then the shop tab was back working

Deleted

May 16, 2019, 02:4805/16/19

231514

Hairy Bean Bag said:

Yay its finally been fixed, my one is working fine now

Did you do anything or just logged in to the game and all was good?

Deleted

May 16, 2019, 02:4705/16/19

231514

nicodareusthuul said:

Hairy Bean Bag said:

Yay its finally been fixed, my one is working fine now
Glad yours is. Mine still borked

Nothing new here.

Deleted

May 14, 2019, 18:0605/14/19

231514

Sezzy contacted me on Discord. Had me test a few things but nothing worked. She said she is reporting the issue.

Just wanted to let you guys know someone finally looked into it. Now to wait for the backend to be looked at :(

1 2

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You cannot post comments.","title":"The shop tabs are all blank on my main account after the update. ","authorRole":"","contentDraftJs":"","contentHtml":"\u003Cp\u003EAfter the last update all the tabs in the shop window are blank. I cannot spend gems nor buy them, I cannot see any offers either. The problem only exists when I am logged in to my main account. If I log in as a new player everything looks fine.\u00A0\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003ETo verify if this problem is caused by my phone that I am using (galaxy s9), I have installed the game on my pc. When I log in to my main account no shop items are displayed. 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s8\u002B","userRegistered":"1543313278863","userCommentsCount":"5","userName":"chadspiteri1","createdDate":"1557458612593","editedDate":"0","id":"604926","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"604926","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3022242/","commentUrl":"/en/comment/Topic_605296/"},"strings":{"userRole":"","userId":"3022242","contentDraftJs":"","contentHtml":"Having the same problem, support told me to check forums for answers lol.","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1557514524760","editedDate":"0","id":"605296","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605296","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_605947/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"Can we get some input?\u00A0 I\u0027ve now lost a week of shards and my weekly blue is sitting there.","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557706832587","editedDate":"0","id":"605947","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605947","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4785240/","commentUrl":"/en/comment/Topic_607170/"},"strings":{"userRole":"","userId":"4785240","contentDraftJs":"","contentHtml":"Good thing you were able to find someone to help even of it had to be through a chat app youd think the official forum and in game support would get you somewhere","userRegistered":"","userCommentsCount":"38","userName":"Deleted","createdDate":"1557867618137","editedDate":"0","id":"607170","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607170","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8313802/","commentUrl":"/en/comment/Topic_607253/"},"strings":{"userRole":"","userId":"8313802","contentDraftJs":"","contentHtml":"\u003Cp\u003EI\u2019m still having this issue, it\u2019s account based as I installed on a different device and still there.. the new account showed the shops perfectly...\u003C/p\u003E\u003Cbr\u003EThis needs resolution.. but then I am saving loads of money...","userRegistered":"1556959871373","userCommentsCount":"12","userName":"norticat","createdDate":"1557896792557","editedDate":"0","id":"607253","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607253","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607378/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003ESezzy contacted me as well to test things, but I was convinced that this person is just another player. Anyway, let\u0027s hope this gets resolved quickly.\u00A0\u003C/p\u003E","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557916865367","editedDate":"0","id":"607378","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607378","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4781967/","commentUrl":"/en/comment/Topic_607597/"},"strings":{"userRole":"","userId":"4781967","contentDraftJs":"","contentHtml":"Yay its finally been fixed, my one is working fine now","userRegistered":"1543313278863","userCommentsCount":"5","userName":"chadspiteri1","createdDate":"1557963472140","editedDate":"0","id":"607597","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607597","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607606/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cdiv class=\u0022user-name\u0022\u003EHairy Bean Bag said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003EYay its finally been fixed, my one is working fine now\u003C/blockquote\u003EGlad yours is.\u00A0 Mine still borked","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557968469050","editedDate":"0","id":"607606","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607606","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8313802/","commentUrl":"/en/comment/Topic_607658/"},"strings":{"userRole":"","userId":"8313802","contentDraftJs":"","contentHtml":"Mine is still bugged, and sezzy hasn\u2019t contacted me...\u00A0","userRegistered":"1556959871373","userCommentsCount":"12","userName":"norticat","createdDate":"1557979093463","editedDate":"0","id":"607658","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607658","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8313802/","commentUrl":"/en/comment/Topic_607982/"},"strings":{"userRole":"","userId":"8313802","contentDraftJs":"","contentHtml":"\u003Cp\u003EStill not working on \u201Ci\u201D products. \u00A0No update and reinstalled three times...\u00A0\u003C/p\u003E\u003Cbr\u003E\u003Cbr\u003E","userRegistered":"1556959871373","userCommentsCount":"12","userName":"norticat","createdDate":"1558044251030","editedDate":"0","id":"607982","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607982","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8313802/","commentUrl":"/en/comment/Topic_608384/"},"strings":{"userRole":"","userId":"8313802","contentDraftJs":"","contentHtml":"\u201Ci\u201D products latest update in App Store has resolved the blank store issue. Still waiting on a fix for the limited time offer for leveling...\u00A0","userRegistered":"1556959871373","userCommentsCount":"12","userName":"norticat","createdDate":"1558138984403","editedDate":"0","id":"608384","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"608384","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_608411/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"Thanks guys. Everything is fine now. Love you all.\u00A0","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1558147650413","editedDate":"0","id":"608411","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"608411","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607106/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"Installed the game on the pad and I have exactly the same issue. Anyone else got locked out of the shop?\u00A0","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557852015270","editedDate":"0","id":"607106","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607106","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_605260/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cdiv class=\u0022user-name\u0022\u003EYeah I can confirm its acct.\u00A0 I can log into my alt on the same device and access the shop.glizdazla said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003Enicodareusthuul said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003ECan we get info on this?\u00A0 I was told on Discord early this week that it was known issue and being worked on.\u00A0 5 days later still nothing.\u003C/p\u003E\u003Cbr\u003EIf you don\u0027t want my money fine.\u00A0 But a week long bug issue?\u003C/blockquote\u003E\u003Cp\u003EIt looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don\u0027t.\u00A0\u003C/p\u003EI have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific.\u00A0\u003C/blockquote\u003E\u003Cbr\u003E","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557506751733","editedDate":"0","id":"605260","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605260","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_605259/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003Enicodareusthuul said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003ECan we get info on this?\u00A0 I was told on Discord early this week that it was known issue and being worked on.\u00A0 5 days later still nothing.\u003C/p\u003E\u003Cbr\u003EIf you don\u0027t want my money fine.\u00A0 But a week long bug issue?\u003C/blockquote\u003E\u003Cp\u003EIt looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don\u0027t.\u00A0\u003C/p\u003EI have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific.\u00A0","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557506603407","editedDate":"0","id":"605259","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605259","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607950/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"At all here.\u00A0 There was an update in store.\u00A0 It fixed my issue.\u00A0 Too bad we won\u0027t be compensated.","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1558036001370","editedDate":"0","id":"607950","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607950","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4781967/","commentUrl":"/en/comment/Topic_607765/"},"strings":{"userRole":"","userId":"4781967","contentDraftJs":"","contentHtml":"\u003Cp\u003EThere was a new update today and it wasnt fixed untill I went into the google playstore and updated the raid app\u003C/p\u003EThen the shop tab was back working","userRegistered":"1543313278863","userCommentsCount":"5","userName":"chadspiteri1","createdDate":"1558001461217","editedDate":"0","id":"607765","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607765","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607628/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cdiv class=\u0022user-name\u0022\u003EHairy Bean Bag said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003EYay its finally been fixed, my one is working fine now\u003C/blockquote\u003EDid you do anything or just logged in to the game and all was good?\u00A0","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557974920850","editedDate":"0","id":"607628","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607628","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607627/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cdiv class=\u0022user-name\u0022\u003Enicodareusthuul said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cdiv class=\u0022user-name\u0022\u003EHairy Bean Bag said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003EYay its finally been fixed, my one is working fine now\u003C/blockquote\u003EGlad yours is.\u00A0 Mine still borked\u003C/blockquote\u003ENothing new here.\u00A0","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557974847257","editedDate":"0","id":"607627","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607627","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607139/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003ESezzy contacted me on Discord.\u00A0 Had me test a few things but nothing worked.\u00A0 She said she is reporting the issue.\u003C/p\u003E\u003Cbr\u003EJust wanted to let you guys know someone finally looked into it.\u00A0 Now to wait for the backend to be looked at :(","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557857172880","editedDate":"0","id":"607139","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607139","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [\u002B0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 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You cannot post comments.","title":"The shop tabs are all blank on my main account after the update. ","authorRole":"","contentDraftJs":"","contentHtml":"\u003Cp\u003EAfter the last update all the tabs in the shop window are blank. I cannot spend gems nor buy them, I cannot see any offers either. The problem only exists when I am logged in to my main account. If I log in as a new player everything looks fine.\u00A0\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003ETo verify if this problem is caused by my phone that I am using (galaxy s9), I have installed the game on my pc. When I log in to my main account no shop items are displayed. If\u003Cspan style=\u0022color: inherit;\u0022\u003E\u00A0I log in as a new player,\u003C/span\u003E\u003Cspan style=\u0022color: inherit;\u0022\u003E\u00A0however, all the shop\u003C/span\u003E\u003Cspan style=\u0022color: inherit;\u0022\u003E\u00A0items are shown.\u00A0\u003C/span\u003E\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EHas my account been locked in anyway?\u00A0\u003C/p\u003E\u003Cp\u003EMy ID\u003C/p\u003E\u003Cp\u003Eum268452 | 265789\u003C/p\u003E","createdDate":"1557437700000","folderId":"677","id":"128645","authorId":"1","authorRegistered":"","authorName":"Deleted","authorBanId":"1"},"images":{"authorAvatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2137","commentsCount":"26","likesCount":"1","authorCommentsCount":"231514","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/raid-shadow-legends/677_bug-reports/128645_the-shop-tabs-are-all-blank-on-my-main-account-after-the-update--/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","compositeVersion":"8","compositeTitle":"Default","currentPage":"1","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/4781967/","commentUrl":"/en/comment/Topic_604926/"},"strings":{"userRole":"","userId":"4781967","contentDraftJs":"","contentHtml":"\u003Cp\u003EI have the same problem\u00A0 and have tried the same things with the same results .\u003C/p\u003E\u003Cp\u003EI have also tried deleting the game and reinstalling it for no result.\u003C/p\u003EThe only difference is that im using a samsung s8\u002B","userRegistered":"1543313278863","userCommentsCount":"5","userName":"chadspiteri1","createdDate":"1557458612593","editedDate":"0","id":"604926","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"604926","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_605219/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003ECan we get info on this?\u00A0 I was told on Discord early this week that it was known issue and being worked on.\u00A0 5 days later still nothing.\u003C/p\u003E\u003Cbr\u003EIf you don\u0027t want my money fine.\u00A0 But a week long bug issue?","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557499135813","editedDate":"0","id":"605219","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605219","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_605259/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003Enicodareusthuul said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003ECan we get info on this?\u00A0 I was told on Discord early this week that it was known issue and being worked on.\u00A0 5 days later still nothing.\u003C/p\u003E\u003Cbr\u003EIf you don\u0027t want my money fine.\u00A0 But a week long bug issue?\u003C/blockquote\u003E\u003Cp\u003EIt looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don\u0027t.\u00A0\u003C/p\u003EI have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific.\u00A0","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557506603407","editedDate":"0","id":"605259","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605259","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_605260/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cdiv class=\u0022user-name\u0022\u003EYeah I can confirm its acct.\u00A0 I can log into my alt on the same device and access the shop.glizdazla said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003Enicodareusthuul said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003ECan we get info on this?\u00A0 I was told on Discord early this week that it was known issue and being worked on.\u00A0 5 days later still nothing.\u003C/p\u003E\u003Cbr\u003EIf you don\u0027t want my money fine.\u00A0 But a week long bug issue?\u003C/blockquote\u003E\u003Cp\u003EIt looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don\u0027t.\u00A0\u003C/p\u003EI have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific.\u00A0\u003C/blockquote\u003E\u003Cbr\u003E","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557506751733","editedDate":"0","id":"605260","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605260","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3022242/","commentUrl":"/en/comment/Topic_605296/"},"strings":{"userRole":"","userId":"3022242","contentDraftJs":"","contentHtml":"Having the same problem, support told me to check forums for answers lol.","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1557514524760","editedDate":"0","id":"605296","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605296","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_605368/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"Any comments from devs?\u00A0","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557527132080","editedDate":"0","id":"605368","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605368","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_605714/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EUp\u003C/p\u003E","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557618210453","editedDate":"0","id":"605714","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605714","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_605933/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"Anyone managed to sort this?\u00A0","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557698605950","editedDate":"0","id":"605933","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605933","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_605947/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"Can we get some input?\u00A0 I\u0027ve now lost a week of shards and my weekly blue is sitting there.","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557706832587","editedDate":"0","id":"605947","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605947","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_606336/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EI\u0027ve contacted the support about the shop items not showing up and:\u003C/p\u003E\u003Cp\u003E1) the first response was entirely on a different topic, something about the tournament and that points are being counted, but not shown. Totally irrelevant for my case.\u00A0\u003C/p\u003E\u003Cp\u003E2) the second was more rational that they we will pass the details to developers,\u00A0\u003C/p\u003E\u003Cp\u003EToday, someone was on my account as it logged me out twice and the pop-up window stated that the game is being accessed from a different device.\u00A0\u003C/p\u003E\u003Cp\u003ELater, I logged in back, but I am still waiting for an update.\u00A0\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EAll I want to know is if this is actually a bug or if my account is locked from further purchases? Its very strange that it is just my main account and all others are fine.\u00A0\u003C/p\u003E","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557773448050","editedDate":"0","id":"606336","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"606336","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_606365/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EMine started right after the half update update last Monday.\u00A0 I contacted the unofficial OFFICIAL Discord bug reports channel and was immediatly told they were aware of it and working on addressing by either Sezzy, Jonathon or the other US mod.\u00A0 Then we had the huge tournament issue and everything else.\u00A0\u00A0\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EGave it a few days as the other stuff was more pressing.\u00A0 Contacted the unofficial OFFICIAL Discord again, ignored on several,inquiries.\u00A0 Came here to find this thread and Marius is ignorring this thread.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EIts now been a week and we are ingnored here, ignored on discord.\u00A0 I havent not been able to buy anything from the shop in a week.\u00A0 Becauase for some unknown reason our daily shard is tied to the shop, have not been able to collect those.\u00A0 Now my weekly blue shard is sitting there and guess what?\u00A0 Can\u0027t access it.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003ENo one else has logged into my acct.\u00A0 My alt I play on same device is okay.\u00A0 Both have Plarium Id\u0027s.\u00A0 I havent left a negative review, yet.\u00A0\u00A0\u003C/p\u003E\u003Cbr\u003EMarius, can we get some communication?","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557780554147","editedDate":"0","id":"606365","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"606365","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607106/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"Installed the game on the pad and I have exactly the same issue. Anyone else got locked out of the shop?\u00A0","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557852015270","editedDate":"0","id":"607106","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607106","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607139/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003ESezzy contacted me on Discord.\u00A0 Had me test a few things but nothing worked.\u00A0 She said she is reporting the issue.\u003C/p\u003E\u003Cbr\u003EJust wanted to let you guys know someone finally looked into it.\u00A0 Now to wait for the backend to be looked at :(","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557857172880","editedDate":"0","id":"607139","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607139","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4785240/","commentUrl":"/en/comment/Topic_607170/"},"strings":{"userRole":"","userId":"4785240","contentDraftJs":"","contentHtml":"Good thing you were able to find someone to help even of it had to be through a chat app youd think the official forum and in game support would get you somewhere","userRegistered":"","userCommentsCount":"38","userName":"Deleted","createdDate":"1557867618137","editedDate":"0","id":"607170","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607170","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8313802/","commentUrl":"/en/comment/Topic_607253/"},"strings":{"userRole":"","userId":"8313802","contentDraftJs":"","contentHtml":"\u003Cp\u003EI\u2019m still having this issue, it\u2019s account based as I installed on a different device and still there.. the new account showed the shops perfectly...\u003C/p\u003E\u003Cbr\u003EThis needs resolution.. but then I am saving loads of money...","userRegistered":"1556959871373","userCommentsCount":"12","userName":"norticat","createdDate":"1557896792557","editedDate":"0","id":"607253","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607253","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607378/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003ESezzy contacted me as well to test things, but I was convinced that this person is just another player. Anyway, let\u0027s hope this gets resolved quickly.\u00A0\u003C/p\u003E","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557916865367","editedDate":"0","id":"607378","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607378","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4781967/","commentUrl":"/en/comment/Topic_607597/"},"strings":{"userRole":"","userId":"4781967","contentDraftJs":"","contentHtml":"Yay its finally been fixed, my one is working fine now","userRegistered":"1543313278863","userCommentsCount":"5","userName":"chadspiteri1","createdDate":"1557963472140","editedDate":"0","id":"607597","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607597","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607606/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cdiv class=\u0022user-name\u0022\u003EHairy Bean Bag said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003EYay its finally been fixed, my one is working fine now\u003C/blockquote\u003EGlad yours is.\u00A0 Mine still borked","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557968469050","editedDate":"0","id":"607606","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607606","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607627/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cdiv class=\u0022user-name\u0022\u003Enicodareusthuul said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cdiv class=\u0022user-name\u0022\u003EHairy Bean Bag said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003EYay its finally been fixed, my one is working fine now\u003C/blockquote\u003EGlad yours is.\u00A0 Mine still borked\u003C/blockquote\u003ENothing new here.\u00A0","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557974847257","editedDate":"0","id":"607627","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607627","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607628/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cdiv class=\u0022user-name\u0022\u003EHairy Bean Bag said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003EYay its finally been fixed, my one is working fine now\u003C/blockquote\u003EDid you do anything or just logged in to the game and all was good?\u00A0","userRegistered":"","userCommentsCount":"231514","userName":"Deleted","createdDate":"1557974920850","editedDate":"0","id":"607628","entityId":"128645","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607628","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [\u002B0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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