@cirilla @Marius

So, no response yet when you told me to and o went to redeem my lifesteal set and it froze multiple times causing half of my equipment to be gone. I am talking with Google to get full refunds on all purchases since there is 6+.days without answer from support and 1 full month of freezing. *Update* I have froze up 5 times in a row while using energy that I bought, this is ridiculous about how long this game breaking but is taking to fix, I have lost actual money along with others and I am going to push the issue for full refund from this game and stop supporting it

Here is my report to Google play since it's been months now with the freezing issue and over a week waiting for a reply to what Cirilla told me what to do.

Hi,

Thank you for contacting Google Support. Greetings for the day!

This email is in reference to the concern you are facing with the game. I'm Namy, one of the email support representatives and I’ll be looking into this case.

Thank you for providing the screenshots with us.

I would like to inform, we've reported the issue to our dedicated team. Our team will further review it and in case they found any violation of Google's Policy, they'll do the needful further.

Thanks for your time, patience and cooperation!

Thanks!

Namy

The Google Support Team

It's been 2+ months with the freeze and crash with almost 0 feedback from the support, I wouldnt expect a fix anytime soon. And the lack of them monitoring their forums page as well, gotta love foreign companies that love just money

d heaps said:

Game is constantly requiring a "Re Log-in" when adding or removing characters from the vault and game has crashed a number of times requiring a reboot during battles..................... any fixes forthcoming ?

I was logged out after doing a dungeon and the reason was that I lost connection. I have been unable to log back into the game and I don't see any thing addressing this on the forums. I just get a "Connection Error: Server connection failed" message. I'm assuming it is in fact something regarding the games servers, though I didn't see anything in-game talking about them going down. The rest of the error message says to check my internet connection and try again, but that is not the issue as my internet is working perfectly. Not sure what's up here.

Likewise...I get:

AutheticateCmd [ CmdException "t":AuthenticateExtended "e":2846 "h":5 "s":1 "a":False ] [WebException "w":ProtocolError "h":526 ] [v1.11.2

Same here connection error for hours!

Hello! We are sorry about the issues that have been taking place in the game yesterday and today. Our official reply has been posted right here: https://plarium.com/forum/en/raid-shadow-legends/671_announcements/154185_issues-with-game--09-10---09-11-2019-/

We also invite you to visit our official Discord server for receiving the latest updates faster and for communicating with other players and moderators online: https://discordapp.com/invite/mYKC5J6

Hello! We are sorry about the issues that have been taking place in the game yesterday and today. Our official reply has been posted right here: https://plarium.com/forum/en/raid-shadow-legends/671_announcements/154185_issues-with-game--09-10---09-11-2019-/

We also invite you to visit our official Discord server for receiving the latest updates faster and for communicating with other players and moderators online: https://discordapp.com/invite/mYKC5J6

Update on the refund request for the items, energy and gems wasted due to freezing. 

"The purchases were added to your account successfully and spent afterwards.

A refund can be granted only if a player didn't spend the purchased items.

You can still request a refund from the Play Store directly. Make sure to specify the reason why you want a refund so that your request is processed in a timely manner."

So pretty much they arent doing anything to compensate for the actual money spent