after server down i lost my 900gems???? lol...
It's taking multiple attempts to log in. Lag is out of control. It takes ages just to close the stupid popups which sometimes leads to disconnection. Don't even think about trying to upgrade equipment...
Hello!
90 min and CB still don t reset...and i got lag everywhere in the game...5-20 sec lag
It's taking multiple attempts to log in. Lag is out of control. It takes ages just to close the stupid popups which sometimes leads to disconnection. Don't even think about trying to upgrade equipment...
Sadly there are currently lags in the game due to the post-release technical difficulties. While most of the issues have already been fixed, we are still working on several things and monitoring the server well-being.
Thank you for your patience.
i have no audio in dungeon or sometimes getting wrong sound
This is one of the post-release issues we had. Currently, this particular bug should not occur. If you see it again, please report it to our support team.
BANJOFUZ369 said:
after server down i lost my 900gems???? lol...
mr plarium i lost 900gems after shot down server.. would like to get them back i dont understand whats happen i didnt spend them... saved them for farming mino my god..
We are sorry that such a situation has occurred. Please contact our support team to resolve this issue.
You can contact our support team by this link:
https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000007492
Hi!
Banjofuz369 said:
I did contact them already and as i expect .... rude unhelpful doesnt care at all because they think is untouchable?? but is same like robber something or lie in contract or whatever you want to call it because i paid for something i got and then i lost it due Plarium unstability and unprofessional execution of patches which are we waiting months to then be game destroyed weeks... and dont care at all about your customers ? only for whales who spends tousands? i spended also bit cash not tousands but some and didnt care.. and got answer we stated already we not returning anything??? what a BS... but as i said i will let know on every mass grp pages how you treat ppl , fb and so on.. also will ask in business inspection office if is that legal that due game issues i lost things i bought and got that rude unprofessional answer which i was waiting 2 DAYS for...
Please send your support ticket number, so I could further look into the matter.
Hi!
Banjofuz369 said:
2292428..............2292470
Our support team cheeked account from those tickets, and gems were traded for shard beforehand. There was a validated shop action.
Have a nice day.
roguedog said:
anyone else having login issues? tried multiple times. rebooted computer. restarted network. still an issue so it's prob game as other apps work.
maintenance
So it's normal if we can't login this morning? I try to connect to the server since 1 H et i still have a error message.
HI!
roguedog said:
anyone else having login issues? tried multiple times. rebooted computer. restarted network. still an issue so it's prob game as other apps work.
FOXNINJA said:
maintenance
GROSCALIN said:
So it's normal if we can't login this morning? I try to connect to the server since 1 H et i still have a error message.
YAMOKS said:
1.5 hours now that I can’t enter. Asked support and just got an automated response. At least some official post about this but nothing.
Those several server optimizations that we implemented this week were needed for stabilizing the server and renewing the game stable performance. Yesterday, when the Spider Tournament started, the load on the server increased drastically once again. The server could not manage to execute all the operations properly, hence, all the freezes, long loading times, tourney points not being registered etc. We had to take some radical measures to help the server, that why the long maintenance was needed. As you can see, the game performance is still not perfect, which means that we will need to implement some more fixes. The reason why some of you experience problems more than others is that some server segments are more loaded than others.
Guys, I know that things have been rough lately. We are doing our best to eliminate all the server issues asap, to make the game playable, and what is more important - enjoyable.
Thank you for your patience and for staying with us.
