bernd said:

Alyona Kolomiitseva said:

Maelyn said:

I have heard also from other players, that they dont get answers too from the support for not bots requests. only the automatic answer. so its not only the prob of no support to bots, its more NO SUPPORT from Support - or the official plarium support is allready dead or closed. 

Support gives an answer to all players. If you know someone who didn't receive any reply, please give me the ticket ID.

do you even read the comments here? we get answers, but the answers are standard/automatic - so worthless.

I do read the comments. It's started: "that they dont get answers too from the support for not bots requests. only the automatic answer." Automatic answer is sent to all tickets when our system receives them. I was asking about tickets that didn't receive a reply from Support. If you know some, please give me IDs. 

I have heard also from other players, that they dont get answers too from the support for not bots requests. only the automatic answer. so its not only the prob of no support to bots, its more NO SUPPORT from Support - or the official plarium support is allready dead or closed. 

Alyona Kolomiitseva said:

We do care, we just ask our players to report violations to the proper channels :)

why when nothing happens with violators ?

each one reported by me is still active .......so one more time WHY?

Heaven help us if I become the recipient and answer giver to the problems we are facing in this game.  I think my button pushing and at times inflammatory comments pretty much tell you I don't have the right temperment for that.

Sil said:

Palatine-Uvula said:

Don't waste your time.  They don't care and are doing nothing about it.  They are being laughed at by RuAl as evidenced in this thread.

I know.  since month nothing like this phrases....dead phrases cause nothing happened or is seeable for the us players. i can write my support tickets to you palatine - same result or another - maybe you will write me an answer :-) 

Alyona Kolomiitseva said:

We do care, we just ask our players to report violations to the proper channels :)

why when nothing happens with violators ?

each one reported by me is still active .......so one more time WHY?

-755; -350   new bot taken over. 

Publishing the full list of 90 day logins would help identify the active bots, not just here but on all plarium.com games and servers

Other games and servers regularly publish this list so why not here?

http://prnt.sc/d46rwy

Icy said:

To centralize the efforts of those of you willing to help with the issue of BOTs. Please use this thread to post coordinates and screens of bots. This will simplify searching thru the multitude of threads. Please do not spam this thread with anger toward plarium, mods, or the CMs. 

To keep this thread on topic posts off topic will be removed.

Make sure these reports are also being reported to support. For proper action to take place support needs to be notified directly. 

SUPPORT

In advance thank you for your cooperation.

Guys please stay on topic. Arguing with those whom you believe are controlling the bots does not help the situation. If we want the bots dealt with then we need to ignore those distracting the cause and follow the workflow that has been laid out in front of us.