To everyone experiencing lags,

I really want to help you with this issue, so I will appreciate if you do the following:

1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6 

2. Access Network tab http://screencast.com/t/rRKZ9T9bsG 

3. Try to access the game 

4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g 

5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it. 

6. Send this information to Support Team. 

They will look through your files to find the reason of the lags. This information will help them to better understand where exactly the delay occurs and take necessary measures or give you recommendations on how to fix it, depending on the source of the delay.

If you will have any difficulties with creating a HAR file or tracert, please ask me here or Scald the Bard in PM, and we will help.

As I already told you, we are Community Managers, not technical specialists. So we are unable to resolve any technical issues. But our Support Team can. Just send them the information I've listed above and they will look into it. 

And please be aware that they are not the third-party company, they are a part of Plarium, one of our department. So their position is the position of our Company and it cannot be argued or appealed with no one else besides them. We, as Community Managers, can help you only with an advice on how to better compose a ticket and what details could help in your case. And I really hope that my advise will help you.

I will also ask our Support Team to investigate tickets concerning lags more carefully.

JLGEE,

Today wee made some server-side improvements which may help you all in this issue. Please let me know if the situation has changed. I would appreciate it.

I understand that many of you are quite frustrated with all the things going on but please do not forget that we need to use our words wisely while we are talking.

Talking bad about plarium is not gonna help you. Thank you for your understanding & co-operation.

I did not play game for a few days and it seems the game has slightly improved. 

I did not play game for a few days and it seems the game has slightly improved. 

Plarium, please continue working on Lag problem, dont make people bitter.

Alyona Kolomiitseva said:

I'm glad to know that the issue has been resolved.

For two days many people had great improvement, now today it is bad again and our clan chat is showing the anger from our members. One of them quit the game. For those two days I thought the issue WAS resolved, so I bought packages. Today I can't scroll my map and the blood pacts screen is like molasses... I feel swindled and manipulated. Plarium obviously shifted resources around so that SOME players saw improvement just so they could get squeeze the last purchases from this dying platform.

Alyona Kolomiitseva said:

Today wee made some server-side improvements which may help you all in this issue. Please let me know if the situation has changed. I would appreciate it.

Hey :)

There WAS a nice improvement in speed for 3 or 4 days and now as of a few hours ago... LAG is worse than ever.

I also TRIED three times to submit a support ticket to plarium including the HAR files you requested we send... each time after uploading the HAR file, it would take me to a blank screen (after about 5-10m) - the URL indicates that its a "sent" confirmation screen.. but it appears it didn't actually submit my ticket since ive no auto-reply from plarium as is usually done to confirm that a ticket has been sent.

My HAR file contains 41m of game play data from load to till flash crashed. - Who am i supposed to send this to if your support system is not working correctly?

Guyz!

Please pay attention that what are you writing in here and make sure you are not fogetting the way of a gentleman while talking. We are also players, we are also playing game & yes we are also facing issues. But belive us Dev team is on it & they are working their best to get it resolved out.

Lag issue is a bit undercontrol now and other things will also be taken care of. Stop posting rude or mean things in here.

We have other alternatives as well but we really don't want you guyz to feel like you are in a war with plarium.

So this message of mine is a public warning regarding your language. Next offense may lead to a ban not only in forum but maybe in game as well.

Thank you for understanding & Co-operation.

Funny that every window i open/scroll is laggy after few minutes of gameplay, trying to scroll the map becomes impossible and yet the special offers window is still responsive as ever.

please redo the Har-file when the lag occurs that's all we can advise here and remind the players, 

As that's all we are given as an explanation..

 We are all playing under the same hurdles among nords and face the same issues,  

So again if you want lag free game play send in the har-files and if you did thank you

Bringing in the sarcasm and rudeness only gets your post deleted, 

LOL .... Wut ???? --^

Since when can we boost for free in 5 days and 24m ???

So, apparently this is a minor bug, but I can deal with This tease, Lol.

Anyway-, Personally I stay Inside my castle, clicking on things here and there... I rarely go out until it's time to "Go Farming"..... which is something I Hate to do.

The lag is still bad, but whats still annoying is trying to "agree" to an Action. I put my mouse over a castle...I want to "Raid" it..that option goes away. I repeat, repeat, repeat..... 

I don't think it's a Lag Issue, seems to be more of a "Flash" issue? *shrugs*....

My Skill Tree and Blood Pact movements (when it comes to clicking and dragging) has improved a good bit.

LOL .... Wut ???? --^

Since when can we boost for free in 5 days and 24m ???

So, apparently this is a minor bug, but I can deal with This tease, Lol.

Anyway-, Personally I stay Inside my castle, clicking on things here and there... I rarely go out until it's time to "Go Farming"..... which is something I Hate to do.

The lag is still bad, but whats still annoying is trying to "agree" to an Action. I put my mouse over a castle...I want to "Raid" it..that option goes away. I repeat, repeat, repeat..... 

I don't think it's a Lag Issue, seems to be more of a "Flash" issue? *shrugs*....

My Skill Tree and Blood Pact movements (when it comes to clicking and dragging) has improved a good bit.

But like I said, my only issue is what goes on outside my castle...that's where it's Bad.

LOL .... Wut ???? --^

Since when can we boost for free in 5 days and 24m ???

So, apparently this is a minor bug, but I can deal with This tease, Lol.

Hey :)

The game seems to be much more responsive :) thank you for all your efforts in helping to get this outstanding issue resolved. There are times where its a "bit" laggy but much much much better than before. As per your advice, if lag starts again ill continue to create HAR files and trace routes and send them in.

One comment though... the notifications still are a nuisance on the map screen

Ive suggested this to your support team... but can we have the ability to disable returning troops notifications, offerings as these as not essential... also can they appear ABOVE the co-ords box instead of blocking the X co-ords...

One thing i noticed is when doing lots of scouting/raiding - notifications make it difficult to enter co-ords until they all disappear. And it causes game to lag badly.

Hey :)

The game seems to be much more responsive :) thank you for all your efforts in helping to get this outstanding issue resolved. There are times where its a "bit" laggy but much much much better than before. As per your advice, if lag starts again ill continue to create HAR files and trace routes and send them in.

One comment though... the notifications still are a nuisance on the map screen

Ive suggested this to your support team... but can we have the ability to disable returning troops notifications, offerings as these as not essential... also can they appear ABOVE the co-ords box instead of blocking the X co-ords...

One thing i noticed is when doing lots of scouting/raiding - notifications make it difficult to enter co-ords until they all disappear. And it causes game to lag badly.

Let me know what you think...

sorry other image sharing site did not load image correctly.. hopefully this one shows

sorry other image sharing site did not load image correctly.. hopefully this one shows