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1 2

Tosha

Oct 4, 2026, 05:2210/04/26

12/03/14

Andrei Kumar

I did everything according to the instructions, but nothing helped—the problem is coming from you.

Vpn в помощь

1 2

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If the connection is lost at some stage, the signal won\u2019t be delivered and will return to the sender (i.e. your game client).\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u00229mhn4\u0022,\u0022text\u0022:\u0022To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you.\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022bu16f\u0022,\u0022text\u0022:\u0022\uD83C\uDF1F Ultimate Loading Troubleshoot\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:31,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:31,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:31,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:31,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:31,\u0022style\u0022:\u0022ITALIC\u0022},{\u0022offset\u0022:0,\u0022length\u0022:31,\u0022style\u0022:\u0022BOLD\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u00229nvat\u0022,\u0022text\u0022:\u0022The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen.\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:101,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:101,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:101,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:101,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u00223c2i4\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play. To reset the cache, open Plarium Play -\u003E Settings -\u003E System Preferences -\u003E Press the button \\\u0022Reset cache\\\u0022. Note: After the cache is reset, you will need to log in to Plarium Play, that\u0027s why it\u0027s always important to remember your credentials before doing this step.\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:135,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:136,\u0022length\u0022:274,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:135,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:136,\u0022length\u0022:274,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:135,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:136,\u0022length\u0022:274,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:135,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:136,\u0022length\u0022:274,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:135,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:136,\u0022length\u0022:274,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:136,\u0022length\u0022:4,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u00229obic\u0022,\u0022text\u0022:\u0022Uninstall Plarium Play from your PC/Mac. Note: If you\u0027re a macOS user, you\u0027ll also need to clean out the \\\u0022/Users/USERNAME/Public/PlariumPlay\\\u0022 \u00A0folder manually. USERNAME refers to your macOS user 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sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:32,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:33,\u0022length\u0022:7,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:41,\u0022length\u0022:159,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:36,\u0022length\u0022:3,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022style\u0022:\u0022UNDERLINE\u0022},{\u0022offset\u0022:36,\u0022length\u0022:3,\u0022style\u0022:\u0022UNDERLINE\u0022},{\u0022offset\u0022:41,\u0022length\u0022:4,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022key\u0022:0},{\u0022offset\u0022:36,\u0022length\u0022:3,\u0022key\u0022:1}],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u00222lh2f\u0022,\u0022text\u0022:\u0022Download the latest version of Plarium Play here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:43,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:44,\u0022length\u0022:5,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:43,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:44,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:43,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:44,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:43,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:44,\u0022length\u0022:5,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:43,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:44,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022key\u0022:2}],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u00222mea7\u0022,\u0022text\u0022:\u0022Change DNS settings.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022key\u0022:3}],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u00227la0u\u0022,\u0022text\u0022:\u0022For Windows users, please install all the Windows updates that are available in \\\u0022Windows Update\\\u0022 on your PC. Or upgrade your Windows version to the higher one.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:159,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:159,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:159,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:159,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:159,\u0022style\u0022:\u0022fontsize-15\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u0022dvg1t\u0022,\u0022text\u0022:\u0022For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:105,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:106,\u0022length\u0022:5,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:105,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:106,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:105,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:106,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:105,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:106,\u0022length\u0022:5,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:105,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:106,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022key\u0022:4}],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u0022efnlm\u0022,\u0022text\u0022:\u0022If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontsize-15\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u00229o551\u0022,\u0022text\u0022:\u0022Sometimes installing and enabling a VPN on your PC may also help to enter the game.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontsize-15\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u00228qc\u0022,\u0022text\u0022:\u0022If the issue persists, please find the \\\u0022pp_log.txt\\\u0022 file and send it to our Support team. You should find that file at this address:\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022key\u0022:5}],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u0022qnrj\u0022,\u0022text\u0022:\u0022For Microsoft Windows:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontfamily--apple-system, 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help.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-15\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u002296l5t\u0022,\u0022text\u0022:\u0022If the troubleshoots given above d\u0456d not help, please submit a request to our Technical Support Team by using this link.\u00A0 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For example, a player needs to update or reinstall some drivers, components, OS on his/ her PC, etc.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:123,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:123,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:123,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:123,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:123,\u0022style\u0022:\u0022fontsize-15\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u002246v33\u0022,\u0022text\u0022:\u0022In the first case, the issue must be resolved by the game server/launcher developers.\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:85,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:85,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:85,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:85,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022d5ofm\u0022,\u0022text\u0022:\u0022If the issue is related to some network problems, the developers can rarely affect the resolution from their side. When the request is sent from the game client/ launcher to the server, it goes through a long way before reaching the target. If the connection is lost at some stage, the signal won\u2019t be delivered and will return to the sender (i.e. your game client).\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u00229mhn4\u0022,\u0022text\u0022:\u0022To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you.\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022bu16f\u0022,\u0022text\u0022:\u0022\uD83C\uDF1F Ultimate Loading Troubleshoot\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:31,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:31,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:31,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:31,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:31,\u0022style\u0022:\u0022ITALIC\u0022},{\u0022offset\u0022:0,\u0022length\u0022:31,\u0022style\u0022:\u0022BOLD\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u00229nvat\u0022,\u0022text\u0022:\u0022The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen.\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:101,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:101,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:101,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:101,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u00223c2i4\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play. To reset the cache, open Plarium Play -\u003E Settings -\u003E System Preferences -\u003E Press the button \\\u0022Reset cache\\\u0022. Note: After the cache is reset, you will need to log in to Plarium Play, that\u0027s why it\u0027s always important to remember your credentials before doing this step.\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:135,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:136,\u0022length\u0022:274,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:135,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:136,\u0022length\u0022:274,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:135,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:136,\u0022length\u0022:274,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:135,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:136,\u0022length\u0022:274,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:135,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:136,\u0022length\u0022:274,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:136,\u0022length\u0022:4,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u00229obic\u0022,\u0022text\u0022:\u0022Uninstall Plarium Play from your PC/Mac. Note: If you\u0027re a macOS user, you\u0027ll also need to clean out the \\\u0022/Users/USERNAME/Public/PlariumPlay\\\u0022 \u00A0folder manually. USERNAME refers to your macOS user name.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:32,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:33,\u0022length\u0022:7,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:41,\u0022length\u0022:159,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:32,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:33,\u0022length\u0022:7,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:41,\u0022length\u0022:159,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:32,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:33,\u0022length\u0022:7,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:41,\u0022length\u0022:159,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:32,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:33,\u0022length\u0022:7,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:41,\u0022length\u0022:159,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:32,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:33,\u0022length\u0022:7,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:41,\u0022length\u0022:159,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:36,\u0022length\u0022:3,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022style\u0022:\u0022UNDERLINE\u0022},{\u0022offset\u0022:36,\u0022length\u0022:3,\u0022style\u0022:\u0022UNDERLINE\u0022},{\u0022offset\u0022:41,\u0022length\u0022:4,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022key\u0022:0},{\u0022offset\u0022:36,\u0022length\u0022:3,\u0022key\u0022:1}],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u00222lh2f\u0022,\u0022text\u0022:\u0022Download the latest version of Plarium Play here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:43,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:44,\u0022length\u0022:5,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:43,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:44,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:43,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:44,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:43,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:44,\u0022length\u0022:5,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:43,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:44,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022key\u0022:2}],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u00222mea7\u0022,\u0022text\u0022:\u0022Change DNS settings.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022key\u0022:3}],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u00227la0u\u0022,\u0022text\u0022:\u0022For Windows users, please install all the Windows updates that are available in \\\u0022Windows Update\\\u0022 on your PC. Or upgrade your Windows version to the higher one.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:159,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:159,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:159,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:159,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:159,\u0022style\u0022:\u0022fontsize-15\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u0022dvg1t\u0022,\u0022text\u0022:\u0022For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:105,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:106,\u0022length\u0022:5,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:105,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:106,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:105,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:106,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:105,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:106,\u0022length\u0022:5,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:105,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:106,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022key\u0022:4}],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u0022efnlm\u0022,\u0022text\u0022:\u0022If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontsize-15\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u00229o551\u0022,\u0022text\u0022:\u0022Sometimes installing and enabling a VPN on your PC may also help to enter the game.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontsize-15\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u00228qc\u0022,\u0022text\u0022:\u0022If the issue persists, please find the \\\u0022pp_log.txt\\\u0022 file and send it to our Support team. You should find that file at this address:\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022key\u0022:5}],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u0022qnrj\u0022,\u0022text\u0022:\u0022For Microsoft Windows:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontfamily--apple-system, 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sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u00224vevu\u0022,\u0022text\u0022:\u0022/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, 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Solution:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:113,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:113,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:113,\u0022style\u0022:\u0022fontsize-15\u0022},{\u0022offset\u0022:0,\u0022length\u0022:113,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u00228v83q\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play (Settings -\u003E System Preferences -\u003EReset cache).\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:75,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:75,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:75,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:75,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:75,\u0022style\u0022:\u0022fontsize-15\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u00228a21k\u0022,\u0022text\u0022:\u0022Change DNS settings.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, 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help.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022bgcolor-rgb(33,33,42)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, BlinkMacSystemFont, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-15\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022margin-left\u0022:\u00220px\u0022}},{\u0022key\u0022:\u002296l5t\u0022,\u0022text\u0022:\u0022If the troubleshoots given above d\u0456d not help, please submit a request to our Technical Support Team by using this link.\u00A0 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