The discount generator is broken for the last 12 day I have the same discount and many other the same. I have created a ticket 9 times and no response from Plarium at all.
This is so unfair some players have 80% off crystals for 12 days now while others have skin's.
Where else can I find help?
my discount generator give for 2weeks the same discount just sayingPlease report your issue to Support, they check your account information and pass the issue to our devs :)or jou fix it our delete that thing
lol no i do that anymore i play it with no generator we most always do the dirty work send a email to suport
support can look here on this forum then they can see te bug reports and fix it
i have my work done.... there is this forum for
i hope it wil be fixed for summer holidays have a nice week and sleep well
Unfortunately, I don't have any information on how it will take to fix this issue. However, the only way to do it is to contact Support. They will check your account information and pass the necessary details to our devs.Should be?
All this time later a simple issue takes how long to fix I wonder?
Still not working and is breaking fair play rules as some players are benefiting while other's are not.
Some player's have this discount generator stuck on 75% off troops while other's are stuck on useless one's like skin's so it's clear some are gaining from this bug while other's are at a loss.
From the start of this thread I have reported the bug to plarium weeks ago as of yet no reply no word of a fix nothing.
As a long serving player I feel plarium should at the very least reply or the support ticket system is also not working?
Alyona Kolomiitseva said:
WARWAS said:
Unfortunately, I don't have any information on how it will take to fix this issue. However, the only way to do it is to contact Support. They will check your account information and pass the necessary details to our devs.Should be?
All this time later a simple issue takes how long to fix I wonder?
Still not working and is breaking fair play rules as some players are benefiting while other's are not.
Some player's have this discount generator stuck on 75% off troops while other's are stuck on useless one's like skin's so it's clear some are gaining from this bug while other's are at a loss.
From the start of this thread I have reported the bug to plarium weeks ago as of yet no reply no word of a fix nothing.
As a long serving player I feel plarium should at the very least reply or the support ticket system is also not working?
PLEASE READ BEFORE YOU MAKE A REPLY!!!
I HAVE MADE ALREADY 9 TICKETS TO SUPPORT FROM THE START OF THIS THREAD
WARWAS said:
PLEASE READ BEFORE YOU MAKE A REPLY!!!
I HAVE MADE ALREADY 9 TICKETS TO SUPPORT FROM THE START OF THIS THREAD
NOT HARD TO READ AND ALSO CHECK YOUR SPELLING.
If your ticket was in BUG reports category, you should have received a letter saying that the ticket will be closed and the info will be tested. If they need more details from you, they'll contact you. There's no need to create additional tickets for the same issue.
Also, on Forum we are unable to help with technical issues. We can only assist you with gameplay questions. We are not technical Support, and if you need technical help, you need to contact them directly: https://plariumsupport.zendesk.com/hc/en-us/requests/new. Unfortunately, they don't read threads on Forum.
3 months of knowing about a bug that some players gain from while other's are at a loss is unacceptable and unfair play.The ticket was submitted week's before I started this thread.
They closed the case saying they had all info needed and would fix if a bug was found.
Over two months later not fixed.
What is the point in this section of the forum if you can do nothing to help when plarium ignore's player's with bug issue's?
Yes the discount generator is still broken.
Some player's can clearly gain a unfair advantage with this bug while other's are at a loss.
This is against fair play as plarium know of the bug but have not fixed the bug.
This topic (the first I've seen on this issue) was created less than a month ago...WARWAS said:3 months of knowing about a bug that some players gain from while other's are at a loss is unacceptable and unfair play.The ticket was submitted week's before I started this thread.
They closed the case saying they had all info needed and would fix if a bug was found.
Over two months later not fixed.
What is the point in this section of the forum if you can do nothing to help when plarium ignore's player's with bug issue's?
Yes the discount generator is still broken.
Some player's can clearly gain a unfair advantage with this bug while other's are at a loss.
This is against fair play as plarium know of the bug but have not fixed the bug.
WARWAS said:
BiohazarD said:
jonzer said:
Tried to submit a repair ticket about the discount generator for the third time:-} When I went to submit, got OOPS, something went wrong 3 times in 2 days
Maybe you should submit a ticket telling them it's not working.
Just kidding :P Please post screenshots here and I'll forward them for you.
Do you pick and choose who you help and who you do not help?
If anyone is having trouble submitting a ticket and they ask me to help I'll forward it to support on behalf of that player.
@Warwas (9 March, 2017, 7:53 AM UTC):
Forwarding a ticket just means submitting it for them if they are otherwise unable.
The ticket itself isn't treated any differently than if someone else submitted it.
BiohazarD said:
jonzer said:
Tried to submit a repair ticket about the discount generator for the third time:-} When I went to submit, got OOPS, something went wrong 3 times in 2 days
Maybe you should submit a ticket telling them it's not working.
Just kidding :P Please post screenshots here and I'll forward them for you.
Do you pick and choose who you help and who you do not help?
BiohazarD said:
WARWAS said:
This topic (the first I've seen on this issue) was created less than a month ago...WARWAS said:
3 months of knowing about a bug that some players gain from while other's are at a loss is unacceptable and unfair play.The ticket was submitted week's before I started this thread.
They closed the case saying they had all info needed and would fix if a bug was found.
Over two months later not fixed.
What is the point in this section of the forum if you can do nothing to help when plarium ignore's player's with bug issue's?
Yes the discount generator is still broken.
Some player's can clearly gain a unfair advantage with this bug while other's are at a loss.
This is against fair play as plarium know of the bug but have not fixed the bug.
You would be wise to read before your useless comment.
1 month and 1 day ago I created this thread after months of no support after submit multi tickets.
Funny you pass another bug on when it's your friend stating a issue but here you do not help just say this was created less than a month ago.
1 month is too long but I have all the proof from the start of this over 3 month ago.
The ticket was submitted week's before I started this thread.
They closed the case saying they had all info needed and would fix if a bug was found.
Over two months later not fixed.
What is the point in this section of the forum if you can do nothing to help when plarium ignore's player's with bug issue's?
Yes the discount generator is still broken.
Some player's can clearly gain a unfair advantage with this bug while other's are at a loss.
This is against fair play as plarium know of the bug but have not fixed the bug.
the same here i told so i hope with summer holyday"s if your support dont know how to fix tell us
this is so lame just sayingBiohazarD said:
WARWAS said:
As far as I'm aware there's nobody above support for you to contact. I've told the CMs about the discount generator issue though, so it should be in the list of things to fix.BiohazarD said:
Danny said:
You'd have to take that up with plarium leadership, nothing we can do about it here. Many people have asked why the devs don't ever go on the forums, only answer I've seen was that they're too busy.WARWAS said:
The discount generator is broken for the last 12 day I have the same discount and many other the same. I have created a ticket 9 times and no response from Plarium at all.
This is so unfair some players have 80% off crystals for 12 days now while others have skin's.
Where else can I find help?
dont understand why there is this forum ,as you can see warwas has made 9 tickets to our lovely and helpfull support team and got no respons and still you keep telling us to make tickets ...yeah sure.
let the support team read the forum maybe than this forum wil ad something to the game and we get better help.
I still have no reply from Plarium or response. I was not asking Moderators to do anything just asking if we have another place to report issue's regarding Plarium? as this ticket system clearly does not work!
I have been very patient regarding this issue and yet all this time later 0 help from Plarium. I have all the proof of the ticket's and lack of reply from Plarium I just need to know who or where to send it all to?
In the hope of some kind of support/help leaving issue's like this unresolved is wrong.
Should be?
All this time later a simple issue takes how long to fix I wonder?
Still not working and is breaking fair play rules as some players are benefiting while other's are not.
Some player's have this discount generator stuck on 75% off troops while other's are stuck on useless one's like skin's so it's clear some are gaining from this bug while other's are at a loss.
From the start of this thread I have reported the bug to plarium weeks ago as of yet no reply no word of a fix nothing.
As far as I'm aware there's nobody above support for you to contact. I've told the CMs about the discount generator issue though, so it should be in the list of things to fix.BiohazarD said:
Danny said:
You'd have to take that up with plarium leadership, nothing we can do about it here. Many people have asked why the devs don't ever go on the forums, only answer I've seen was that they're too busy.WARWAS said:
The discount generator is broken for the last 12 day I have the same discount and many other the same. I have created a ticket 9 times and no response from Plarium at all.
This is so unfair some players have 80% off crystals for 12 days now while others have skin's.
Where else can I find help?
dont understand why there is this forum ,as you can see warwas has made 9 tickets to our lovely and helpfull support team and got no respons and still you keep telling us to make tickets ...yeah sure.
let the support team read the forum maybe than this forum wil ad something to the game and we get better help.
I still have no reply from Plarium or response. I was not asking Moderators to do anything just asking if we have another place to report issue's regarding Plarium? as this ticket system clearly does not work!
I have been very patient regarding this issue and yet all this time later 0 help from Plarium. I have all the proof of the ticket's and lack of reply from Plarium I just need to know who or where to send it all to?
In the hope of some kind of support/help leaving issue's like this unresolved is wrong.
BiohazarD said:
Danny said:
You'd have to take that up with plarium leadership, nothing we can do about it here. Many people have asked why the devs don't ever go on the forums, only answer I've seen was that they're too busy.WARWAS said:
The discount generator is broken for the last 12 day I have the same discount and many other the same. I have created a ticket 9 times and no response from Plarium at all.
This is so unfair some players have 80% off crystals for 12 days now while others have skin's.
Where else can I find help?
dont understand why there is this forum ,as you can see warwas has made 9 tickets to our lovely and helpfull support team and got no respons and still you keep telling us to make tickets ...yeah sure.
let the support team read the forum maybe than this forum wil ad something to the game and we get better help.
I still have no reply from Plarium or response. I was not asking Moderators to do anything just asking if we have another place to report issue's regarding Plarium? as this ticket system clearly does not work!
I have been very patient regarding this issue and yet all this time later 0 help from Plarium. I have all the proof of the ticket's and lack of reply from Plarium I just need to know who or where to send it all to?
In the hope of some kind of support/help leaving issue's like this unresolved is wrong.
