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Feb 12, 2019, 02:3302/12/19
237136

account restore

Hi,


I normally play on my ipad - but ever since the last upgrade my  game keep crashing when I leave my castle.  Has anyone else had this problem?  I have tried to load the game on my laptop - but i cannot find the restore setting to get my account back

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Feb 16, 2019, 12:3202/16/19
237136
I had the same problem. I contacted Plarium who got it sorted. You need to create a new account on a different device and they will do the rest once they’ve verified who you are, it took about a week. I now have two accounts on my iPhone and switch between the two via Facebook restore
Dec 30, 2019, 21:2612/30/19
237136
I have the exact same problem.  Why having settings to link to the game center and facebook when can;lt use it to access your saved game?
Jan 5, 2020, 18:3301/05/20
237136

Apt said:


I have the exact same problem.  Why having settings to link to the game center and facebook when can;lt use it to access your saved game?

Hello, Apt!

If you have any questions, you can write me in PM and describe your situation in detail. 

Feel free to ask!

Jan 20, 2025, 07:2801/20/25
01/20/25
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Feb 7, 2025, 08:1702/07/25
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Feb 18, 2025, 13:2202/18/25
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Promotional strategies help businesses regai n customer trust and engagement after an account restore. Branded giveaways, exclusive discounts, and loyalty rewards can re-establish connections and reinforce credibility. Whether through personalized gifts or digital campaigns, thoughtful promotions remind customers of your value. A well-planned approach ensures a smooth transition, turning challenges into opportunities for stronger relationships and brand loyalty. Make every comeback a powerful one with strategic promotional efforts! 

Mar 2, 2025, 13:3303/02/25
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May 29, 2025, 07:4205/29/25
May 29, 2025, 07:43(edited)
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Sep 26, 2025, 05:4109/26/25
09/26/25
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I’ve seen similar issues after updates, so you’re definitely not alone. Sometimes reinstalling the game or checking for a quick patch from the developers helps with the crashing, and for restoring your account you usually need to log in with the same ID or link through the game’s support. Hope it gets sorted soon! On a lighter note, I’ve been enjoying bus simulator indonesia mod apk unlimited money and all vehicles unlocked  lately—it runs smoothly and gives full access without those frustrating glitches. 
Oct 22, 2025, 14:0210/22/25
10/22/25
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That sounds frustrating — crashes after updates can be really annoying! You might want to check if there’s a cloud save or account link option under settings to restore your progress. Meanwhile, if you’re looking for something informative, take a look at food prices guide  on Amber’s Menu for the latest updates. 

Nov 26, 2025, 19:2011/26/25
10/22/25
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Try logging in with the same account on your new device—most games , like Subway Surfers, auto-sync progress so you can restore your account easily.  

Dec 2, 2025, 17:5512/02/25
10/22/25
3

That crashing issue has been happening for a few players after the update. Try reinstalling or clearing the cache on the iPad—usually fixes the castle exit crash.

For restoring on your laptop, the option is usually under account/login settings, not in the main menu.

I had a similar issue recently while using a tool to calculate hours , and switching devices only worked once I logged in through the same account method I used originally. You might just need to sign in the exact same way as on your iPad. 

Dec 20, 2025, 13:0212/20/25
Dec 20, 2025, 13:26(edited)
12/20/25
1

That’s really annoying, especially when an update breaks a game you’ve been playing for a long time. Account restore issues and crashes after updates happen quite often. I’ve faced similar problems in other games too, including some bus simulator indonesia mod APK versions, where switching devi ces or updating caused crashes until things were fixed. Hopefully support or the next patch sorts it out soon and you can get your account back without losing progress. 

Dec 23, 2025, 08:2512/23/25
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Jan 2, 2026, 07:4301/02/26
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I haven’t tried it on iPad much, but someone mentioned that after the last update even bus simulator ultimate unlimited money latest version download apk  started causing crashes on some devices — maybe the update messed up saves? You could try reinstalling or checking forums to see if others found a fix for account restores too. 

Jan 2, 2026, 07:4601/02/26
01/02/26
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I’ve seen a few players report similar crashing issues after recent updates. It might be related to how the game syncs data across devices. I was reading about bus simulator indonesia unlimited money 2026 , and some users suggested logging in with the same account or waiting for a patch, since updates sometimes break restore options temporarily. Hopefully the devs fix this soon 

Jan 19, 2026, 10:2401/19/26
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Jan 20, 2026, 16:3201/20/26
01/20/26
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Hi, that sounds really frustrating. You’re not alone—updates can sometimes cause crashes on certain devices, especially older iPads. If the game was linked to an account (email, Game Center, Facebook, etc.), the restore option is often in the settings or login screen rather than inside the game itself. If you can’t find it, contacting the game’s support team with your player ID or any purchase receipts usually helps them restore your account.

It’s a bit like switching devices in Bus Simulator Indonesia Mod APK  as long as your progress is pro perly linked or backed up, recovery is usually possible, but sometimes support needs to step in after an update issue.