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Sep 2, 2018, 04:1309/02/18
01/11/16
1009

Plarium Play related issues

My game won't load. How do I fix it?

You may need to reinstall Plarium Play. Uninstall it, download a fresh copy, reinstall, and log in with your Plarium ID.

If the issue persists, please find the "pp_log.txt" file and send it to our Support team. You should find that file at this address:

For Microsoft Windows:

C:\Users\~Your username~\AppData\Local\Plarium\PlariumPlay\pp_log.txt

For Mac OS X:

/Users/~Your username~/Documents/PlariumPlay/pp_log.txt

 

Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the 'Troubleshooting' section, and clicking 'Show log file'.

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Comments
228
Comments
Sep 2, 2018, 06:4909/02/18
05/11/18
12

The first step is admitting someone screwed the pooch big time.


Training, rewards, raids. nothing works anymore. 


SSDD
Sep 2, 2018, 15:2009/02/18
02/20/17
18

seem all my probs are already posted.

Help
Sep 2, 2018, 16:4109/02/18
06/01/17
5

Me too, I have all this problems too. It's not so funny, when the ressis are flowing over and no troops can build. PLEASE PLEASE HELP !!!!!!!

Thanks a lot in advance

Sep 2, 2018, 16:4509/02/18
06/01/17
5

...and another problem here..... I can't build a ID for my login in the pc-version.

I always get a mistake and have to contact the support. So, here I am.

I played this game with my tablet for some years ago, maybe, this is the problem, but please help here too.

Sep 2, 2018, 20:5309/02/18
10/23/15
78
SSDD trash game and support
Sep 3, 2018, 15:1409/03/18
232051
Is there a timeline for fixing the bug?
Sep 3, 2018, 17:1509/03/18
06/01/17
5

Here too, after the newest update nothing works fine. No troops to build, Amelias Gift will not work.

PLEASE DO A BETTER UPDATE FOR US

Sep 3, 2018, 18:1009/03/18
232051
Taking money works ;)
Sep 3, 2018, 19:5109/03/18
10/23/15
78

Now into the fifth day of not being able to play the game.


Five days of not building any units has weakened my castle, yet android users have been building, getting rewards, raiding, doing daily/weekly quests.


When will the game get fixed ? Is this even the right forum to get results ? or do we all need to go to google play and express our feedback ?



 
Sep 4, 2018, 23:0209/04/18
06/30/15
97
I think they fixed them! When I logged in there was an update and (touch wood!) it seems they have finally fixed things. 
Sep 5, 2018, 00:3909/05/18
Sep 5, 2018, 00:39(edited)
05/04/14
163

You guys are lucky... I still can't get past the "Examining the Prophesies" part.


It's been over 19 days? 24 days???



Sep 5, 2018, 13:4009/05/18
06/01/17
5

Sorry, but after the update yesterday it works for me for just an hour and than ......NOTHING......some hours later.......NOTHING.

Today the same, I can't get into the game. It's not so funny and I get to hate this game!!!!!!!
Sep 6, 2018, 06:2909/06/18
232051
One my Windows 10 laptop I can get intoo the game. On my Windows 7 machine I am stuck at the prophecies. Tried to reinstall the plarium app, emptied the internet cache, nothing heelped. This game really sucks.
Sep 6, 2018, 15:4109/06/18
06/01/17
5

Here again too, nothing happend with this game.  I use only Windows 7 and there is only a waiting-point "Die Prophezeiungen werde geprüft"

WOW, how long takes a proove.....more than a day, a week?? I begin to hate this game.
Sep 7, 2018, 00:2809/07/18
05/04/14
163

Yeah that's it for me. I'm done with this game.


I'll just continue to play it on my cell phone...and Nothing else.



Way to go, Plarium.


Biggest issue from what I seen is that you enable people to purchase items on a Beta version of Stormfall, but then some of them aren't able to log in at all, making them lose what they Bought.


That is a problem that nobody should have to go through and it shows how "greedy/insensitive" Plarium is.


Crooks do this..........





I'm out.
Sep 7, 2018, 06:1609/07/18
08/11/17
1

Using Game App on Windows 7 System. Since yesterday afternoon I can play Throne normally but Stormfall is not loading..... ...hangs at around 25% - Prophecies are checked and nothing happens for half an hour... or longer^^


Sep 8, 2018, 06:5909/08/18
Sep 8, 2018, 07:56(edited)
232051

Hi I play on 2 devices.


Have the same problem on my desctop pc. Tried following: logged in via notebook - app is running, game is running... OK.


Changed server to sailent plains (server low traffic) and logged out on notebook, tryed again on desktop pc with windows - app is working, changed to my correct server and what surprise playing is possible... 


This is my way at the moment to use the app on PC - before out logging always I have to change back to a server with low traffic otherwise app will not load again.  Than I would  have to do again the bypass with the notebook....


Nevertheless it seems that the pegasus reward is not payed for logging in during last days? Somebody the same experience?

 

Sep 14, 2018, 11:2909/14/18
Sep 14, 2018, 13:45(edited)
232051

This loading issues on the pc app are still not solved.

On my desctop pc it is still not possible to load the game with the pc app.

Loading sequence stopps with "Examining the..." 

Any progress here?




NeversmilexCommunity Manager
Sep 18, 2018, 10:5409/18/18
Sep 18, 2018, 10:55(edited)
10/24/16
465

cabal70929 said:


This loading issues on the pc app are still not solved.

On my desctop pc it is still not possible to load the game with the pc app.

Loading sequence stopps with "Examining the..." 

Any progress here?




Hi CABAL70929!

Is the issue still actual? The app is working properly on my end. Just tested it now, and the loading is fine.


Sep 18, 2018, 17:0809/18/18
Sep 18, 2018, 18:00(edited)
232051

Hi yes, still actual - as I understood from several posts here  I am not the only one with this problem. Thanks


Update:

- cache cleaned 

- registry cleaned

- fully new installation


Still just loading ~25%, music is playing but stoped there.....