Bluebox146 said:

Hi there,

in advance sorry for the elongated post,

I've tried for a long, long time to find good things in Plariums changes to the game but the last ones are just stupendously bad. NO balance, not usable for the majority of players, like the stupid sword thing, just ruining game fun, game achievements, like ranking and on top of all this: an "update" which is so buggy, that even our clear names were visible to everyone in the game.

Cutting rewards on all corners and ways possible, making it impossible for the average gamer to achieve success in the reward system or to max out the rewards is not the way forward, to keep your customers, us, happy!!!

I am a veteran gamer, playing PC- and Console-games for +30 years, but the way you treat us gamer is by far the worst I have ever witnessed and experienced. If you write something to the normal support, the first 2 to 3 replies are standard computerized messages, often not even remotely answering the problem being stated.

Then, next thing, which a couple of players are currently checking, because most of us invest some money in this game and hence paying for your salary, bills etc, are in the legal aspect of certain things. For example: stating that the reward for winning a round of the Duell Event is the fortress skin, but only after you have won it, it is obvious that this skin is only for a limited amount of time.

I myself have spent + 300kk off troops in the first two rounds of Duel-event to get the skin; my college more than that; others more than 1kkk, just to realize the fraud your company has done. What have you given us in return for an answer: “you have to go to the forum, to inform yourself.” Sorry, but no, legally this is not true, you have to state this properly in-game and there are many more such things.

I realize that your employer doesn't care; otherwise there would have been many changes, amendments and another way of speaking with us, your customers, the players, would be in place. Think about it, what if the thousands of players which are upset, angry and willing to quit the game, write their opinion in the Playstore or i-store? What if, we make a movement to legally prosecute your company, what if, we go to the press and put your company into the spotlight? You think that your company can survive this without losing any jobs, any financial benefits etc.?

Think about it, discuss it with your colleagues and superiors, but your company is, at the moment, perceived even worse and much greedier than EA had been when they had been on the chopping block. What was it, "worst company in America" for 4 consecutive years? Something like that. Your company doesn't have the financial background to survive something like that, meaning if worst come to worst you're out of a job.

Honestly I don't know if it isn't already too late to change things and get on the good side, increase player numbers and manage to get a normal company-customer-relationship, but honestly I don't see it and I play this game for a very long time more than I have played WoW on a continuous time span.

I strongly hope that finally some decision makers will realize the position your company is in, because it is a very dangerous one. I like the game, the community, don´t get me wrong, but it is borderline if I stay and spend any more on this game, not only time, or if I say that’s enough and leave.

Please take this criticism seriously, I know from multiple discussions with not only my league and my alliance members that these points are very, very seriously discussed all over the place, US, Europe, Russia, etc etc…

For us this is a game, which we can switch or stop playing and the earth would still move on. On the other hand your company is relying on us, players, in order to survive, if we stop playing, your company must declare bankruptcy, simple as that. Currently your game is rated 4 ½ star with about 240k people giving it a positive rating with 4 & 5 stars in the play store, BUT there are +10million downloads of the game, are you not worried what could happen, if you continue on this path of treating the players, us, as your enemies? I would, if I would work for Plarium, luckily I don´t, I am just someone who plays the game.

Best regards Blue

Losing customers and having unhappy players is not Plarium wants for sure.  

Feedback like these are important and will be duly noted and discussed. Thanks

Rhexis said:

I've been playing storm fall for 3 years with different account. My best account would be this one because of the new updates and features. Sad to say i accidentally press some icons sending all my troops to a raid. At the end i loss more than 75 percent of my troops. Ending from 8,000+ troops to just 871. Plus how come i can't revive them? I can't find my loss troops at my Infirmary. I think one reason would be i update my apps but it all happen after my update. It doesn't make sense. 

But i love the warden thing. Oh one more.. where i can see the loots i can get at my hamlets before sending my troops to hamlets? That's bothering me if i will sacrifices my troops over the loots or giving up my raid.. thanks

  

It is always best to cross-check the units that you send for raid or bg and a player has sufficient time to recall them too. I am sorry for your accidental losses. Can you please update the game app again and check if your infirmary is updated. You can also contact Support

Thank you to Bluebox for his detailed post earlier in this thread. As I write this, I haven't seen a reply yet. I hope you're taking his suggestions seriously.

In regard to the system messages that appeared early in the Tower event where user names where shown, I'm seriously concerned that this is a violation of GDPR laws. 

Under GDPR, we have all acknowledged that yes, you are collecting our information, and no, you shouldn't be sharing it.

What, if any actions, is Plarium doing 

1) to ensure this doesn't happen again, and

2) to inform the players, who may or may not have noticed this occurred, that a data breach was made by the company?

Awaiting your reply. I'm just glad I don't have that job of being moderator.

Barreto II said:

Vocês estão conseguindo acabar com um jogo maravilhoso como esse, depois da última atualização piorou tudo, a começar pelas incursões que ficar horríveis para fazer, os Campos de Batalha estão ruins, vocês atualizaram o jogo visando lucrar mais, porém só vão conseguir perder jogadores, em 2 anos que jogo está é a primeira que me sinto pressionado a parar. Se não concertar essas coisas serei obrigado a desinstalar o jogo.

You are managing to end a wonderful game like this, after the last update made it worse, starting with the raids that are horrible to do, the Battlefields are bad, you updated the game in order to profit more, but you can only lose players, in 2 years I play this is the first one I feel pressured to stop. If I do not fix these things I will be forced to uninstall the game.

Esses erros foram corrigidos na nova atualização e mais alguns ajustes serão feitos em breve.

Those errors were fixed in the new update and some more fine tuning will be done soon.

Lord SBarreto said:

Vocês estão conseguindo acabar com um jogo maravilhoso como esse, depois da última atualização piorou tudo, a começar pelas incursões que ficar horríveis para fazer, os Campos de Batalha estão ruins, vocês atualizaram o jogo visando lucrar mais, porém só vão conseguir perder jogadores, em 2 anos que jogo está é a primeira que me sinto pressionado a parar. Se não concertar essas coisas serei obrigado a desinstalar o jogo.

You have just copy pasted previous player's feedback

No points to you.. hahaha

New GUI make this game not worth playing any more 

Fortlev said:

Poderia acerta porque tá complicado espionar vários castelos, e agora o quando seleciona uma tropa o jogo envia toda, já perdi muita tropa assim.. 

I could hit because it's complicated to spy on several castles, and now when you select a troop the game sends all, I've lost a lot of troop like this ..

Por favor, atualize o jogo

Please update the game

Fortlev 2 said:

Poderia acerta os campos de batalha tanbem..

Acerta quando estamos vendo relatório de batalha, invez de continuar lá quando fizer alguma ação não fica saindo toda hora , antes não acontecia 

Por favor, atualize o jogo

Please update the game

Chuck13 said:

Eai plarium , essa nova atualização veio com alguns problemas, antes estava melhor

Notei que o campo de batalha está diferente 

Quando espiona castelo o jogo te volta pro seu castelo novamente, mesma coisa quando está vendo relatório se faz alguma ação o jogo te tira do relatório e tem que volta toda hora, tá difícil espionar muito castelo, e quando vai fazer alguma manobra o jogo seleciona suas tropas toda não era assim antes 

Eai plarium, this new update came with some problems, before it was better

I noticed that the battlefield is different

When spying castle the game returns to your castle again, same thing when you are seeing report if you do some action the game takes you out of the report and has to come back all the time, it is difficult to spy much castle, and when it is going to do some maneuver the game selects his whole troops were not like this before

Por favor, atualize o jogo

Please update the game

fenix95 said:

Con cada actualización solo están logrando que muchos jugadores se alejen del juego. Hacen más lento el luego y cada torneo pide más y más puntos pero los premios no valen la pena. Deberían mejorar sus premios. Psdt se que talvez ni lean esto los de plarium pero es lo que pienso 🙄

With each update they are only getting many players away from the game. They slow down later and each tournament asks for more and more points but the prizes are not worth it. They should improve their awards. Psdt I know maybe they do not read this plarium but that's what I think 🙄

Las recompensas en los torneos se introdujeron para alentar a los jugadores a participar, y no para cubrir todas las pérdidas. Está bien si no estás preparado para este o aquel torneo, puedes saltearlo para prepararte para el que más te guste, y eso tiene mejores recompensas.

The rewards in the Tournaments were introduced to encourage players to partake, and not to cover all the losses. It’s totally fine if you’re not up for this or that Tourney - you can skip it in order to prepare for the one that you like more, and that has the better rewards.

SchattenThurm said:

The latest changes have made the game signicantly less easy to handle and understand. A lot of details tend to trigger unintended actions as sending to many troops. Definitly no improvement. I suggest to consider to revert the changes.

Unit selection will return to zero option soon in next game update.

Could use an extra scribe with all changes. It is an unbelievable game

✞Sî₲ ß₺₳₵₭✞µ∟s said:

I think that in the last update made by you there are still some bugs ..... with regard to the missions to report it seems that you have to pay when you already own many .... then I think the new outgoing tournaments are not reach of all ... you are doing things too high-level compared to the players who are in the game .... you have to give me the opportunity to give battle to everyone and not only to those who spend a lot of money ... .thank you...

Those errors were fixed in the new update and some more fine tuning will be done soon.

I agree with you that pvp cannot cover all our losses & some may be lesser rewarding than others, but the rewards in the Tournaments are not supposed to cover all the losses. Champions and other boosts can help lower your losses, which you will be aware of already. I personally like to train and wait for 2.2x pvp which offer best rewards.

Tournament rewards keep changing, so hopefully, you may see some suitable tournament.

Lysander01 said:

Like some of the new features but would like to see the chat returned to the old way as well as the catacombs when picking troops. Been playing a while and enjoy the updates as they keep the game interesting.

In the very near future, game developers will make League chat opened by default :)

Good to hear you liked the updates.

КАРАБОГА said:

Все просто прекрасно, но хотелось бы добавить в призы хоть чуть-чуть инструментов!

Everything is just fine, but I would like to add at least a few tools!

хорошо знать

good to know

Сталф said:

 Каждое добавление нового функционала в игру приносит дополнительную нагрузку на игроков. Новые турниры, прокачки и прочее требуют всё больше и больше "не резинового"  времени. Поэтому с добавлением новых фич нужно как-то облегчать работу со старыми, убирать уже никому не нужные оповещения о новом уровне избранного, сокращать количество кликов, тем самым разгружая игроков. Но получается совсем наоборот. Обновления приносят больше неудобств, багов и лагов, нежели приятных ощущений от нового функционала.

И чем дальше, тем хуже...

Вот список того, что необходимо иправить:

- В окне отправке отряда на тайник нет информации о его вместимости ресурсами.

- При выборе войск для отправки из замка в подземелье на индикаторах не верно отображается сила атаки и защиты выбранного отряда/юнита.

- Если после выбора войск для отправки из замка в подземелье их не отправлять, а вернуться в предыдущее меню и сразу перейти в раздел "Вернуть", то при попытке вернуть войска из подземелья будет получена ошибка "Указано неправильное количество войск".

- После отправки войск из Орлиного гнезда в доминионы и доминионы Стоунхарта, открывается карта и отображается замок игрока .  Это сбивает с толку и просто хочется всё бросить!

- Если разведать замок, на который стоит временное ограничение на вынос ресурсов и попытаться его ограбить, находясь при этом на карте, то будет получено сообщение об Ограничении выноса ресурсов. Если же попытаться ограбить его из отчета о разведке, то такого сообщения не будет и войска можно отправить на грабеж, однако они вернутся без ресурсов и  грабеж будет потрачен впустую.

- В окне возврата войск со Столицы (то же самое и на бастионе) присутствует check-box "Учитывать воска в подземелье". Он не выполняет никакой функции, бесполезен и только занимает драгоценное место на экране. Так же в этом окне присутствует надпись "Войска в замке". Она так же не имеет отношения к возврату войск с гарнизона Столицы, занимая при этом много места экрана.

В этом же окне присутствует возможность получить бонус к атаке. К атаке?? Да, к атаке...

Зачем увеличивать атаку защитных войск при возврате со Столицы? Загадка. Об этом писал в службу поддержки. Получил ответ, что всё уже исправлено. Вышло уже 2 обновления, а этот баг так и остался. Скриншот диалога со службой поддержки имеется.

- При выборе юнита для отправки куда-либо выделяется всё их имеющееся количество. Это не удобно. Зачем навязывать? Игрок сам должен решать сколько отправить!

- В любом меню отправки отображается иформация об ограничении размера отряда со значком мяса. Ну да, войска по сути это мясо. Но всё же. Неужели побходящего значка не нашли?

По поводу обновленного окна отправки. Ужасно. Размер иконок юнитов ОГРОМЕН, лишь малая часть имеющихся помещается на экран. Пропало разделение по типу войск. И вообще, не рационально использовано пространство в окне отправки. Информацию о атаке и защите отряда, о вместимости и ограничении на отправку, а так же о времени в пути можно вместить в одну строку не уменьшая шрифт, а лишь использовав сокращения. Вы же любите сокращать? Так сделайте это! Размер интерфейса для выбора Избранного и бонуса атаки/защиты так же нужно уменьшить по размеру. Надпись "Войска в замке"... всё огромного размера как для ПК. Это же мобильная игра!

Чат. Опять же. Токо усложнился выбор. Больше кликов - меньше нравится игра! Листать вправо/влево было оптимально.

Новый избранный. Полезный и нет. Лишь только прокачаный с множеством слияний и улучшением сферами. Его полезность ощутится не скоро, в то время как ещё один тип избранных уменьшает шансы получить другой. Тут и так, чтоб найти нужного избранного V степени, прокачать до 6 ранга, сделать все слияния и улучшить сферами может понадобиться не один десяток лет игры. Я уже не говорю про стихию и вообще про шансы выпадения ситков. Сотни лет игры! Люди столько не живут!

Башня. Неплохо, но с наградами не совсем понятно. Награда альянса это каждому или потом делится на всех?

Духи. Не вижу в них смысла. На прокачанный замок в атаку и так ходить считай без толку. Будут бить только малышей! Очередные прокачки добавились, мудрец второй доступен далеко не всем. А ветки прокачки три. Не логично! Нет отображения силы духов над воротами.

В целом в этом обновлении удивило только количество обнаруженных косяков. Оценка 2.  Исправляйте!

Each addition of new functionality to the game brings an additional burden to the players. New tournaments, pumping and so on require more and more "non-rubber" time. Therefore, with the addition of new features it is necessary to somehow facilitate the work with the old ones, remove already not needed notifications about the new level of the elected, reduce the number of clicks, thereby unloading the players. But it turns out quite the opposite. Updates bring more inconvenience, bugs and lags, rather than pleasant sensations from the new functionality.

And the further, the worse ...

Here is a list of what you need to fix:

- In the window sending the detachment to the cache there is no information about its capacity for resources.

- When selecting troops to send from the lock to the dungeon on the indicators, the attack and defense strength of the selected unit / unit is not correct.

- If after selecting the troops to send from the castle to the dungeon they will not be sent, but return to the previous menu and immediately go to the "Return" section, then when you try to return troops from the dungeon you will receive the error "Specified the wrong number of troops".

- After sending troops from the Eagle's Nest to Dominions and Dominions of Stonehart, a card is opened and the player's lock is displayed. This is confusing and I just want to give it up!

- If you scout the castle, which is a temporary restriction on the removal of resources and try to rob it while being on the map, you will receive a message about Restricting the removal of resources. If you try to rob him from the intelligence report, then there will be no such message and the troops can be sent for robbery, but they will return without resources and robbery will be wasted.

- In the window of the return of troops from the capital (the same and on the bastion), there is a check-box "Take into account wax in the dungeon." He does not perform any function, is useless and only takes a precious place on the screen. Also in this window there is an inscription "Troops in the castle". It also has nothing to do with the return of troops from the garrison of the capital, while taking up a lot of screen space.

In the same window, there is an opportunity to get a bonus to the attack. To the attack ?? Yes, to attack ...

Why increase the attack of defensive troops when returning from the capital? The riddle. This was written to the support team. Got the answer that everything has already been fixed. There are already 2 updates, but this bug remained. Screenshot of the dialogue with the support service is available.

- When you select a unit to send anywhere, all of their available quantity is highlighted. It is not comfortable. Why impose? The player himself must decide how much to send!

- In any sending menu, information is displayed on restricting the size of the detachment with a meat icon. Well, yes, the troops are essentially meat. But still. Really did not find a badge?

About the updated sending window. It's terrible. The size of the units icons is HUGE, only a small part of the available ones is placed on the screen. Separation by type of troops disappeared. And in general, the space in the sending window is not rationally used. Information about the attack and defense of the detachment, the capacity and the restriction on sending, as well as the travel time can be placed in one line without reducing the font, but only using the abbreviations. You like to cut back? So do it! The interface size for selecting the Favorite and the attack / defense bonus should also be reduced in size. The inscription "The troops in the castle" ... all huge size for both PCs. It's a mobile game!

Chat. Yet again. Toko has become more complicated choice. More clicks - less like the game! Scroll left / right was optimal.

New elected. Useful and not. Only pumped with lots of mergers and improved spheres. Its usefulness will not be felt soon, while another type of elected decreases the chances of getting another. Here and so, to find the desired V grade, pump up to rank 6, make all the merges and improve the spheres may need more than a dozen years of play. I'm not talking about the elements and generally about the chances of losing sits. Hundreds of years of play! People do not live that much!

Tower. Not bad, but with awards is not entirely clear. Is the alliance award to everyone, or is it shared at all?

Spirits. I do not see any sense in them. On the pumped lock in the attack and so walk it is useless. Will only beat the kids! Regular pumping was added, the sage of the second is not available to everyone. A trunking three. It's not logical! There is no display of the power of the spirits above the gate.

In general, this update surprised only the number of detected jambs. Score 2. Fix it!

Благодарим за подробный отзыв.

Большинство ошибок были исправлены в новом обновлении, и некоторые более тонкие настройки будут сделаны в ближайшее время

Что касается чата, в самом ближайшем будущем разработчики игр сделают чат в Лиге открытым по умолчанию :)

Для вознаграждений в башне вы можете ссылаться на свои личные награды, а не на лиги.

Пожалуйста, обратитесь к руководству для новых устройств

Thankyou for writing the detailed feedback.

Most of the errors were fixed in the new update and some more fine tuning will be done soon

As for chat, in the very near future, game developers will make League chat opened by default :)

For tower rewards refer to your own personal rewards and not the League ones.

Please refer below guide for new units

https://plarium.com/forum/en/stormfallrob/game-tutorials/106978_spirit-wardens---dev-notes/

SlavaBoss10 said:

Вот турнир альянса был клёвый а щас призы урезали время добавили.Ребята если вы заделали бы на оборот ето было четко а так херня

Here is the alliance tournament was cool and right now the prizes were cut down by the time added. The kids if you would have piled on the turnover UTB was clearly and so garbage

This was a long tournament lasting 2 days so the rewards were changed as players had sufficient time to engage.

Это был длительный турнир продолжительностью 2 дня, поэтому награды были изменены, так как у игроков было достаточно времени для участия.

Great game,  but needs another scribe.  Too many to update 

Love the new updates creatures and all graphics but need to improve on clutching like as of always loss connect or continue pops up too much and lag a little but love the game

Nice to hear your thoughts