Hello.

The Support team has the rules and protocols according to which they're working with the reports on the accounts sending spam, using programs for the bot accounts, etc. These protocols also determine the time of the ban and the situations when the ban can be removed.

If the account is banned permanently, there is no way a player can overpass this ban and enter the game.

Plus, we regularly ban the automatic check on the servers and ban the accounts created via the help of the programs. 

Gadheras said:

roadstar Pitbull said:

toggit said:

djmoody said:

Some of them were reported, but most of the castles weren't so they're still there.  

So the customer expectation would be, reported 1 castle in an obvious line of bots and Plarium would alerted to them and kill all the bots. 

But Plarium's reality is that Plarium can't be bothered to get off it's collective ass and so customer's have to report every single castle in a line of hundreds if not thousands of bots?

Seriously how difficult is it for Plarium to find the start and end of a chain of bots and delete them all in a batch (given they will have sequential reference numbers). Quick check to ensure no real players got inserted in the middle of the batch. 

Even I can code tools to support this and coding isn't anywhere near my line of business, just a side hobby.

I have seen the same bot castles banned by plarium many times, and every time they manage to re-activate

Plarium code is full of holes. It should never be possible for bots to re-activate after 'permanent' banning

There lies the problem, players 'can' get a permanent ban for major infractions, but bot usually see 30 days....

I didnt know there was a red flag on a castle with a ban hammer on it, so how can you even tell a castle is "banned" by visual identification?

I have had support tell me "thanks for the info, that castle is now banned" (when I reported a castle for spamming letters advertising in game services to be purchased on a website outside the game).  I tested to see how "banned" it was by adding it to contacts list and watching.  Within 2 weeks of allegedly being banned, that castle changed its name and was spamming again.  That tells me that it was either a very short ban or that there is a way to get back in even after being banned.

Alina Phoenix said:

Hello.

The Support team has the rules and protocols according to which they're working with the reports on the accounts sending spam, using programs for the bot accounts, etc. These protocols also determine the time of the ban and the situations when the ban can be removed.

If the account is banned permanently, there is no way a player can overpass this ban and enter the game.

Plus, we regularly ban the automatic check on the servers and ban the accounts created via the help of the programs. 

our experience in the game is that the bots are not permanently banned.  either your information is wrong, or you are not playing the game server and not seeing the bots come back to life every 30-60 days or so with protection bubble. 

Alina Phoenix said:

Each case is checked individually and the ban is issued according to the results of this investigation process.

If according to this check, the account should be banned permanently, a player can't overpass the ban and login to the game.

The evidence contradicts this

This Resource Bot has always been my next door neighbor on Untamed since I first started playing there - https://prnt.sc/i88j2i

The entire bot field has been reported and permanently banned many times since 2015, but can be reactivated anytime The Master wishes

It is active now - https://prnt.sc/i88lqh

All bots should be REPLACED with Vacant Lots (permanently) There are over 700 bots on Untamed and more are appearing

IronApex Turok said:

our experience in the game is that the bots are not permanently banned.  either your information is wrong, or you are not playing the game server and not seeing the bots come back to life every 30-60 days or so with protection bubble. 

i highly recommend that either the CMs or the developers play daily on the game server so that when we tell you these things, you dont give canned answers that contradict what we are seeing. 

To be fair, if Plarium staff was allowed to play on the server with us, it would only be a matter of time before accusations of favoritism and getting cash only items for free started to roll in.  To be honest, I've already heard such allegations, claims that players either have friends/family who work for Plarium (and leverage that for preferential treatment) as well as claims that Plarium gives special in game favors to some big spenders (in addition to the advantage gained through spending).  How much worse would it get if we had Plarium staff openly playing the game with us? Just about anything they could do in game would be potentially construed as Plarium favoritism...and known staff members would also likely get overwhelmed with letters, both from people wanting in game help and from people wanting to tell Plarium exactly what they think of them.  

The main reasons why we don't play on the real servers were described by ThatGuy in his reply.

Alina Phoenix said:

The main reasons why we don't play on the real servers were described by ThatGuy in his reply.

thats fine.... but dont argue and troll us saying things are working one way when they arent working that way in the game server. 

IronApex Turok said:

our experience in the game is that the bots are not permanently banned.  either your information is wrong, or you are not playing the game server and not seeing the bots come back to life every 30-60 days or so with protection bubble. 

i highly recommend that either the CMs or the developers play daily on the game server so that when we tell you these things, you dont give canned answers that contradict what we are seeing. 

To be fair, if Plarium staff was allowed to play on the server with us, it would only be a matter of time before accusations of favoritism and getting cash only items for free started to roll in.  To be honest, I've already heard such allegations, claims that players either have friends/family who work for Plarium (and leverage that for preferential treatment) as well as claims that Plarium gives special in game favors to some big spenders (in addition to the advantage gained through spending).  How much worse would it get if we had Plarium staff openly playing the game with us? Just about anything they could do in game would be potentially construed as Plarium favoritism...and known staff members would also likely get overwhelmed with letters, both from people wanting in game help and from people wanting to tell Plarium exactly what they think of them.  

IronApex Turok said:

Alina Phoenix said:

In my reply, I say that Support team has protocols which determine the time of the ban and the situations when the ban can be removed.

Each case is checked individually and the ban is issued according to the results of this investigation process.

If according to this check, the account should be banned permanently, a player can't overpass the ban and login to the game.

i dont know how many times i have to repeat this.  stop trolling.  your answers are offensive to the community.  you do not play on the server yet you give this answer as if they are correct.  please see snowgoons post above mine to see what is actually happening on the game server. 

We dont care what support says "should" be happening.  there is too much " the game is working as intended" when clearly its not. 

unless you intend for the bot castles to be part of the game, if so then just say so. 

other wise stop trolling.  thats all you are doing. if it were a player we'd be catching bans for spreading false information. 

Hello.

Lord IronApex Turok, if you think my replies are trolling, please send a report to the Support team. According to our Forum Rules, if you have questions regarding the actions of Community Administrators and Moderators, please submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new

Appeals against Forum moderation decisions and replies will be considered if sent via this channel. 

The main reasons why we don't play on the real servers were described by ThatGuy in his reply.

IronApex Turok said:

our experience in the game is that the bots are not permanently banned.  either your information is wrong, or you are not playing the game server and not seeing the bots come back to life every 30-60 days or so with protection bubble. 

i highly recommend that either the CMs or the developers play daily on the game server so that when we tell you these things, you dont give canned answers that contradict what we are seeing. 

To be fair, if Plarium staff was allowed to play on the server with us, it would only be a matter of time before accusations of favoritism and getting cash only items for free started to roll in.  To be honest, I've already heard such allegations, claims that players either have friends/family who work for Plarium (and leverage that for preferential treatment) as well as claims that Plarium gives special in game favors to some big spenders (in addition to the advantage gained through spending).  How much worse would it get if we had Plarium staff openly playing the game with us? Just about anything they could do in game would be potentially construed as Plarium favoritism...and known staff members would also likely get overwhelmed with letters, both from people wanting in game help and from people wanting to tell Plarium exactly what they think of them.  

Alina Phoenix said:

In my reply, I say that Support team has protocols which determine the time of the ban and the situations when the ban can be removed.

Each case is checked individually and the ban is issued according to the results of this investigation process.

If according to this check, the account should be banned permanently, a player can't overpass the ban and login to the game.

i dont know how many times i have to repeat this.  stop trolling.  your answers are offensive to the community.  you do not play on the server yet you give this answer as if they are correct.  please see snowgoons post above mine to see what is actually happening on the game server. 

We dont care what support says "should" be happening.  there is too much " the game is working as intended" when clearly its not. 

unless you intend for the bot castles to be part of the game, if so then just say so. 

other wise stop trolling.  thats all you are doing. if it were a player we'd be catching bans for spreading false information. 

IronApex Turok said:

Alina Phoenix said:

Hello.

The Support team has the rules and protocols according to which they're working with the reports on the accounts sending spam, using programs for the bot accounts, etc. These protocols also determine the time of the ban and the situations when the ban can be removed.

If the account is banned permanently, there is no way a player can overpass this ban and enter the game.

Plus, we regularly ban the automatic check on the servers and ban the accounts created via the help of the programs. 

our experience in the game is that the bots are not permanently banned.  either your information is wrong, or you are not playing the game server and not seeing the bots come back to life every 30-60 days or so with protection bubble. 

i highly recommend that either the CMs or the developers play daily on the game server so that when we tell you these things, you dont give canned answers that contradict what we are seeing. 

In my reply, I say that Support team has protocols which determine the time of the ban and the situations when the ban can be removed.

Each case is checked individually and the ban is issued according to the results of this investigation process.

If according to this check, the account should be banned permanently, a player can't overpass the ban and login to the game.

roadstar Pitbull said:

toggit said:

djmoody said:

Some of them were reported, but most of the castles weren't so they're still there.  

So the customer expectation would be, reported 1 castle in an obvious line of bots and Plarium would alerted to them and kill all the bots. 

But Plarium's reality is that Plarium can't be bothered to get off it's collective ass and so customer's have to report every single castle in a line of hundreds if not thousands of bots?

Seriously how difficult is it for Plarium to find the start and end of a chain of bots and delete them all in a batch (given they will have sequential reference numbers). Quick check to ensure no real players got inserted in the middle of the batch. 

Even I can code tools to support this and coding isn't anywhere near my line of business, just a side hobby.

I have seen the same bot castles banned by plarium many times, and every time they manage to re-activate

Plarium code is full of holes. It should never be possible for bots to re-activate after 'permanent' banning

There lies the problem, players 'can' get a permanent ban for major infractions, but bot usually see 30 days....

I didnt know there was a red flag on a castle with a ban hammer on it, so how can you even tell a castle is "banned" by visual identification?