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Serious Error In Tournament

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Dec 28, 2021, 17:2212/28/21
09/02/15
24

bad Joke from Plarium....

Dec 28, 2021, 17:1912/28/21
11/28/16
4

shame Plarium ...


Dec 28, 2021, 17:1712/28/21
02/20/17
107
Deleted

Maybe move all lost troops in the infirmary to free to revive, to give people most of the troops back they lost playing the game yesterday.

No this is not an obvious error apart from to 1 person, notice all threads have been closed except this one, shock, horror and surprize.

Hi.I do nt think it would be fair to do that because you won xp for your level and for troops as well not to mention some players got rewards of troops for sure killing those btgs levels;i d think it s way too complicated to revert all things back.I scored only 2 millions points because i was involved in previous individuals btg tourneys as well but i had reward and this i can t deny.I can only imagine what could mean for a low level player 100k or 150k shappires won only for 2k xp points in exchange... too good to be true  .Now i start to think Plarium s responsible for this has no clue how this game s working otherwise a bug would be more easy accepted..I m in charge at my work and IF i do mistake I PAY.. it means i lose.When you play with pocket s players there s no place for mistakes.

Dec 28, 2021, 17:1212/28/21
01/23/17
22

I wonder what is next. Do I need to contact Plarium everytime there is a tourney on that looks good to confirm that ist correct? Do I need to take printscreens of the stuff I buy and then check if I actually get what I bought. This is how games die. Bad management.

Dec 28, 2021, 16:5912/28/21
02/20/17
14

This is a brutal mistake.  Players see rewards like this, get excited, and invest much more than they typically would for an experience tournament.  The reward changed people's gaming habits and now that the reward is gone, I wonder if players will change their gaming habits again, in a way that hurts Plarium long term?

Dec 28, 2021, 16:5512/28/21
02/20/17
3

hi, It is necessary that Plarium really corrects and accepts publicly that the solution given in the error of the xp tournament was not the right one, you must understand that many players used resources troops and real money to participate and get the jackpot and that what they have done is an aberrant mockery of the entire community and the gift does not match the expense incurred.

Respectfully.

Barbarian

Dec 28, 2021, 16:5012/28/21
08/10/16
22
BiohazarD

I closed the other threads because if all the feedback on this issue is in one place it's easier for plarium to  read it.  If your thread was about something other than the XP tourney reward changes please let me know in pms and I'll reopen it.  Let's keep discussion here on topic.  

Let us be honest here, you closed the other posts and refered them to this one because this one has a post that starts with pointing things out as a bug and a mistake. The other threads were nowhere near as friendly in tone.

Now, should people be friendly and understanding about this matter? Hell no. It is a serious error in judgement from whomever decided to take away the rewards that players had spent huge amounts of troops on. Sure the rewards were much bigger than usual, but so was also the investments by the players. If they had thought about it twice they should have realised it was better to leave it as was rather than upsetting so many players. There is little surprise this action finds very little support from people outside the moderator side of the community.

Dec 30, 2021, 02:0312/30/21
01/23/17
22
King Kong

Well I respect you are wiling to adimit your self interest.

I get your pain. That could have been me too. I have multiple accounts and could have sunk a ton of effort into this event. I was still away with family most of that first day. I got back late at night. I did see red flags that it was a mistake and would get fixed but given the size of the rewards might have still gone for it hard (I ended up doing 7/8 accounts thru to maxing the BG event - some effort but not a lvl that super annoys me).

I think largely people are whinging cause they just want their big reward for nothing (it was only up and broken for 21hrs). 

But I appreciate a small number of people will multiple accounts will have played this event for hours, or smahsed a single account through every BG in that 24hrs.

I don't know how you should/could be compensated for that. I doubt they have a quick way of being able to measure total effort across multiple accounts (or even trying multiple account to one person). Total number of BG's done by the same IP? The datebase strucutre may simple not allow an analysis like that.

You only lose 3/4% tax in the BG's - so you wouldn't need to buy back your entire losses - you got payouts too. - just the difference So it wouldn't be 5m sapphires. But like I say, I get your pain.

If it was possible to find a way I would support some additional compensation for the ppl that truely lost significant time and effort to this (it would only be a handful of ppl though). 

I am not to concerned about my own comp. here. What concerns me is that we play a partial pay and play game. That means there are NO ROM for mistakes from Plarium. If they make a mistake like they did, they need to understand that they have to face the music and give us what they put ut. It is totally unexceptable to change the prizes 24h after they put on a tourney because they made a mistake and give everybody a small gift that basicly just a slap in the face. This is not how you run a business and if this is how plarium or aristocat or what ever the ovner tend to do in the future. I fear this game will die pretty fast.

Dec 28, 2021, 16:4512/28/21
03/31/17
4

The problem with this is, the customer has to bear the penalty for Plarium's mistake.  Plarium needs to take ownership and responsibility for its mistakes and the subsequent negative effects on its customers. A simple 'oops we goofed' is insufficient.  At this point, anything Plarium puts forward is not to be trusted. 

Dec 28, 2021, 16:4012/28/21
231593

Maybe move all lost troops in the infirmary to free to revive, to give people most of the troops back they lost playing the game yesterday.

No this is not an obvious error apart from to 1 person, notice all threads have been closed except this one, shock, horror and surprize.

Dec 28, 2021, 16:3212/28/21
Dec 28, 2021, 16:33(edited)
10/04/13
3875

I closed the other threads because if all the feedback on this issue is in one place it's easier for plarium to  read it.  If your thread was about something other than the XP tourney reward changes please let me know in pms and I'll reopen it.  Let's keep discussion here on topic.  

Dec 28, 2021, 16:2212/28/21
05/03/15
33

Being totally honest - did you NOT realise it was a mistake / bug.

A league tournament that had the sapphire reward structure of an inidivudal tournament. And the basic reward structure was completed by most leauges within an hour - because it was obviously a single person's target not a league's?

Dec 30, 2021, 18:1212/30/21
05/03/15
33
Wesley Pringle


Hello all! This is a follow-up update regarding the situation with the incorrect rewards in the XP Tournament. 


Seeing that, indeed, the whole issue has turned out to be quite acute, we have decided to return the troops lost in the battles within the period the wrong numbers were being displayed as a reward in the Tournament (that is, 12:00 PM UTC, December 27 through 10:00 AM UTC, December 28). The troops will be returned to your Catacombs in the nearest future. 


Once again, we apologize for making this mistake and taking a lot longer than we should have to correct it. Hopefully, this additional remedy step will help you to get back on your feet. 

OMG I can see this "fix" - is going to totally break the game.

Giving people all their losses back, as well as the rewards they got out of BG's is going to be like printing troops for a handful of people. Giving people back approx 30 times more than they actually lost. Do Plarium staff have no idea how this game works at all?

Only Plarium can make bigger mistakes in trying to fix the original mistakes. Crazy. Hope this doesn't actually happen and they wake up and realise how stupid this is before they do it.

Utterly ridiclous and incompetent (and literally as I predicted above - the silly over reaction from players now leading to a bigger mess because Plarium are about as useful as a chocoloate teapot - knew this would happen).

Dec 30, 2021, 18:1512/30/21
01/23/17
22
Wesley Pringle


Hello all! This is a follow-up update regarding the situation with the incorrect rewards in the XP Tournament. 


Seeing that, indeed, the whole issue has turned out to be quite acute, we have decided to return the troops lost in the battles within the period the wrong numbers were being displayed as a reward in the Tournament (that is, 12:00 PM UTC, December 27 through 10:00 AM UTC, December 28). The troops will be returned to your Catacombs in the nearest future. 


Once again, we apologize for making this mistake and taking a lot longer than we should have to correct it. Hopefully, this additional remedy step will help you to get back on your feet. 

Very good to see that Plarium made the right choise in the end. 

Dec 28, 2021, 13:2012/28/21
10/16/17
8

A good idea.


It would have to apply on all servers to make it clear to Plarium.

Dec 28, 2021, 12:4512/28/21
10/16/17
8

I fully agree with you Jonar.

The decrease in Saphir winnings when restarting experience races has created general resentment. Plarium's repentance package doesn't make up for it. 

I'm curious whether Plarium will increase its profits again. 

Some VIPs have complained directly to Plarium, I'm curious what they will answer me. 

8K sapphires for over 8 million points from me are definitely not enough for me.


Going down from 125k to 8k for rank 2 is an insolence.

Dec 30, 2021, 22:3512/30/21
10/16/17
8
King Kong

OMG I can see this "fix" - is going to totally break the game.

Giving people all their losses back, as well as the rewards they got out of BG's is going to be like printing troops for a handful of people. Giving people back approx 30 times more than they actually lost. Do Plarium staff have no idea how this game works at all?

Only Plarium can make bigger mistakes in trying to fix the original mistakes. Crazy. Hope this doesn't actually happen and they wake up and realise how stupid this is before they do it.

Utterly ridiclous and incompetent (and literally as I predicted above - the silly over reaction from players now leading to a bigger mess because Plarium are about as useful as a chocoloate teapot - knew this would happen).

King Kong,

I am one of those who have benefited from this decision.

But I would have liked it not to have happened in the first place.

Plarium should have simply left the first mistake made for the event.


Now the weighting is even more unfair compared to the entire gaming community.


Regards - Drago

Dec 28, 2021, 12:3612/28/21
01/23/17
22

Its time we the players rally as one unit so that Plarium understand that this is not OK. How can we trust anything for the future. I understand that quality control can be bad at times but if they make mistakes then they gotta own up to it. that gift was a joke. 


Dec 28, 2021, 12:3112/28/21
02/22/16
1845

I will pass this forward . I am also disappionted 

Dec 28, 2021, 11:2412/28/21
06/10/15
27

Hello

You want a promotion (laugh) to point this out


Well, following your Plarium message in the middle of the Tournament, just modified the rewards.


It is truly SCANDALOUS and SHAMEFUL,

let players get lousy on the Battlefields and the like for over a day so they can get some great rewards

Players for the attraction of this promise of reward we sacrifice a large part of their unit

and suddenly Plarium changes (without even apologizing) and your league which competes for 100,000 sapphires will win maybe 6,000.


Plarium that will make you to damage all the players and the league who were trapped by YOUR MISTAKE!



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