BiohazarD said:

Jezebel said:

well here's a suggestion ... how about fixing the bugs that have been reported and have been ongoing for extended periods of time, bugs that have affected the entire Plarium gaming community - there are things that have not worked properly since they were added to the game such as the "start a battle" feature which has never reflected the resources gathered on raid properly and a lot of times you have to try to remember when the last time you raided was or keep a spreadsheet on your own to track your raids - this makes the game which is supposed to be enjoyed become work in order to track things properly

Plarium developers are working on fixing existing bugs in addition to designing new features. 

there is no money making in fixing existing bugs, unless its game breaking from a "earning" point of view. 

Translation, 

Kindly stop bothering us and figure it out on your own, but if you figure out the puzzle and answer the riddle we will at least send you a polite reply before ignoring you.

Alyona Kolomiitseva said:

There's no puzzle here. You can find a link to Support on Forum :)

As has already been stated, 90% of players don't use the forums. So for 90% of players there is a ridiculously difficult puzzle.

Alyona Kolomiitseva said:

There's no puzzle here. You can find a link to Support on Forum :)

As has already been stated, 90% of players don't use the forums. So for 90% of players there is a ridiculously difficult puzzle.

Yes there are FAQ's but have you ever tried to sift through them to find the answer to a specific problem?

Alyona Kolomiitseva said:

There's no puzzle here. You can find a link to Support on Forum :)

As has already been stated, 90% of players don't use the forums. So for 90% of players there is a ridiculously difficult puzzle.

Yes there are FAQ's but have you ever tried to sift through them to find the answer to a specific problem?

Alyona Kolomiitseva said:

Jezebel said:

90% of the players do not read the forums - the point is Plarium has made it difficult for people to report issues

Right now Support site is still under construction. We had to remove the link to submit a ticket from the main page so that our players could know more about our new FAQ base where our Support agents add more articles from time to time.

They have posted answers to the most frequently asked questions there to limit the flow of the tickets and increase the issue resolution speed by giving some info in advance. Inside of each article you can find a link to a ticket form. So our players are still able to contact Support even without some extra help, if they examine the new Support site more attentively. And of course, it's all just temporary. In future we will make that link more accessible :)

Translation, 

well here's a suggestion ... how about fixing the bugs that have been reported and have been ongoing for extended periods of time, bugs that have affected the entire Plarium gaming community - there are things that have not worked properly since they were added to the game such as the "start a battle" feature which has never reflected the resources gathered on raid properly and a lot of times you have to try to remember when the last time you raided was or keep a spreadsheet on your own to track your raids - this makes the game which is supposed to be enjoyed become work in order to track things properly

Inaginni said:

Jezebel said:

Eugenia Misura said:

You can find it at the bottom of the page. 

http://prnt.sc/el50v8  that takes you here http://prnt.sc/el515k then you go here http://prnt.sc/el51ei and if you click on the Plarium Support link at the bottom it takes you back to #2

You actually have to click on one of the FAQs first. Only then do you get to see the option to submit a ticket.

Or you can check most threads and we have posted it in each thread to help people find the Support link easier. https://plariumsupport.zendesk.com/hc/en-us/requests/new

Make sure to check your e-mail for your ticket number.

Inaginni said:

Jezebel said:

Eugenia Misura said:

You can find it at the bottom of the page. 

http://prnt.sc/el50v8  that takes you here http://prnt.sc/el515k then you go here http://prnt.sc/el51ei and if you click on the Plarium Support link at the bottom it takes you back to #2

You actually have to click on one of the FAQs first. Only then do you get to see the option to submit a ticket.

Or you can check most threads and we have posted it in each thread to help people find the Support link easier. https://plariumsupport.zendesk.com/hc/en-us/requests/new

Make sure to check your e-mail for your ticket number.

You can find it at the bottom of the page. 

Eugenia Misura said:

Lords, there are no isses with submitting a ticket through this direct link. As for the general page of the site, it was made this way to help players find the answer in our FAQ and if the issue still persists, contact them through the form. 

The problem is that unliess you know what that direct link is, you can't send in a request as you can't find that direct link easily