@Warrior
Don't blame yourself further, for nothing.
Plarium have one payed employee per time per game in Role of CM, some kind of interaction between Plarium and players.
CM isn't customer support. It is Plarium advocate, and stands for Plarium trying to rise fog every time when it is possible. We never got any support/help from CM's, or any other Palrium stuff.
Mods are special story, very well composed from Plarium. Not expert but experienced user chosen for Mods (sometimes Mod could be very less experienced, Plarium doesn't care) are used for free to protect Plarium's interests. No one Mod have any real knowledge about Plarium and it's processes. They could use their own knowledge, very often very wrong, to get some responses on forum.
So, Plarium have no spends for them, and in turn Mods are new fog makers in complete scene, because they have no real knowledge just assumptions, so far from the truth. Couple Mods tried to be honest and to write some kind of neutral answers, trying to be useful. Most Mods tried to promote themselves as authority. Sometimes based on wish to help, but more often based on nothing.
I believe that you believe that Plarium has development team as you described but that isn't truth. Lord Oberon explained that before almost 2 years. Plarium has a much more simpler, naive, smaller dev team. Cheap obviously. And with cheap customer oriented team (1 payed employee) Plarium has huge profit for themselves.
@Zach-Rose11
All in this game has only one purpose to make money for Plarium. That isn't wrong. The way how they collect money from us is more than wrong.
One of the most profitable thing in that is BG. BG is intentionally kept as black box with unknown algorithm, and used very clever to push players into sapphires buying. Today, there is no one point when any player can earn benefit using its skills, time and effort in the game.
There was a time when that was possible, but today only what you can is to spend real money to compete with the others ready to spend money, too. To be clear, and avoid con arguments, there is a couple way how you can make profit without using real money, but they will cost you time so much that while you will reach very poor profit, every coiner will gain so much more. As final result you will be looser again, in that competition.
Polarity between coiners and non-coiners are passed the point of no return, nothing is left in the middle, and only we can is to choose what is our pole.
One thing is wonderful in this game. It is playable forever, because if you have a little brain, no one can harm you, no matter how weak you are.
Who wants to play such game is the second question, on which we're getting answer every day.
Until the judgement day.