All Categories

Mouse Scroll Wheel Not functioning

Search
Comments
Jan 28, 2018, 09:4601/28/18
220459

Dear Lords!

Our developers have fixed the issue with the scroll in the Castle on January, 26. I have checked it on my account and found that the zoom works as intended in the not full-screen mode. 

Could you please provide me with the exact steps to reproduce the new issue you encounter? Having them I will be able to report the issue to the devs.  
Jan 28, 2018, 10:4801/28/18
Jan 28, 2018, 11:10(edited)
11/27/14
500

The issue is in browser mode and small wide screen.


In the past if we scrooled , the page scrooled down to see the rest of the screen. Now it is zooming


In full scren I dont use but in that mode the scrool is not active (no zooming or scrooling the page)

Jan 28, 2018, 11:3501/28/18
220459
Lord Mark said:

The issue is in browser mode and small wide screen.


In the past if we scrooled , the page scrooled down to see the rest of the screen. Now it is zooming


In full scren I dont use but in that mode the scrool is not active (no zooming or scrooling the page)

The issue is related only to Google Chrome browser, or to all browser? Also, please check whether zoom in your browser is set to 100%. And please specify your display resolution.
Jan 28, 2018, 12:0601/28/18
Jan 28, 2018, 12:12(edited)
11/27/14
500

Agent Pavel said:


Lord Mark said:


The issue is in browser mode and small wide screen.


In the past if we scrooled , the page scrooled down to see the rest of the screen. Now it is zooming


In full scren I dont use but in that mode the scrool is not active (no zooming or scrooling the page)

The issue is related only to Google Chrome browser, or to all browser? Also, please check whether zoom in your browser is set to 100%. And please specify your display resolution.

The broweser is Chorome and is 100% zoom(most of the time i keep it 90%)

1366x768 screen resolution
Jan 28, 2018, 22:0101/28/18
11/16/16
9
It happens in both Google Chrome and Microsoft Edge. Scrolling in non-full screen mode would scroll the window up and down so you could see the bottom and top depending on which direction you were going. Now it zooms in and out. Yesterday I started the game in Chrome and it was fine. I looked at a couple of things (reports, fiefs, etc.) all then all of a sudden it started zooming in and out. It happened within 1 minute of starting the game with a fresh session.
Jan 28, 2018, 22:2101/28/18
11/16/16
9
Just loaded and tested Firefox. It is failing the same way. Scrolling zooms in and out in non-full screen mode. It used to move the screen up and down. Please fix... this is a big deal!
Jan 29, 2018, 09:5401/29/18
220459

Lords, I have received a reply from our developers regarding this case. The mouse scroll button should zoom in and out your Castle in window (not full screen) mode. Since it has been broken before, the mouse scroll button has been scrolling the right bar of the page. The zoom option has been fixed and this is why the right bar is not moved with the scroll button anymore. Our developers will try to find possible solutions to make both options work as intended. Meanwhile, please use the fullscreen mode in the game or decrease zoom in your browser. Thus the right scrollbar of the web page should not be displayed. 

Jan 29, 2018, 22:2001/29/18
11/27/14
500

Agent Pavel said:


Lords, I have received a reply from our developers regarding this case. The mouse scroll button should zoom in and out your Castle in window (not full screen) mode. Since it has been broken before, the mouse scroll button has been scrolling the right bar of the page. The zoom option has been fixed and this is why the right bar is not moved with the scroll button anymore. Our developers will try to find possible solutions to make both options work as intended. Meanwhile, please use the fullscreen mode in the game or decrease zoom in your browser. Thus the right scrollbar of the web page should not be displayed. 

Are u serious ?

What is the function of the scroll in all browsers ? UP AND DOWN!

Can u tell me Pavel: Did u play this game ?


We dont need zoom on scroll. We use the + and -.


Jan 30, 2018, 04:1401/30/18
11/16/16
9
So someone like me, playing for about 14 months, has to learn a new way to move around on the screen? If it has been broken for over a year and nobody complained, maybe you should have left it alone. I can't play in full screen mode and now am having a hard time in fast paced situations because I have to use the scroll bar. Please UNFIX the scroll issue.
Jan 30, 2018, 07:4101/30/18
220459
They should have an option for choosing how the scroll wheel behaves, as it is very handy when playing in high resolution to have the wheel zoom in and out.
Feb 2, 2018, 00:0002/02/18
220459
I just tested the mouse wheel in full screen mode and it does nothing at all. I have been playing for over 2 years and would like the wheel fixed so it operates the same way in game as it does in this chat screen. 
Feb 2, 2018, 01:3102/02/18
03/27/16
1

Why do I have the impression of being teased ??? There is a real problem reported in detail and our partners continue to dump blame to others without fast action to solve, this is really shameful..... You have created this inconvenience with your developers, if now these people are not able to repair the damage they have done REPLACE IT AND SEND IT HOME.. If it is unable to earn a living with this job send him to sweep the floor definitely will not do more damage... this is a game to have fun and you pay in money so you ask at least not to make things unpleasant.... please report things as they were before the nefarious intervention of your developers without taking us for the ass with childish excuses ... thank you

Feb 3, 2018, 01:0602/03/18
12/21/15
3

please, PLEASE ... PLEASE ..... RESTORE THE FUNCTION OF THE MOUSE FOR THE SLIDE OF THE PAGES....THROUGH THE WHEEL ... THE ZOOMM DOES NOT NEED US FOR ANYTHING THAT MAKES IT UNABLE TO LIFE...ALL MY GROUP HAS THE SAME PROBLEM, AND IN THE OTHER LEAGUES SAME INCONVENIENT...RESTORE THE FUNCTION OF THE MOUSE WHEEL AS IN ORIGIN OR FOR SCROLL PAGES.....PLEASE...PLEASE....PLEASE.....THE GAME WITH YOUR UPDATE IS BECOME A SHIT

Feb 4, 2018, 10:5802/04/18
220459

Dear Lords, I ask you to be calm and do not write in capital letters only. This is a violation of the Forum rules

I have forwarded your feedback to the developers and they will look what can be done to solve the issue. I will inform you in this thread when I have any news. 
Feb 5, 2018, 08:0402/05/18
220459
Yeah... This definitely still needs to be fixed. Checked my castle on a friend's laptop today and, on a shortened screen view, it was utterly maddening for the scroll to zoom instead of moving up and down. We're talking only a handful of minutes spent dealing with the glitch and I was ready to toss the thing across the room... Course, that could be partly because I loathe laptops. XD
Feb 5, 2018, 11:4502/05/18
Feb 5, 2018, 12:07(edited)
220459

Lords, I have received an update from our developers regarding this case. 

To scroll the web page with the mouse scroll wheel, you need to hover the mouse pointer on a header of the web page or on its horizontal scrollbar. Thus you will be able to move the page Up and Down.

If you hover your mouse over the game screen (below the header), the scroll will be used to zoom in and zoom out your Castle. The scroll should work this way by default. This is not a bug. Also, the horizontal scrollbar should be removed if you play in the fullscreen mode or change your browser zoom. 
Feb 5, 2018, 18:3702/05/18
220459

Uh... By that explanation, the mouse function working "as intended" wouldn't provide any more ease of use than dragging the vertical bar up and down, which is the problem for those playing the game on a laptop or lower resolution in the first place. *raises an eyebrow*

Feb 14, 2018, 01:5102/14/18
04/30/16
6
I have the same issue but I also can't click on anything in my haven except in full screen get anything to open, or send. I have to be in full screen to be able to raid, open up the haven, the smugglers den, etc... nothing works in regular mode. and yes it's very irritating. I tried Edge, Comodo Dragon, Opera and Chrome. same issues.
Feb 18, 2018, 08:2202/18/18
220459

piratespy90 said:


I have the same issue but I also can't click on anything in my haven except in full screen get anything to open, or send. I have to be in full screen to be able to raid, open up the haven, the smugglers den, etc... nothing works in regular mode. and yes it's very irritating. I tried Edge, Comodo Dragon, Opera and Chrome. same issues.

Hello!

Please submit an individual topic with your question specified in it. Here is an instruction how to report bugs.