fi3reloaded said:

I hate to say this, what is the function of support when you sent the report and they just change the status to solved? Seriously I hate to say this but the support is really sucksss. I am not waiting for four month to just see status solved but not getting anything!!! It really make me angry, plarium is getting sucks.

Try to be online when the wheel of fortune timer runs out, and then manually click the icon
It might even help if you clear cache first

This should force it to refresh

Not guaranteed, but it worked for a couple of my league mates who had this problem

My problem is the ridiculous frequency of Gateway discounts - always 3 or 4 times every week

fi3reloaded said:

Snowgoon said:

fi3reloaded said:

I hate to say this, what is the function of support when you sent the report and they just change the status to solved? Seriously I hate to say this but the support is really sucksss. I am not waiting for four month to just see status solved but not getting anything!!! It really make me angry, plarium is getting sucks.

Try to be online when the wheel of fortune timer runs out, and then manually click the icon
It might even help if you clear cache first

This should force it to refresh

Not guaranteed, but it worked for a couple of my league mates who had this problem

My problem is the ridiculous frequency of Gateway discounts - always 3 or 4 times every week

I will try this on the weekend, I cant put my trust on support at all. They are the bunch of loser. And they always like to manipulating the fact.

Hello.

As I can see, the Support gave you the final reply and explained why you can receive the same Offer.

Let us know if Snowgoon advice works for you.

Hello.

As I can see, the Support gave you the final reply and explained why you can receive the same Offer.

Let us know if Snowgoon advice works for you.

fi3reloaded said:

Hello.

As I can see, the Support gave you the final reply and explained why you can receive the same Offer.

Let us know if Snowgoon advice works for you.

I tried it on weekend and now but the same type appear for my wheel of fortune, it is the same resources type whether resources production boost or resources discount only. I dont like these two only for my wheel of fortune that appear on the last 4 month. Why support cannot help to fix that? are they incapable to do that?

Hello.

If the Offer is changing then there is no issue and Wheel of Fortune is not stuck. 

It can be considered as stuck only if the Offer you get is absolutely the same. In your case, it's not. 

You just need to wait when for the Offer that will suit your needs.

fi3reloaded said:

Alina Phoenix said:

fi3reloaded said:

Hello.

As I can see, the Support gave you the final reply and explained why you can receive the same Offer.

Let us know if Snowgoon advice works for you.

I tried it on weekend and now but the same type appear for my wheel of fortune, it is the same resources type whether resources production boost or resources discount only. I dont like these two only for my wheel of fortune that appear on the last 4 month. Why support cannot help to fix that? are they incapable to do that?

Hello.

If the Offer is changing then there is no issue and Wheel of Fortune is not stuck. 

It can be considered as stuck only if the Offer you get is absolutely the same. In your case, it's not. 

You just need to wait when for the Offer that will suit your needs.

Hey Alina, let say I wait for another 4 month, this two type only repeatedly appear for my discount over and over again. You still consider it as not bug????? You not facing it, that is the case. Everyday I expect the different type of discount, but only resources type appearing, it is so frustrated. WHY PLARIUM NOT UNDERSTAND THIS ???????!!!!!!!!!!!  Saying it is not the bug. I got plenty of proof for that for the last of 4 month. I seriously dont want to face this again for another 4 month!!! and then what?? you ask to me send another ticket,  then support said to me "it is final answer, this is not consider bug",

Edited by CM. Please don't break Forum rules (point 1.2 b).

Hello.

I understand your feelings. 

Support checked your tickets and gave an explanation why it's not a bug.

Unfortunately, I can't change the Offers you get from my end. 

you wanted to say, 1 offer, i belive.  that's why the player can get absolutely the same  offer every day.

No answer??? Still no answer for 4 days? Where is Alina Phoenix??? Where is other community manager??? What will  happen to my wheel of fortune??? I just need to face it just like that every single day?? No solution??? What kind of service is this?  

Lord Fi3reloaded

i think u have been given the answer as i can read above

if you want to suggest other way of wheel of fortune, please post the suggestion on the proper thread

Alina Phoenix said:

fi3reloaded said:

Juglar del Viento said:

fi3reloaded said:

It has been 2 days since I sent the ticket, but  no answer given to my problem? How long do I need to wait?

Dear Lord

tell us if u received a confirmation e mail with the ticket number

if so maybe the support team is a bit occupied and u will be answered as soon as posible

Regards

Actually it is very hilarious cause when the issue still in fixing mode, the support easily told us to wait and be patient but when  the issue still  not be fixed, no answer given. 5 days already

Hello.

As I can see, Support updated your ticket. Please check it and reply them back.

fi3reloaded said:

Juglar del Viento said:

Lord Fi3reloaded

i think u have been given the answer as i can read above

if you want to suggest other way of wheel of fortune, please post the suggestion on the proper thread

regards

!

Dear Lord

i didnt say anything about your words..i said 'if you want to' but no problem at all. i cant help you in your wheel of fortune, unfortunately i cant access and see what is happening with yours. 

all i can do is say to you to once more send a ticket to support. if you are the one who does not change its wheel of fortune or get always the same offert then they have to investigate your personal issue and see what is happening to you.

at my side i get the offers as usual so i havent seen anything wrong.

sorry if i used my words in wrong way and it made you get more angry

fi3reloaded said:

It has been 2 days since I sent the ticket, but  no answer given to my problem? How long do I need to wait?

Dear Lord

tell us if u received a confirmation e mail with the ticket number

if so maybe the support team is a bit occupied and u will be answered as soon as posible

fi3reloaded said:

Alina Phoenix said:

Hello.

Has the Offer finally changed for you? :) 

not yet, still the same, I will send another ticket to support now 

Yes, please send another ticket to Support Team as this issue should have been fixed already.

So the Wheel of fortune is now just another tool, it is not a device of chance to get great discounts. They manipulate it to give the discount Plarium wants you to purchase. Who decides what segment gets the highest priority and what factors into the decision. It seems pretty obvious it isn't in the players interest noted above, I doubt it is based on his spending pattern if he considers resource useless he probably hasn't been buying them prior. So that leads me to believe that plarium has decided what they want us to buy and have created this wheel of misfortune if your buying choice doesn't line up to what plarium wants and you are stuck in a long cycle of repeated discounts that vary just enough for plarium to say it is working properly since it hasn't given an exact duplication. WELL DONE plarium, further break the trust with the players that there is a game to be played underneath this brainwashing technique, do you think if you repeat a discount long enough we will eventually buy something we do not want? 

fi3reloaded said:

Alina Phoenix said:

fi3reloaded said:

lucky for you, I already 4 month to get the same resources discount over and over again every single day. not sure when they will fix them. I want something different not only res that I can get.

Hello.

Devs reported that the issue should be fixed now and players should start getting different Offers.

Has the Offer changed for you?

Still the same, yesterday I got 50% discount resources and today also got resources discount but 30%

Please monitor for several days more whether you're still receiving this Offer but with different percentages. 

If yes, please contact our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Mandarth said:

Hello, My Wheel of Fortune has been the same for a week now. I have deleted my history and done whatever else I can do, but the wheel has been a 20% craftsman discount for 7 days straight.

Thanks

Me too, Mine has been the same thing for about 2 weeks now, I thought it would change at 21 hrs when I looked last evening, but no..another 21 hours of the same damn 60% off Castle skins!! Could you kindly get this fixed we are all tired of the same damn Wheel!!

Thanks

fi3reloaded said:

Alina Phoenix said:

fi3reloaded said:

lucky for you, I already 4 month to get the same resources discount over and over again every single day. not sure when they will fix them. I want something different not only res that I can get.

Hello.

Devs reported that the issue should be fixed now and players should start getting different Offers.

Has the Offer changed for you?

Still the same, yesterday I got 50% discount resources and today also got resources discount but 30%

Please monitor for several days more whether you're still receiving this Offer but with different percentages. 

If yes, please contact our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

fi3reloaded said:

lucky for you, I already 4 month to get the same resources discount over and over again every single day. not sure when they will fix them. I want something different not only res that I can get.

Hello.

Devs reported that the issue should be fixed now and players should start getting different Offers.

Has the Offer changed for you?

I am hoping my bug is fixed, I got something new today.