But when will it be resolved? April 30th? By now, we should already have some of the benefits that the pass gives... and we have nothing. 

LIke magic, I got another canned response from support, right after I posted here. It explains nothing, offers nothing and tells me to be patient while the items I purchased expire. I expect a free April battle pass, and 30 levellers, as compensation for the brutal performance of your support and as such, I have purchased April battle pass and levellers, AGAIN, to not waste any more time of the bonuses I already paid for. I now expect to be refunded not only for the first purchase, as you did not provide the products that I paid for AND a refund for the second purchase as compensation for my "inconvenience".

Thank you in advance. I will continue posting here as the process moves along, as well on your social sites. 

Hello Archon. Please check your email. A lot of players received an email that they will get a refund as soon as possible.🙂

Hello Archon. The fact you posted here is irrelevant to the email you got, as a lot of players receive it. Regarding what you spend to level up the 1-day battle pass, you should explain it to the Support.🙂

Hello Archon. The Support agents are workload, because they have a lot of tickets for the specific issue, as other Plarium games have had this Technical error. Please read your email again.🙂

...et toujours rien à ce jour. Je crois qu'il va falloir faire une croix sur le remboursement. Et sur le jeu!

It's April 9th ​​and still no refund. To think that all it took was activating the pass for those who had paid... 

Hello, Archons!

Due to the workload and the high number of requests, the refund process may take a little longer than usual. Please rest assured that our support team will reply as soon as possible. Thanks for being so patient!

Have a great game! 🙏🏻

I received an email finally on April 5th, informing me that I would get a refund, but have seen nothing. I bought my April Battle Pass on April 6, losing 20% of its value due to Plarium screw up, and getting no compensation, and then magically, hours later, got an email informing that Plarium was "giving" me 30 Levellers, which I had already paid for twice!!!!!!! Plarium has not refunded the March 31 Battle Pass, has not given me any compensation, and has made me pay for everything twice to get it. I do have an extra 30 levellers, so in that case I do have what I paid for, although I had to wait and ask repeatedly to get it. Compensation for this colossal mess should be a refund not only of the March 31 Battle Pass, but the April Battle Pass as a recognition of how poorly this was handled. 

Yes, but what is fast...? To take the money, it's done in a second, but to give it back... 

Still no update on compensation , still no refund for a mess that happened 10 days ago. Unacceptable performance.