Why is the game so unstable? What happens when you loose stuff because of it?

Tonaya said:
hmmm,when i report'd some Tonaya's issues,you were there on support ^^

Tonaya
I review only forum-related issues. All technical issues are for Support Team.

this is more accurate:I review only forum-related with Tonaya issues. All technical issues are for Support Team.

Tonaya the issue

Alyona KolomiitsevaCommunity Manager

Mar 1, 2017, 10:3903/01/17

09/17/15

8269

I check reports from all players, not only Tonaya :) As I know more about all forum violations than Support.

Deleted

May 19, 2017, 13:5305/19/17

221128

My game was unstable and I sent a raid instead of a defense, I would like to get my units back

Deleted

May 19, 2017, 18:0405/19/17

221128

you need to raise a ticket with the support team if you feel you have had a technical issue

NE knigochey

May 19, 2017, 22:4705/19/17

03/19/15

148

My experience: trying to restore any losses with the plaroum staff is loss of time. They will demand screnshots from you to "Prove" (as if you can predict the "incident" and make shots right before and afte)r. But even when you have screenshots, you realize Plarium would prefer scores of hours of "negotiations" and refusal at the end to simply doing what any decent customer service does. They do not "spoil" you here, they so not want to make you happy - they want you to spend money.

Alyona KolomiitsevaCommunity Manager

May 22, 2017, 09:1505/22/17

09/17/15

8269

knigochey said:

My experience: trying to restore any losses with the plaroum staff is loss of time. They will demand screnshots from you to "Prove" (as if you can predict the "incident" and make shots right before and afte)r. But even when you have screenshots, you realize Plarium would prefer scores of hours of "negotiations" and refusal at the end to simply doing what any decent customer service does. They do not "spoil" you here, they so not want to make you happy - they want you to spend money.

Unfortunately, we can't restore losses that weren't proven.

Drogon298

May 22, 2019, 23:5005/22/19

May 22, 2019, 23:57(edited)

05/05/19

This company does not give a shit about you or your problems. I've spent roughly $500 and am missing the 5* purple life steal boots you're given in the beginning of the game as well as a defense set for completing a mission/goal. I've submitted SEVEN tickets. Not ONE has been responded to. Several have been closed by THEM with ZERO response. This is by far the worst mobile company I've ever came across and I'm currently in the process of filing a lawsuit against them for theft and false advertisement. There is such a thing as fraud and theft of digital goods and they will be held accountable. I should clarify that the items that were lost were due to being disconnected when they were having their server issues from the update while moving the boots from 1 champion to another and the other defense set that was a reward was never added to my inventory.

1 2

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All technical issues are for Support Team.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003ETonaya the issue\u00A0\u003Cimg src=\u0022https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/smiles/dancing.png\u0022 class=\u0022smiles postImage\u0022\u003E\u003C/p\u003E","userRegistered":"1408658924077","userCommentsCount":"1025","userName":"Tonaya","createdDate":"1488313208873","editedDate":"0","id":"274585","entityId":"34809","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/4997098.jpeg?v=1559419048"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"274585","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/698671/","commentUrl":"/en/comment/Topic_274780/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"I check reports from all players, not only Tonaya :) As I know more about all forum violations than Support.","userRegistered":"1442491428007","userCommentsCount":"8269","userName":"Alyona Kolomiitseva","createdDate":"1488364796670","editedDate":"0","id":"274780","entityId":"34809","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"274780","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_312758/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EMy game was unstable and I sent a raid instead of a defense, I would like to get my units back\u003C/p\u003E\u003Cp\u003E\u003Cdiv\u003E\u003Cbr\u003E\u003C/div\u003E\u003C/p\u003E","userRegistered":"","userCommentsCount":"221128","userName":"Deleted","createdDate":"1495201984047","editedDate":"0","id":"312758","entityId":"34809","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"312758","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_312852/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"you need to raise a ticket with the support team if you feel you have had a technical issue\u00A0","userRegistered":"","userCommentsCount":"221128","userName":"Deleted","createdDate":"1495217057560","editedDate":"0","id":"312852","entityId":"34809","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"312852","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/212582/","commentUrl":"/en/comment/Topic_312932/"},"strings":{"userRole":"","userId":"212582","contentDraftJs":"","contentHtml":"My experience: trying to restore any losses with the plaroum staff is loss of time. They will demand screnshots from you to \u0022Prove\u0022 (as if you can predict the \u0022incident\u0022 and make shots right before and afte)r. But even when you have screenshots, you realize Plarium would prefer scores of hours of \u0022negotiations\u0022 and refusal at the end to simply doing what any decent customer service does. They do not \u0022spoil\u0022 you here, they so not want to make you happy - they want you to spend money.","userRegistered":"1426742004983","userCommentsCount":"148","userName":"NE knigochey","createdDate":"1495234041890","editedDate":"0","id":"312932","entityId":"34809","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"312932","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/698671/","commentUrl":"/en/comment/Topic_315602/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"\u003Cdiv class=\u0022user-name\u0022\u003Eknigochey said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003EMy experience: trying to restore any losses with the plaroum staff is loss of time. They will demand screnshots from you to \u0022Prove\u0022 (as if you can predict the \u0022incident\u0022 and make shots right before and afte)r. But even when you have screenshots, you realize Plarium would prefer scores of hours of \u0022negotiations\u0022 and refusal at the end to simply doing what any decent customer service does. They do not \u0022spoil\u0022 you here, they so not want to make you happy - they want you to spend money.\u003C/blockquote\u003EUnfortunately, we can\u0027t restore losses that weren\u0027t proven.\u00A0","userRegistered":"1442491428007","userCommentsCount":"8269","userName":"Alyona Kolomiitseva","createdDate":"1495444527960","editedDate":"0","id":"315602","entityId":"34809","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"315602","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8351921/","commentUrl":"/en/comment/Topic_610560/"},"strings":{"userRole":"","userId":"8351921","contentDraftJs":"","contentHtml":"This company does not give a shit about you or your problems. I\u0027ve spent roughly $500 and am missing the 5* purple life steal boots you\u0027re given in the beginning of the game as well as a defense set for completing a mission/goal. I\u0027ve submitted SEVEN tickets. Not ONE has been responded to. Several have been closed by THEM with ZERO response. This is by far the worst mobile company I\u0027ve ever came across and I\u0027m currently in the process of filing a lawsuit against them for theft and false advertisement. There is such a thing as fraud and theft of digital goods and they will be held accountable.\u00A0 I should clarify that the items that were lost were due to being disconnected when they were having their server issues from the update while moving the boots from 1 champion to another and the other defense set that was a reward was never added to my inventory.\u00A0","userRegistered":"1557082034100","userCommentsCount":"1","userName":"Drogon298","createdDate":"1558569048893","editedDate":"1558569439240","id":"610560","entityId":"34809","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1500.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"610560","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [\u002B0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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