Alyona, I feel for you: after all, you are advocating the behavior you cannot approve as a rational decent person.
1. About 2 years ago, another nice lady told me almost the same. Well, she said it was a bug. And said probably it takes 1-2 moths and suggested that I clear the charts, before starting the scouting, which I do. Irrespective, Plarium is causing the losses - it is supposed to give compensations, not to mention, those compensations are to material, so that would not cost Plarium. But no, Plarium prefers moths-long arguments.
2. Again, you sound like an attorney, defending a cheating bank: don't worry, you money is treated fairly. "After a certain point" we will pay you, but what is certain point you will never know. Do you realize that gambling is not what Plarium has a licence for? Any "secret rule" is illegal, not to mention the repeated one-sided re-writing of the programs. And please, I already told you that I know (by comparison to another city) for sure there is a system of oppression specifically against knigochey city. My losses almost double the "previous PPs" - and yet there is no reward. And sure I do not expect to get "at each operation". If that disaster doesn't stop - I will have to go class action attorney.
1) When it was first reported by Support or CMs, it was indicated as a bug, but our devs gave the clarification and explained why it's not a bug. As for the compensations. if you had any in-game losses because of a bug or any issue on our end, you can contact our Support Team and ask for a compensation. However, please remember that according to our Reimbursement policy potential gain cannot be compensated as it's not reviewed as a loss.
2) Players are not obliged to play PPs. It's just one of the in-game activities available for you.