i got a pole and its more accurte...Just imagine that plarium can not search for every player who has had or has not had this problem. The only way to find out is to make a poll ... and if everyone knows that there is a compensation gift, everyone will have had this problem oddly. Unhappy for the real ones.
As Dimitri says, contact the help desk if you have suffered losses during this time.
i provided you the number of my tickets could you check them ?Passed another day an not an answer ...on the lag thing ...and that on the previous harvest ... it's imposible with an little over 75 k zuchini i had ...to not crack the top 100 overall like you guys said ..Skulder said:You would need to contact Support. Though a ticket would not be closed without a response unless it was a duplicate.Dimitry you still didn't answered me what to do in regard the last finished harvest tournament and from support also didn't get an answer to my ticket and passed another day ??
May my message been deleted but those ones they have to read it, seems they did as I can see from them answers... people dont play on the lag time do not been involved on this topic... Silence is gold sometimes...
Skalder I lost another one boat trick due to heavy snow and black out in my province, but 1st position do not been lost yet. Seems another one question it ll be on?
What happens if two players they have the same ammount of resources on raid rankings at the end of the week?
For example:Two players finish with the same ammount of resources on the weekly raid ranking on the top 1.
A) Both get 5000 drhs.
B) They share 4500 drhs each.
C) If no one of A or B happens, what happens and how been decided to whom be the 1st and who the 2nd?
Matters of compensation cannot be decided on the forums. If you believe that your losses were caused by technical issues, you will need to contact our Support with details of the case. When possible, provide screenshots: https://plariumsupport.zendesk.com/hc/en-us/requests/new
Listen, I don't control what the developers and the help desk do. I did not suffer the problems because I did not fully play the game last weekend. Now I speak as a player, I do not see why only a part of the players would be affected. If the developers are working to solve these problems, it's because it comes from their home. So general problem.
There is no compensation because players like me who have not seen these problems do not have to be rewarded for something they have not done. That's why you have to ask. I know it's annoying but I do not make the rules.
The reaction time of the support center is longer or shorter because there is a lot of demand. And I understand that you do not want to contact them if it's to receive a word of excuse.
Now I do not know what to say to you, there have been problems, many have been affected and it is normal that you want compensation for your patience and your losses for some. But it's not me, nor anybody representing plarium on the forum who make the rules.
Dorieas said:
Bill Almorra said:
This will probably make you laugh, but I did not have a problem during this period. It would not be normal if I was compensated for something I did not get.
I dont want to moan but I m in danger to lost the 1st position on raid rankings because 3 times I couldnt sent my boat trick.... Thats 150 k res I lost and may I lost the 5k drhs weekly bonus from this reason... I complete understand the players for them own reason want a compensation... I do not sent a ticket (as I think is waste of time) and for a second reason may this weekend the raid ranking competition is more excited as it ll be more fair for my opponents...
But you as a Moderator if you have to laugh or to stay in silence, I supposed the silence is a gold in this occasion...
let me guess......hbg fed???
Bill Almorra said:
Your opponents can not have an advantage because of this malfunction. Otherwise it would mean that the problem comes from you. Except this is not the case, so everyone was in the same situation as you.
Compensation for everyone is not possible, plarium can not distribute rewards to players who have not been present during these problems.
Something doesn't add Bill earlier you write here you aren't affected , also Dimitry wrote that weren't all of us affected ..now everyone it's in the same situation ?? And why plarium didn't compensate those wich lose troups ,resources , items ?? My ticket on this problem didn't change from my last post here ,two days ago for example and nobody give me an answer
p.s. Dorieas the guy wich it's an second place now also lost three raids because of the same thing so if u feel better you should be at the same place
Hello!
As Dimitri said before, if you have suffered losses due to technical issues, you can contact our Support and will carefully investigate each request case by case.
Also, we've refreshed our servers yesterday. And now there should be no lag issues in the game.
Bill Almorra said:
This will probably make you laugh, but I did not have a problem during this period. It would not be normal if I was compensated for something I did not get.
I dont want to moan but I m in danger to lost the 1st position on raid rankings because 3 times I couldnt sent my boat trick.... Thats 150 k res I lost and may I lost the 5k drhs weekly bonus from this reason... I complete understand the players for them own reason want a compensation... I do not sent a ticket (as I think is waste of time) and for a second reason may this weekend the raid ranking competition is more excited as it ll be more fair for my opponents...
But you as a Moderator if you have to laugh or to stay in silence, I supposed the silence is a gold in this occasion...Dimitri Molchanov said:
As a reminder, if you have suffered losses due to technical issues, you can contact our Support and they will look into your case. Also keep in mind that our devs are working on porting the game to a better engine already, as explained in the Beta Testers thread
You are sure that will do ? Till now i get only thing that we are sorry for youre bad experience (260828 ) , like i got also some months ago when i couldn't log in 4 days in game
p.s. to who contact if i know i was 12 in ranking overall in an tournament one hour before to finish and you guys still saying i wasn't in any top to get rewards for the overall placement ? My ticket get closed (249504) ..even if it was impossible that somebody exceed me , to left me out of the top 100 ...not to say top 20 with only one hours left to finish the tournament ,
The reason you do not receive compensation as on Vikings is because Vikings is not developed by the same studio and is in no way related to games such as Sparta or Soldiers.
mitko said:
Bill Almorra said:
once i had a problem,, and technical support fixed it .... after 3 weeks....Just imagine that plarium can not search for every player who has had or has not had this problem. The only way to find out is to make a poll ... and if everyone knows that there is a compensation gift, everyone will have had this problem oddly. Unhappy for the real ones.
As Dimitri says, contact the help desk if you have suffered losses during this time.
The support center receives hundreds (if not thousands) of tickets each day.
If you look at the bottom of the forum you see the number of registered that is 1,784,137 registered users, so even more at stake. Sometimes you get a quick response (it happened to me in less than 24 hours), but sometimes it can take longer.
Bill and Dimitri
The game right now for the "MAJORITY" of the players (if you want me to put it that way) is unplayble.. Lag spikes are off the charts again, I have to press 10 times to break an item in the general in order to do so and I don't need to mention the risk that some players take to raid or do other things that involve their army during this huge delay. (also, I have cleared my cache, have great internet speed, using latest update on flash and chrome, and my pc is top of the art)
I think since Plarium is giving a form of compensation in other games then I don't understand why they don't give the same form of compensation here when the problem resides on the company.
Also the compensation should be given to all players no matter if they experienced lag or not Bill. Come on man I'm sure you played other browser games as well you know how this works.
Let's not hide behind our finger here please guys, do not underestimate our intelligence nor our gaming experience in these kinds of situations.
once i had a problem,, and technical support fixed it .... after 3 weeks....Just imagine that plarium can not search for every player who has had or has not had this problem. The only way to find out is to make a poll ... and if everyone knows that there is a compensation gift, everyone will have had this problem oddly. Unhappy for the real ones.
As Dimitri says, contact the help desk if you have suffered losses during this time.
Just imagine that plarium can not search for every player who has had or has not had this problem. The only way to find out is to make a poll ... and if everyone knows that there is a compensation gift, everyone will have had this problem oddly. Unhappy for the real ones.
As Dimitri says, contact the help desk if you have suffered losses during this time.
Bill Almorra said:
This will probably make you laugh, but I did not have a problem during this period. It would not be normal if I was compensated for something I did not get.
In Plarium's "Vikings" game everyone was/are(?) getting small gift for every maintenance, no matter how short, I was often signing in and getting gift for sleeping through 15 minutes maintenance, which happed a lot in "Vikings" when "browser version" of that game was released.
I realise these two days of Sparta being laggy maybe was not planned by Plarium and MAYBE it was not their fault, but it does not change the fact that many players lost drachmas, units and resources because of lags. It's is really offensive that game managment didn't thought about any compensation gift.
