thank you Dimitri

But we hear of this happening a lot.

People that suddenly were not able to access their accounts.  They all claim that they were not able to get help from support. That tickets take days and days to respond to.

And i dont like what i see about people with credit cards entered into their account - so that someone that gains control of the account can use them at will.

When you refuse to give them access to their account - they ask you to delete the account. For their own protection.

From what i see - you will not even do this simple service for the victims.

I know 3 now that had to cancel their credit cards and request new ones because of this game.

Do you honestly think that this is good business?

I fear loosing control of this account - i have invested a lot of time and money into it.

and i know that support will not assist me - or will take 2 or 3 days to message my ticket back.

only to wish for more information that will take another 3 days to respond to.

that is a lot of time for a hacker to run havoc with my account (if it is indeed a hacker and not your company messing things up)

it would also be interesting to know if your company is taking legal action against the new user of a hacked account. for example on the basis of the used ip-address. or is that a matter of the user and if so, what support do they get from you?

if a player always logs in from the same ip range, knows his user id and knows and have access to the email address with which the account was created, that should be sufficient as an identification completely. At the moment it looks like only players who have made in-game purchases have a chance of recovery at all. sounds very illogical.