Any SENSIBLE COMPANY don't make their employees work under war. and would have located their servers and activities and workers in other countries during this time ... for their safety of their lives and also for the safety of our info and game information. its called responsability

so katia, the result as always is that us players suffer plarium errors, as i commented before to you in other conversation...

why Plarium is not dealing these departments in other countries during this war? this is not a matter of 3 days

An example of how the fight to get back what it was stolen from us began... i explain its in the warrior pass and now I have to say the day? support has access to the log of my account and can check it (all games have that, and support has access so they can deal problems), you have supposedly explain to them that there was a problem, isn't it?  it should not be news to them to play the ignorant.... but to scam us of an item that the rest got... now I have to lose hours and hours back and forward...

Oleksandra (Plarium Support Center | PC Games)

Mar 2, 2022, 15:31 GMT+2

Hi,
Thank you for contacting us.

Could you please specify the date when you received the coffer? Was it a Chest with a Divine Hero Item? More details about the issue will help us to understand it better.

Looking forward to your response.

Kinds regards,

Oleksandra
Player Support Team 

and then you wonder why we are tired of support

i don't understand why this is such a hard problem to fix. you do realize that you are selling air right? inanimate objects. if there was a glitch with the keys then just give everyone 1 key. it won't cost you a thing and the goodwill may go a long way. why do you want to fight tooth and nail over the smallest things? it's a waste of time, yours and ours.

I didn't have a problem with the key and he had every interest in giving it to me without me asking for it, but for the others it doesn't make sense because some players don't pay attention and they think he can have a chest without the key here are the plarium tricks to steal players. with the problem in ukraine they already take too long to respond. it could take several days or more than a week. and as they used to do they respond to some faster than others and I know what I'm talking about because the smallest players are neglected and it's not normal. Besides, I still haven't received the drachms he gives me every month.

he knows when and where and how. they all have the story of what you do or don't do on your account. they could tell you how many troops you lost 1 years ago or the number of drachms you spent this month and in what kind of thing you used them in short he knows them all. they make you waste your time so that you let go so that he doesn't give you what he owes you

still no answer in support or here... (at least I don't have to read real players making excuses for UNBALANCING ways of plarium)

not all players get treated the same.

Your request [3892883] has been updated. Feel free to reply to this email with any questions you have.

 

Mykola (Plarium Support Center | PC Games)

Mar 4, 2022, 21:22 GMT+2

Hello,

For us to check the issue, please provide us with the date you claimed the reward with a Divine Coffer.
By default, it comes with a Master Key.

This information is crucial for us to conduct the investigation.

We hope for your kind co-operation.

Mykola
Player Support Team 

THEY HAVE THE LOG, they can see, they lie to us, they can see in my account I have coffer and no key, are they being racist to me on purpose? moderators everytime you asks for support is a nightmare foremost players with back and forward messages delaying hoping we get tired and do nothing

see why writing support is weeks and weeks of messages with no answer, do you remember what moment exactly you did? most of us, we don't, but the log they can access says it

and here we are .... still no answer and no key

Regarding the Divine items which work as a set, do the calculations for 20 agema per day for 350  days, and you will find if it was worthed the drachmas or not. This Warrior's pass event has been designed to give the opportunity to all of the players to get the divine talisman with their regular playing. Yes, it wasn't so easy to get if no 25k drachmas, but if the player had them, it was an opportunity. Maybe those divine items will be in the coalition's coffers as it is with the legendary equipment, but no one knows when it will be. Mods have insisted to be able to get a divine item that it doesn't need to kill half of our offences to get a divine item, and the devs gave to the players  the Warriors' pass event. Keep in mind, that the divine items give  individual boosts when they are upgraded above the 5th level, city def bonus, and players saying that they got a % training speed, but use the upgrades wisely.  Maybe the Talisman need more upgrades to give its boosts. Of course, every player has a personal point of view, and no one is in the shoes of the other player. We share only our personal point of view. 

I see want you mean. Let me assure you that I forwarded your information to the game team. Thank you for your feedback! 

I see want you mean. Let me assure you that I forwarded your information to the game team. Thank you for your feedback! 

hello

i noticed that in warrior pass respond to development help req not working properly ....

i had 1 coal req few mins ago and was at :

 
https://gyazo.com/fca05177a2e1b734a96a8b0009566158 

https://gyazo.com/e49c30a05bb6599ceea65b2e772d5417

after my click stats remain the same and this is not 1st time today , so does respond counts on all help requests general items , agreements , buildings or not ???

sometimes after refreshing game it works but not for long 

i forgot to say that req above in scrnshot was for general item ...

ok got it no need to waste your time to answer me , general items does not count in that ... i hope i will not need to waste my time for writing to support for key , as they work exactly the same as my mobile and tv service provider support just talking 2 much and not solving problems 

ENJOY 

You are right, just development request counts.

Did you ask for the key?

Greetings Archon! Do you need any help? What can I do for you?