And you think twice per week is good enough for a community manager? even if we really only see answers of you, once per week, except this exception?)

your suggestions are basically, if you don't like ti dont play it, is that the expected reaction from a community manager?

i heard that last sentence from many cm that after never listened and care to belive it...

if you want peoples trust, do something about it

would you be so kind to describe the process of gathering info and how do you deal that info, where do you apply? who do you pass? what kind of info you consider is good enough to eb gatherer? would love to know more about the process of gathering info that you have been assigned and the steps you have to take.

Thank you for your thoughts. I'm sorry to hear that you have such an opinion. 

Boris Shevchenko said:

Hello! Let me clarify some points.

Yes, like in every complicated tech system, there can be some flaws in the game. However, we have a whole team of developers which monitor game performance constantly. So, in case any critical bug occurs they start working to fix it immediately. That's why moderators, support agents, and I check this forum and if we face bug reports and can reproduce them we forward the information about such bugs to our devs. 

I hope this information will be useful. 

" there can be some flaws in the game."

There is flaws in the game

" That's why moderators, support agents"

moderators dont have ( or dont want to share ) technical infos ( have been seens so many times)

why is it so HARD to accept and reconize ( that matters for players )  FAILURE and in some cases moderator incompetancy ?

why it has always to be the players / users fault and force them to speak louder to be heard --> meaning to be banned ?