Boris Shevchenko said:

Hello, Archon! Thank you for bringing this situation to my attention. 

I've contacted our devs on this matter and they answered that the simple reinstalling of the application will solve this issue. So, try to reinstall your Plarium Game App. 

Have a good one!

boris, would you be so kind of asking devs what usage of cpu and memory is the standard for this app? 5%, 10%  20%, 40% 60% ....? if would be of great help.

Boris Shevchenko said:

Hello, Archon! Thank you for bringing this situation to my attention. 

I've contacted our devs on this matter and they answered that the simple reinstalling of the application will solve this issue. So, try to reinstall your Plarium Game App. 

Have a good one!

boris, would you be so kind of asking devs what usage of cpu and memory is the standard for this app? 5%, 10%  20%, 40% 60% ....? if would be of great help.

thanks in davance

so are you saying that we all have shitty computers that will explain that we all have high percentage? 

so plarium using too much is not the possible reason? again is players fault?

And you move it to discussion from bugs?

Here is a video sample of a frozen situation .... Video size 90 MB

https://drive.google.com/open?id=1_tCO4oPR8RPIe9qH5-2HaABFge462ijx

Plarium Support comment welcomed

15 min of guardians  upgrade and need to  log out / in ...    32 Ram   Nvidia 1600  6 gb,   LOL

Wait next plariun  " upgrades "..and order a NASA COMPUTER to be able to play

Hello! Let me clarify some points.

Yes, like in every complicated tech system, there can be some flaws in the game. However, we have a whole team of developers which monitor game performance constantly. So, in case any critical bug occurs they start working to fix it immediately. That's why moderators, support agents, and I check this forum and if we face bug reports and can reproduce them we forward the information about such bugs to our devs. 

I disagree with the opinion in regards with the moderators.

I have been constantly bringing to the attention of Cm or reporting any Bug that I was made aware of and also I encounter myself during the game.

I have been constantly as a moderator trying my best to forward any issues and to help any player who has encountered issues.

I also pointed out in numerous times the importance of active players who are on Forum and praise their attention to detail and how important it is to the game itself for the help in the development of the game.

As a moderator I always explain the reason I delete the post and always ask the player to rephrase their post as my intention is not to discourage but to keep to the rules of the Forum.

I have been messaging and explaining and also do a follow up of any issues I was aware or presented with on Forum.

The moderators are active players who play this game for years and have a wide variety of experience on many platforms and many similar games and which offers their free time and support to all players with the intention of helping everyone enjoying the game, help reporting any arising issues, point out on unresolved or ongoing issues.

What everyone needs to understand is that before anything else we are players as everyone else and our duty is not to judge but to help.

Our work may not be fully exposed here but we do spend plenty of time doing work behind scene.

Thank you for appreciating our time and effort.

RED said:

As a moderator I always explain the reason I delete the post and always ask the player to rephrase their post as my intention is not to discourage but to keep to the rules of the Forum.

I have been messaging and explaining and also do a follow up of any issues I was aware or presented with on Forum.

red, that is the funniest thing you have wrote in forum, now say that you apologise when you threat to ban people for no reason and also when you deleted the post from that person that did not break any rules (and I know for a fact never wrote that person informing, even when she was in skype and you could have done it) lol

to resume because red as usual changed the subject.... its not about moderators,  it is a problem in the app and a player identifies the problem and support is nowhere

when a bug arises..... steps....

1- there is a problem

2. we bring to forum

3. technical supper, blames us, our computers, our internet, our families, our weather.... ops sorry i mean always puts a nice link to a old and empty of meaning post where its says basic things we all know and do before coming here, but its better to blame the users and even tell them they don't know the game instead of checking that there is a problem... 

4. players here identify the problem and tell technical support (that once she put the link, ignores every single post of bugs... and they don't clase them anymore after i complained about it, now she just ignores them and there are bugs there open from months and months ago not sorted...)

4. users/players we get tired and angry for this attitude and if we complain we get ban 

Thank you for your thoughts. I'm sorry to hear that you have such an opinion. 

boris, that is not an opinion, that are facts!

we discuss if you want, about you not dealing issues as soon as possible, just ignoring them  when you answer me back in a week?

hijadelafortuna T.I.A. said:

boris, that is not an opinion, that are facts!

we discuss if you want, about you not dealing issues as soon as possible, just ignoring them  when you answer me back in a week?

because you say constantly gathering feedback and my experience is that we are being completely ignored when we post anything serious, let me know in a week, where do you gather CONSTANTLY  that info, maybe i put it in wrong place.... like here in forum or vip service... maybe there is other place where there is constant gathering

Let me describe this process in details.

I check this forum at least twice a week and notice all the suggestions that players create. Sure, it's possible that I don't reply to some of the comments but you can be sure that even if I miss something, moderators always can bring my attention to this and I'll put it in my weekly report to devs anyway.

I do hope for our future collaboration and I'm grateful for your help. It's really great when such an active player as you share thoughts about the game with us. 

And you think twice per week is good enough for a community manager? even if we really only see answers of you, once per week, except this exception?)

your suggestions are basically, if you don't like ti dont play it, is that the expected reaction from a community manager?

i heard that last sentence from many cm that after never listened and care to belive it...

if you want peoples trust, do something about it

would you be so kind to describe the process of gathering info and how do you deal that info, where do you apply? who do you pass? what kind of info you consider is good enough to eb gatherer? would love to know more about the process of gathering info that you have been assigned and the steps you have to take.

but do you play? do the same actions of normal players?

because real players  that are active, have diferente numbers and with far better pc 

I didn't say that :) 

Please, reread my answer. Here is a screenshot from my working PC >>> https://www.screencast.com/t/AgSggxOMT

It has Intel(R) Core (TM) i3-4150 CPU @ 3.50 GHz

I hope this information will be useful.

Hello, Archon! Thank you for bringing this situation to my attention. 

I've contacted our devs on this matter and they answered that the simple reinstalling of the application will solve this issue. So, try to reinstall your Plarium Game App. 

It appears the App has a "memory leak"... The memory usage has increased steadily over the last hour starting around 700 MB when I booted the App - now up to 3.17 GB.  Eventually will run out of memory and crash.

This would explain the frequent freezes and need to restart the App regularly.  Being a programmer myself I know this can happen when you write sloppy code.  This is 100% on Plarium developers.

https://gyazo.com/d97c527a862bdb1074e40bfac44363bd