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Comments
Sep 6, 2018, 20:0409/06/18
09/20/15
11
Turning it thevother way doesn’t help any at all it still interfers with playing the game. This occurred the day the Plarium App Download button was used. It is sad you all can not fix this as I cannot playband I am not the only one. Please fix this Asap or I will be no longer playing, not that you care, just saying I can not play it on my iPad at all and not always possible to play on PC
Aug 19, 2018, 13:3108/19/18
Aug 19, 2018, 13:51(edited)
231746

I tested the browser with 2 different devices, an iOS and an Android. The Plarium Play banner didn't bother with the Android and it seems that only the iOS are affected. 

If an Android user can confirm…


To get the most out of all the features of SP with Puffin, on iOS, you need to orient your device vertically. Only the upper interface will be unreachable. This is the only solution I can offer at the moment, waiting until the problem no longer exists.

Sorry for the inconvenience.

Aug 18, 2018, 09:4408/18/18
231746

Archon, 

 

Do you want to say that Plarium Play "advertising" banner prevents you from interacting with your city ?

Aug 18, 2018, 04:0608/18/18
09/20/15
11

I too have same problem except I have been using Puffin to play on iPad for months now until that Plarium Play App appeared and won’t let me get anywhere once I log in as the damn download button is in the way. 

I am not a happy camper conserving the amount of money I have spent on this game. Dis it or I will be one of many saying bye bye now

Lady Chill AOC
Sep 8, 2017, 17:5709/08/17
09/29/16
4
It started working on my iPhone.  is everyone else having success, too?  thanks to whoever fixed the problem!
Sep 6, 2017, 22:0709/06/17
09/29/16
4
Thanks Alyona.  Just speaking for myself but i know that you don't tehnically support mobile.  That being said, something changed recently and if Puffin has been using the same flash version for years and there hasnt been an app update that coincides with our issues then there is a good chance it was something that changed on Plarium's end.  Not asking to dedicate massive dev resources or make any promises per se, just asking if someone could look into it and if it's a simple fix, please help us all out.
Sep 6, 2017, 09:5809/06/17
231746

Guys, according to the info I have, Puffin has a 5-year old Flash version (11.1). A few days ago players started having some issues with this Flash player and can no longer play our games on Puffin.

First off, please be aware that we never guaranteed the stable work of the app in Mobile browsers, since they have an old Flash version. We always recommend our players using PC browsers with the latest Flash Player version on them.

We will ask our devs if they have any idea why it could happen, but please, don't expect us to fix the issue, since we have never supported Mobile browsers and we can't affect any issues that occur while you're using them. We recommend our players to use PC browsers with the most recent Flash Player updates.
Sep 6, 2017, 03:1709/06/17
Sep 6, 2017, 03:22(edited)
231746
I have spent many, many hours trying to resolve this problem. I have invested a lot of time and money toget to the level I was at. Is all that now wasted because nobody seems to be taking an notice. It is either a Puffin fault or a plarium fault.The least you could do is try and help, and show us youare trying to help. All the other brwsers are blaming plarium. I don't have a windows pc so have no alternate way of playing. i know I didn't spend a lot,but it all adds up during my playing lifetime. A little customer care wouldn't go amiss. My only alternativeis giveup. That would be trajic.I have just madea smallpyment, but as I am not going toget any beneit fromit I think a refund would be a nice gesture.
Sep 4, 2017, 10:0309/04/17
09/17/15
219

Alyona Kolomiitseva said:


Guys, we cannot guarantee the stable work of the app in Puffin. Our game is not optimized for Moblie browsers. So if you have any difficulties with Puffin, try entering the game from your PC.

i dont do that a lot.

i will stop playing if i cant find a mobile browser compatible anymore.

cant run around carrying my pc all the time and a very bigg part off the players will feel/do the same..

it has always worked so least you guys can do for all of us is atleast check if you can do something about it.
Sep 2, 2017, 17:5509/02/17
09/17/15
219
drah you play facebook server right ? this issieu concers the regular plarium . com servers 
Sep 2, 2017, 17:2009/02/17
09/29/16
4
Still not working for me after deleting/reinstalling app, rebooting phone.  What type of device are you using, Drag-Theseus?
Sep 2, 2017, 01:2509/02/17
231746
Well you have lost me and probably many others who have been playing the game on puffin browser. No other browsers worked, I assure you I have tried them all. The time and money I have invested in this game is all for nothing. Words cannot describe how I feel about this issue. I am defeated by your lack of response and helpfrom plarium.
Sep 1, 2017, 09:1609/01/17
09/17/15
219

Alyona Kolomiitseva said:


VodkaRedBull said:


hey alyona it is the browser we all use to connect from phone that no longer loads... 

ther is no way to use other browser...
Our game is not optimized for Mobile browsers, so we can't guarantee the stable work of the app in that case.

well it is all mobile browser they always worked .. im sure you guys can find a fixx 

if not you will lose many players over this i can assure you