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Sep 6, 2017, 22:0709/06/17
09/29/16
4
Thanks Alyona.  Just speaking for myself but i know that you don't tehnically support mobile.  That being said, something changed recently and if Puffin has been using the same flash version for years and there hasnt been an app update that coincides with our issues then there is a good chance it was something that changed on Plarium's end.  Not asking to dedicate massive dev resources or make any promises per se, just asking if someone could look into it and if it's a simple fix, please help us all out.
Alyona KolomiitsevaCommunity Manager
Sep 7, 2017, 09:2109/07/17
09/17/15
8273
RevLaird said:

Thanks Alyona.  Just speaking for myself but i know that you don't tehnically support mobile.  That being said, something changed recently and if Puffin has been using the same flash version for years and there hasnt been an app update that coincides with our issues then there is a good chance it was something that changed on Plarium's end.  Not asking to dedicate massive dev resources or make any promises per se, just asking if someone could look into it and if it's a simple fix, please help us all out.
We've passed the info to devs, so if I get any info from them, I'll let you know. But I think it's more likely that Puffin did an update, because we didn't have any updates last week, when Puffin stopped working. We only had an update 2 days ago.
Sep 8, 2017, 17:5709/08/17
09/29/16
4
It started working on my iPhone.  is everyone else having success, too?  thanks to whoever fixed the problem!
Sep 9, 2017, 07:0809/09/17
09/17/15
219
yes it works again :) 
Aug 18, 2018, 04:0608/18/18
09/20/15
11

I too have same problem except I have been using Puffin to play on iPad for months now until that Plarium Play App appeared and won’t let me get anywhere once I log in as the damn download button is in the way. 

I am not a happy camper conserving the amount of money I have spent on this game. Dis it or I will be one of many saying bye bye now

Lady Chill AOC
Aug 18, 2018, 09:4408/18/18
220504

Archon, 

 

Do you want to say that Plarium Play "advertising" banner prevents you from interacting with your city ?

Aug 18, 2018, 17:0508/18/18
02/22/15
8
 Since Mac iOS devices are not Flash supported, we Mac mobile users use the Puffin browser. Ever since you added the Download App Button overlay to the Home screen, we cannot access anything above the Download template. Turning my iPad to Landscape mode with Full Screen, the Download Button Template is still there,but  "invisible". Could you please remove that template? This will allow us Puffin users full access to our castle screen.
Aug 18, 2018, 20:5108/18/18
02/22/15
8

ThatBill Almorra said:


Archon, 

 

Do you want to say that Plarium Play "advertising" banner prevents you from interacting with your city ?

That is correct ThatBill. It completely blocks Puffin users from being able to interact with our cities. Get rid of that banner and it's smooth sailing.

Thank you for your reply.
Aug 19, 2018, 06:4308/19/18
Aug 19, 2018, 13:37(edited)
220504

I could experience the same problem. For this time it's Puffin that doesn't work properly with the banner, but I doubt they're changing anything specifically for Plarium.com.

I think it will be a job for our devs. Move this banner, or remove it.

Aug 19, 2018, 13:3108/19/18
Aug 19, 2018, 13:51(edited)
220504

I tested the browser with 2 different devices, an iOS and an Android. The Plarium Play banner didn't bother with the Android and it seems that only the iOS are affected. 

If an Android user can confirm…


To get the most out of all the features of SP with Puffin, on iOS, you need to orient your device vertically. Only the upper interface will be unreachable. This is the only solution I can offer at the moment, waiting until the problem no longer exists.

Sorry for the inconvenience.

Sep 4, 2018, 18:1009/04/18
Sep 4, 2018, 20:35(edited)
02/22/15
8

,And that is the big issue with no access to the Check status Paragon, Messages,Reports, Hero's equipment and Buy Button. With three (3) advertising windows for the Download Plarium Play App, doing away with the stand alone drop down Download Plarium Play would quickly address the major headache.

Why hamstring your customers?
Sep 6, 2018, 20:0009/06/18
09/20/15
11
Bill Almorra said:

I tested the browser with 2 different devices, an iOS and an Android. The Plarium Play banner didn't bother with the Android and it seems that only the iOS are affected. 

If an Android user can confirm…


To get the most out of all the features of SP with Puffin, on iOS, you need to orient your device vertically. Only the upper interface will be unreachable. This is the only solution I can offer at the moment, waiting until the problem no longer exists.

Sorry for the inconvenience.


Sep 6, 2018, 20:0409/06/18
09/20/15
11
Turning it thevother way doesn’t help any at all it still interfers with playing the game. This occurred the day the Plarium App Download button was used. It is sad you all can not fix this as I cannot playband I am not the only one. Please fix this Asap or I will be no longer playing, not that you care, just saying I can not play it on my iPad at all and not always possible to play on PC