Hello, Commanders!

Though I understand many of you're not happy with the way Mercenaries drop from Contracts, it has nothing to do with gambling.

Gambling means you receive some real-life profit, it's not a case with the game.

From the very beginning, it was said that the higher Mercenaries' Grade is, the harder it's to obtain him. It's logical as Mercenary of higher Grade, gives you higher Bonuses and correspondingly they're rarer.

It's how this system works in all RPG games. Many depend on how lucky you are!

Update. 

Have now opened 7 Mercenary Elite contracts in a row over last few weeks. None of them have been a grade 5 mercenary. 

This game is a money Casino gambling sponge. No rewarding gameplay. 

The lack of a developer support presence in this forum implies that they are at the stage where they are abandoning this game. Plus their silence is condemning of a lack of competency and professionalism on their part.

How hard is it to listen to your playerbase and try to make the game fun and enjoyable. Not turn it into soulless shell of a casino luck driven game. Too much elements are hinged on luck when this game is supposed to be a strategy war game. Luck is not strategy.