Hi Bilbos, let's check the issue👍

Please forward this request to the Support Team: https://vikingsweb-support.plarium.com/web/en/problems/

Our specialists will surely assist you😇

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:)

I am sure I will get some sort of response in the next few days telling me how awesome Plarium staff are, how much they care about my problem and that life is super chipper and perky.  I will then receive an email talking about how they appreciate the notification and that they will not do anything about my losses while discovering the bug, oops I mean "undocumented feature", in their system while wishing me a super awesome time.  If they could do the squeaky voice thing with it, I am sure it would sound more convincing.  I am not going to hold my breath on this, or frankly, any other issue with this game.  I would have died of asphyxiation many times over for every issue I have come across and got screwed over by.  I am just placing it here so others don't waste their time on this additional piece of dead content within the game.

I am sorry to hear that you feel this way, Bilbos, and assure you that the Support Team will perform a thorough investigation🙏

Please stick to them to receive the most relevant answers🙂

Plarium's response to my ticket:
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   I have just finished attacking a Supreme Guard ghost. I took it from 100% down to 45.98% which takes a lot of hits. Not 1 single Tirelessness rune dropped during all of those hits. That is statistically impossible if your system is not rigged or bugged. I believe Plarium owes my character a very large number of Tirelessness rune fragments. I received approximately 15,186,000 Night Veil rune fragments during that encounter. Assuming your probability engine makes that (rarest) rune fragment drop less frequently and much less copiously than the next level of rune fragment in its list of drops, presumably Tirelessness, I should have received at least 10% more Tirelessness rune fragment drops than Night Veil drops. I suspect the drop ratio is even greater but I did not want to embellish the numbers. Please add either the Shaman energy back to my character, or add an appropriate number of Tirelessness rune fragments to reflect the spent energy and effort. I have included some screen shots showing my town, the help windows for the ghost, first screen list of the reports, the last report when I stopped out of sheer anger and frustration that your system is broken, etc.... I even included the irrelevant entire screen screen shot that includes the system clock so you cannot claim you don't know how to tell the time and date even though all the information was previously proven here.... If it is a bug, please fix it. If it is a rigging of the probability engine, please fix it. Please also compensate my character for the system issue I have identified here. Thank you.
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Support Request #4-1776951
   Plarium Support Team
   Dear Jarl,

Thank you for contacting the Plarium Support Team.

We understand your feelings. As each item has different chances of dropping from Ghosts, it is possible to receive items with lower-tier or the ones easier to come across. If you keep attacking them, with luck you may be able to acquire higher-type items.

You can increase your chance to receive the items you look for by upgrading Shaman's Skills aimed at attacking enemies. The better your stats against Ghosts are, the more chances you have to receive the materials of the higher quality or uncommon items.

If you have any other questions, please do not hesitate to contact us again. Thank you.

Best regards,
Your Plarium Support Team 

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Your team completely ignored the fact 0 Tirelessness fragments dropped after taking a Supreme Ghost from 100% down to 45%, on my own.  That is statistically impossible based on the number of hit it takes to take a supreme ghost down that far.  You know it.  I know it.  You are trying to hide the fact your system is either rigged or bugged.  Your staff ignore the problems (not that I expected any different considering the appalling history of your support team).  Your team screwed up.  You refuse to fix or even acknowledge it.  You refuse to make it right through compensation of computer bytes that cost you nothing, but I had to pay for to acquire and use.

I will certainly post your response to everyone I know who plays this game to further entrench the low quality of support team care and total disregard for the user base.  Your user numbers are dropping and will continue to do so when you treat paying customers this way.  Make it right.  Stop ignoring me (and others).  Do the right thing instead of just following corporate policy of the overlords. 

So, there ya go.

Plarium proving once again, it totally ignores the issue, blames the user or blames bad luck.  I also just had an issue with not getting points for kills in CvC but getting points for those exact same kills in Destroying enemies competition.  That is the only fight my troops have done in over a week.... and I have screenshots of the attack, defense report, points (more than 12 hours later in case their point tally engine is delayed), etc....  If it a total waste of time reporting anything since the support team seems to do little about anything, no matter how much proof you have.  This game continues its swift slide into oblivion due to the ignorance and arrogance of staff.  I am looking for another game to play, as are my friends.  When I (or they) find it, my friends and I will be taking our patronage elsewhere.

John, FYI - I mixed things up a lot for attacks when I saw I was not getting any drops of any Tirelessness rune fragments.  That is why I stopped.  Nothing was working, but Plarium doesn't give a rodent's posterior as long as someone else is sending them money.

hahahahahaha - hardly...

It is statistically impossible.  I have a very strong math background.  I saw the "rare" drops in the multi-millions while the less rare did not drop at all.  There were a very large number of attacks to do that.  Again... statistically impossible unless there is a bug or it is intentionally rigged.

I also worked and managed support desks for decades.  My tone, tenor, information and proof were much better than most of the calls I worked with during those decades with international organizations.  They are supposed to be support professionals and I can guarantee they get treated very poorly.  My original ticket stated the problem, showed the proof and suggested resolution.  This is the dream that every support person should be looking for in the initial ticket.  I gave them a slam dunk ticket that contained all evidence they request and require for such a support issue.  To complete the analogy, they were handed the ball, there were no opponents on the basketball court, there was a staircase beside the net to walk up then drop the ball into the net for 2 points.  They looked at the ball, threw it away, gave themselves a pat on the back for the least effort accomplished, then they went home.

What you see as potential beligerence is merely a professional recount of the issue and of past experience with this support desk.  You are probably referring to the comment about the screen shot showing the system clock.  The reports I included showed their system time in a previous ticket, but they still wanted to see the exact same time showing on my system clock.  I detailed to them where it was in their logs to prove system time regardless of what someone may do to try to game the system.  Again, this was a very professional recount of previous issues with the desk and the known, correct irrelavence of a specific aspect they request to try to reduce the number of tickets they need to respond to.  It is a filter mechanism the Plarium support desk uses to reduce tickets by dismissing them due to "incomplete information".  Time to resolution reports look much better to management when they can close a ticket due to "incomplete information".

This entire situation is on them.  They know it.  I know it.  Even you know it, whether or not your allegiance will allow you to acknowledge it.

I agree with @Bilbos Wood . I've hit Supreme Fox from 100% until 75.78% ( I would've done more but ... maintenance ) . As you can see in the screenshots I HAVE NOT DROPPED A SINGLE WISDOM  rune . First I've done normal hits until I've boosted the attacks bonus to maximum , then I've added shaman energy and done 2 ENHANCED hits (a.k.a.  10 MILLION SHAMAN ENERGY ) , when I've checked the RUNE WORKSHOP .... kinder surprise ... didn't get 1 ( ONE ) WISDOM rune , then I've done @80-100 normal hits  and same s...t .

I would like to mention that I've hit Supreme Fox  2-3 weeks ago ( can't remember when exactly ) and guess what .... same like today , I haven't received a single wisdom rune .

I've spent 10.5-11 Million Shaman energy for what ?!?

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After maintenance :

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1st If you read the TITLE of the topic ( go to the top ) .... you will find out 

2nd If you look at the screenshots ... you will see that I've hit a SUPREME GHOST (1st screenshot), the drop that I've received (2nd screenshot) and of course what I was supposed to drop as well ( 3rd screenshot ).

3rd Normal Ghost and Supreme Ghost have the same rune drop the only difference being the number of fragments dropped and the "rarity" of the rune if any drops ( not entirely sure of the last part as it might drop only fragments ) .

4th Ghosts / Supreme Ghost drops only 4 types of fragments 

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5th Ubers / Uber Chiefs drops 20  different crafting materials + 8 different gems

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Grinding / Killing Uber Chief gives you a higher "rarity" of crafting materials and a higher "rarity" of gem.

Players are using the same strategy for banishing ghosts or killing Ubers . If you do 40 normal hits you get a 600% attack bonus ( 15% per each hit ... 40 hits - 600% hit bonus ) and do an Enhanced Hit afterwards . By doing those 40 normal hits first and 1 enhanced hit, you save a huge amount of energy (hero or shaman) .

Supreme Ghosts / Uber Chiefs,  same "strategy" applies, the only difference is that they have more defense and more " life points" , because of that players have to use a huge amount of energy even with 600% hit bonus active. 

Sorry to hear that you feel this way about our last update. Thank you for the detailed feedback! I have forwarded it to our specialists 👍

@xyz I didn't intended to be rude or offend anyone ... . Please take in consideration that English isn't my 1st language and maybe I've misunderstood you ... .

I'm grinding Supreme Fox for Wisdom Rune not for any events . I need the rune for one of my equipments .

In 100+ hits I'm pretty sure that I will get each number on the dice at least once .

In my case : @122 ~ 142 total hits

40 hits ( for total hit damage ) +2 enhanced hit  + @80-100 normal hits ( after I've checked the rune workshop to see how many fragments I've got ... none .... and I though that maybe I will be able to drop them by doing normal hits ) .

51.880.970 Stamina rune fragment

29.376.340 Valor rune fragment

9.941.870 Storm rune fragment

000.000.000 Wisdom rune fragment 

It doesn't seem normal not to get at least 1 rune in so many hits . I understand that there's a probability to get x , y , z rune / material  but that probability it's getting higher ( or should ) with every try / hit  and it would've  been normal If I wouldn't get any by doing only 10 hits .

If you throw the dice 6 times , most likely you won't get every number on it .... but if you throw it several dozen times  is "almost" impossible not to get it at least once. 

Even on https://vikings.help/en/resources/runes/1405/  the Wisdom rune drop is OFTEN  . The hardest to get are the troops specific ones and building/learning/training ( the 20% ones )  in my opinion , as I have several equipment sets and it took me longer to get those.

Reading the above makes me wonder if the supreme invaders give the more valuable (and usually harder to get) runes as the rewards? I.e  to get the less powerful runes stick to hitting the standard ghosts and invaders?

(  I could do with some Night Veil runes so I shall try hitting some Supreme Guard, it is taking forever otherwise.)

Hi pipkin! In fact the Supreme Ghost is a better choice as it has way more health points, you can achieve Sustained Attack which results in better damage and drop😉

Same thing for uber chiefs? 

As there were some experiments with uber with drops

More or less, bumba😉

Supreme ghosts are still dead content as far as I am concerned.  I was not even trying for the top rune fragment.  I got the top rune fragment quite a bit but not one of the lower ones.

Others have confirmed my point with more extensive testing; some even showed their results here.

Again... Choose theory dictates it may be low, but not impossible to get at least one of each fragment type dropped.  We know exactly how many possible choices there are with ghost drops.  We know how many times we "rolled the dice".  We see the results.  The formula to determine one's chances in an even-handed "roll" has not changed.  Even in a weighted system, the "most valuable" is the usually the least frequent in the result distribution chart.  If there is an algorithm to determine what the player needs and a weighting system applied against that probability, the outcome still should not be zero across a broad sample size.  Plarium has not issued any kind of statement this has been rectified, looked at nor even considered.  So.....

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