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22 апр. 2016, 14:1222.04.16
22.04.16
1
You just released a 3 chest random sale....50% off and no free units.....is this a mistake? It's far worse than your everyday sales so why bother?
Alyona KolomiitsevaCommunity Manager
28 апр. 2016, 07:1628.04.16
17.09.15
8273
jesscapps said:

What is the duration of the "probationary period" when you have been kicked by a team and then rejoined? I cannot find any documentation of the probation duration posted. 

I'm a Captain and am unable to do many of my Captainly duties while on probation. :)


(I was kicked me to save me the troops I was out on holiday/not online to save when our beacon fell)

7 days :)
15 май 2016, 16:2915.05.16
05.11.15
6

Hello,

My girlfriend wants her castle sit next to mine. But there is no space , only lvl 10 castles that are eternally inactive , you can not move it to another place these locks ?

I play for almost a year at the same place, which is lvl 10 also included as long as or almost 1 year inactive


Greetz

Alyona KolomiitsevaCommunity Manager
16 май 2016, 07:3616.05.16
17.09.15
8273

northmann1984 said:


Hello,

My girlfriend wants her castle sit next to mine. But there is no space , only lvl 10 castles that are eternally inactive , you can not move it to another place these locks ?

I play for almost a year at the same place, which is lvl 10 also included as long as or almost 1 year inactive


Greetz

Greetings. Unfortunately, we cannot move those inactive Castles. It's possible that the relocation spot will appear near your Castle in the future, but I can't tell you for sure. And nobody can.

I recommend you to find two vacant lots located close to each other and move there together 

8 июнь 2016, 08:3608.06.16
220506
Hi, friend.

You will need to buy builders and skin castle again per server.

13 июнь 2016, 13:5413.06.16
220506

Shure, you can ask here. I'll help what I can.

1. Can you give me more details about Spoils of War?

2. Eather can be used only during event. It's being collected in bank. Unfortunately, It'll be burned after event and can't be recovered. It's nice bonus for those who buy anything but have no use for other players.

3. You can visit bank and check how much eather you need to open event chest.


Alyona KolomiitsevaCommunity Manager
21 июнь 2016, 07:3421.06.16
17.09.15
8273
We suggest our players to track their Resource flows on their own. It's a part of strategic gameplay 
21 июнь 2016, 14:4421.06.16
18.05.16
4

YOU MUST MAKE DEFENSIVE BUFFS WORK BY NUMBERS. Work by time, offensive buff always get advantage because they can atk anyway. Defense however we never knows when will atacking us. There's no alert, theres nothing specific to help defensive ways. That's not fair. I will start produce just atk troops too. What a hell!

Alyona KolomiitsevaCommunity Manager
22 июнь 2016, 11:0422.06.16
17.09.15
8273
Fuer said:

YOU MUST MAKE DEFENSIVE BUFFS WORK BY NUMBERS. Work by time, offensive buff always get advantage because they can atk anyway. Defense however we never knows when will atacking us. There's no alert, theres nothing specific to help defensive ways. That's not fair. I will start produce just atk troops too. What a hell!

In some cases you do know that the raid is coming. Sometimes you are at war with some Leagues and you should stay alert. There are many situations when you can use Defensive enhancers. But no one can find the best strategy for you, except yourself 
22 июль 2016, 15:2122.07.16
220506

Who in the name of war he comes with this fortress idea . Today started the flag tournament my fortress was spayed by Les spy's from the sender and I lost all defence at fortress from her with an unbelievable ratio .

She lost 2.3 mil. And the fortress was 8.5 mil defence .

Now I understand why stormfall is full with I active players and empty castles you guys of stormfall I think you care only for credit card members if it is so let us know so we clean you the corner.

P.s. I think I make a mistake playing 1year here and leave my Warcraft character to be lost and tell you the truth I am thinking to return there .

I Suggest Maybe at next upgrade you give us the castle destroyer with couple of 100 sapphire to destroy the castle on the way out from your game so the server not be pact.

The flag tournament haha what a joke you guys are .have a nice day and if I offended you but luck.


22 июль 2016, 21:2822.07.16
22 июль 2016, 21:29(отредактировано)
22.07.16
3

Th flag event is further once meant only for the big leagues and the little leagues have the disadvantage. The big leagues have the leagues with flag level 1 and their fortresses must not attack. So would the leagues with evel 1 the chance had the flags divide among themselves. The idea is great, but the implementation is poor

Alyona KolomiitsevaCommunity Manager
25 июль 2016, 07:5125.07.16
17.09.15
8273

Hi, guys. 

It's too bad that you have a negative experience with our new Tournament. We always try to make our game more interesting, challenging and exciting. We have created this Tournament so our players could compete, fight with each other and have some great time with this new kind of game activity. 

Of course, Fortresses can no longer be a safe place. Rivals can attack each second. You need to defend it or it will be taken down. But that's the point of the game - to fight for domination, Resources, glory and fame.
Alyona KolomiitsevaCommunity Manager
25 июль 2016, 09:2225.07.16
17.09.15
8273

Thank you for your feedback. I have passed it to our developers. They will take it into consideration and we will make some changes to the future Tournaments according to your feedback.

29 июль 2016, 15:1029.07.16
12.06.16
1
This new buff that adds 50 off and def for a week is way unbalanced. The fact that you can only get it for 11 euro feels wrong. Youre asking dedicated people to pay real money each week to be competitive. No other game out there is even close to costing 720 euro a year just to play. This buff alone has made me seriously consider to quit and move on to other games, and yes Ive spent money on this game. 
Alyona KolomiitsevaCommunity Manager
1 авг. 2016, 07:3901.08.16
17.09.15
8273

Sarge Slaughter said:


This new buff that adds 50 off and def for a week is way unbalanced. The fact that you can only get it for 11 euro feels wrong. Youre asking dedicated people to pay real money each week to be competitive. No other game out there is even close to costing 720 euro a year just to play. This buff alone has made me seriously consider to quit and move on to other games, and yes Ive spent money on this game. 

This new Item is not a game changer. We did a huge research work and analysis before adding it to our game. This Item is not easy to get. It can be found only in some Special Offers. Moreover, players still can use +10/20% Enhancers. And there are many other ways to boost your Army. 


2 авг. 2016, 06:2502.08.16
220506

As I know, there are 3 types of active bonuses:

  1. Units:deff and off enhancers and food consumption reducers.
  2. Castle: auto unit hider;
  3. Resources: rss boosters.

As for "Hero" tab on main screen - is only for upgrading and breaking equipment.

As for cristals - only through experience. Well, what I know:

  1. 9 jade - 6.5%
  2. 8 carbuncle - 5.25%
  3. 8 opal - 6.8%
  4. 8 chalcedony - 8.5%
  5. 8 malachite - 14/11.2/6.8/5.25
  6. 8 amethyst - 8.5/8.5/5.25/5.25
  7. 8 quartz - 6.8/6.8/6.8/11.2
  8. 9 jasper - 10/10/18/18

Alyona KolomiitsevaCommunity Manager
8 авг. 2016, 08:2608.08.16
17.09.15
8273

srnfaker said:


I have posted two questions in forum. Maybe I'm using the wrong location or doing something Incorrectly. 


But in 4 days no reply. 


Also, I created support tickets and get no reply for 4 days. 


This is bad service. Poor response to complaints and questions.


You are quick to sell Sapphires, but slow to reward them in-game, and have yet to reimburse me for reported losses in game due to bugs.


You have a good game but a miserly management, and sub-par service.


I think my three hundred dollars US (spent in two months) is going to be the last monies spent here. It feels like making money beats out making the best game, and I am becoming increasingly dissatisfied.



Could you please give me a link to your questions?

If you haven't received an answer from our Support Team yet, please check your Spam folder. If it's not there, please give me your ticket ID and I will check it for you.
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