Hello Pavel, 

it was 1 week ago less or more. during the building event with sketches on reward.

I think i've spent 3k or 4k sapphire with that bug.

Br

samuelebe said:

Hello Plarium, 

this is my first time that i contact you for a problem so i hope i can explain it well : 

The platform you play: Facebook

The server where you play : The Dark Plains;

The feature that causes the issue : Building Free Boost

The exact steps you performed before the bug arose : Before of this i've Free Boosted an Warlord's Equipment. After that, when i tryed to boost a lost art , a free Boost appeared there too. I've ciicked on it and some sapphire has been removed from my accout.

What should have happened : only a Free Boost

What actually happened :  Sapphire had been removed from my accout for a boost that i would never have clicked if I had known that sapphires would be removed.

Waiting for your answer and my sapphires back.

BR

Samuele

Hello, Lord!

It's easy to dismiss bugs YOU can not reproduce as non existent.

However for a commercial company thats not really an acceptable practice.

Since you are trying to improve your customer service - why don’t you start today with Samuelebe.

While solving bugs is important so is customer satisfaction.

Your customer Samuelebe is not asking for a freebie. If you thoroughly read his posts you will see that he has suggested to bring back his hall of shadows to lv 15. 

Sometimes bugs occur, but are almost impossible to reproduce. All that is known is what it looked like when it actually occurred. 

If bug solving is so high on your agenda I would expect to see members of your QA team active on this forum.