fi3reloaded said:

lucky for you, I already 4 month to get the same resources discount over and over again every single day. not sure when they will fix them. I want something different not only res that I can get.

Hello.

Devs reported that the issue should be fixed now and players should start getting different Offers.

Has the Offer changed for you?

fi3reloaded said:

lucky for you, I already 4 month to get the same resources discount over and over again every single day. not sure when they will fix them. I want something different not only res that I can get.

Hello.

Devs reported that the issue should be fixed now and players should start getting different Offers.

Has the Offer changed for you?

fi3reloaded said:

Alina Phoenix said:

fi3reloaded said:

lucky for you, I already 4 month to get the same resources discount over and over again every single day. not sure when they will fix them. I want something different not only res that I can get.

Hello.

Devs reported that the issue should be fixed now and players should start getting different Offers.

Has the Offer changed for you?

Still the same, yesterday I got 50% discount resources and today also got resources discount but 30%

Please monitor for several days more whether you're still receiving this Offer but with different percentages. 

If yes, please contact our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

fi3reloaded said:

Alina Phoenix said:

fi3reloaded said:

Alina Phoenix said:

fi3reloaded said:

lucky for you, I already 4 month to get the same resources discount over and over again every single day. not sure when they will fix them. I want something different not only res that I can get.

Hello.

Devs reported that the issue should be fixed now and players should start getting different Offers.

Has the Offer changed for you?

Still the same, yesterday I got 50% discount resources and today also got resources discount but 30%

Please monitor for several days more whether you're still receiving this Offer but with different percentages. 

If yes, please contact our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

I will do that definitely, for 4 months never change my wheel of discount is quite frustrating to survive.

Hello.

fi3reloaded said:

Alina Phoenix said:

fi3reloaded said:

Alina Phoenix said:

fi3reloaded said:

lucky for you, I already 4 month to get the same resources discount over and over again every single day. not sure when they will fix them. I want something different not only res that I can get.

Hello.

Devs reported that the issue should be fixed now and players should start getting different Offers.

Has the Offer changed for you?

Still the same, yesterday I got 50% discount resources and today also got resources discount but 30%

Please monitor for several days more whether you're still receiving this Offer but with different percentages. 

If yes, please contact our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

I will do that definitely, for 4 months never change my wheel of discount is quite frustrating to survive.

Hello.

Has the Offer finally changed for you? :) 

Alina Phoenix said:

Hello.

Has the Offer finally changed for you? :) 

not yet, still the same, I will send another ticket to support now 

fi3reloaded said:

It has been 2 days since I sent the ticket, but  no answer given to my problem? How long do I need to wait?

Dear Lord

tell us if u received a confirmation e mail with the ticket number

if so maybe the support team is a bit occupied and u will be answered as soon as posible

Juglar del Viento said:

fi3reloaded said:

It has been 2 days since I sent the ticket, but  no answer given to my problem? How long do I need to wait?

Dear Lord

tell us if u received a confirmation e mail with the ticket number

if so maybe the support team is a bit occupied and u will be answered as soon as posible

Regards

Actually it is very hilarious cause when the issue still in fixing mode, the support easily told us to wait and be patient but when  the issue still  not be fixed, no answer given. 5 days already

fi3reloaded said:

Juglar del Viento said:

fi3reloaded said:

It has been 2 days since I sent the ticket, but  no answer given to my problem? How long do I need to wait?

Dear Lord

tell us if u received a confirmation e mail with the ticket number

if so maybe the support team is a bit occupied and u will be answered as soon as posible

Regards

Actually it is very hilarious cause when the issue still in fixing mode, the support easily told us to wait and be patient but when  the issue still  not be fixed, no answer given. 5 days already

Hello.

fi3reloaded said:

I hate to say this, what is the function of support when you sent the report and they just change the status to solved? Seriously I hate to say this but the support is really sucksss. I am not waiting for four month to just see status solved but not getting anything!!! It really make me angry, plarium is getting sucks.

Try to be online when the wheel of fortune timer runs out, and then manually click the icon
It might even help if you clear cache first

This should force it to refresh

Not guaranteed, but it worked for a couple of my league mates who had this problem

My problem is the ridiculous frequency of Gateway discounts - always 3 or 4 times every week

fi3reloaded said:

Hello.

As I can see, the Support gave you the final reply and explained why you can receive the same Offer.

Let us know if Snowgoon advice works for you.

I tried it on weekend and now but the same type appear for my wheel of fortune, it is the same resources type whether resources production boost or resources discount only. I dont like these two only for my wheel of fortune that appear on the last 4 month. Why support cannot help to fix that? are they incapable to do that?

Hello.

If the Offer is changing then there is no issue and Wheel of Fortune is not stuck. 

It can be considered as stuck only if the Offer you get is absolutely the same. In your case, it's not. 

You just need to wait when for the Offer that will suit your needs.

fi3reloaded said:

Alina Phoenix said:

fi3reloaded said:

Hello.

As I can see, the Support gave you the final reply and explained why you can receive the same Offer.

Let us know if Snowgoon advice works for you.

I tried it on weekend and now but the same type appear for my wheel of fortune, it is the same resources type whether resources production boost or resources discount only. I dont like these two only for my wheel of fortune that appear on the last 4 month. Why support cannot help to fix that? are they incapable to do that?

Hello.

If the Offer is changing then there is no issue and Wheel of Fortune is not stuck. 

It can be considered as stuck only if the Offer you get is absolutely the same. In your case, it's not. 

You just need to wait when for the Offer that will suit your needs.

Hey Alina, let say I wait for another 4 month, this two type only repeatedly appear for my discount over and over again. You still consider it as not bug????? You not facing it, that is the case. Everyday I expect the different type of discount, but only resources type appearing, it is so frustrated. WHY PLARIUM NOT UNDERSTAND THIS ???????!!!!!!!!!!!  Saying it is not the bug. I got plenty of proof for that for the last of 4 month. I seriously dont want to face this again for another 4 month!!! and then what?? you ask to me send another ticket,  then support said to me "it is final answer, this is not consider bug",

Edited by CM. Please don't break Forum rules (point 1.2 b).

Hello.

I understand your feelings. 

Support checked your tickets and gave an explanation why it's not a bug.

Unfortunately, I can't change the Offers you get from my end. 

Hello.

> you wanted to say, 1 offer, I belive. that's why the player can get absolutely the same offer every day.

Yes, I meant absolutely the same Offer. Sorry for the typo. Edited my reply.

I clarified the situation with Offers in the Wheel of Fortune with devs once again.

They said that it's normal if one and the same Offer is received for several times. It means that this Offer has a higher probability of being given in your segment.

I don't want to show a good side of Plarium, I'm just trying to explain how thing work :)

fi3reloaded said:

Alina Phoenix said:

Hello.

> you wanted to say, 1 offer, I belive. that's why the player can get absolutely the same offer every day.

Yes, I meant absolutely the same Offer. Sorry for the typo. Edited my reply.

I clarified the situation with Offers in the Wheel of Fortune with devs once again.

They said that it's normal if one and the same Offer is received for several times. It means that this Offer has a higher probability of being given in your segment.

I don't want to show a good side of Plarium, I'm just trying to explain how thing work :)

The name is the " WHEEL OF FORTUNE" it is a wheel, if you rolling for 99 times, you will not get the same 2 offer the same over and over again as the percentage will not be that high unless someone make the wheel to be like that. This game have more than 8 segment that player can enjoy the benefit from the wheel of fortune. But why only one segment is offering for me? IT IS ONLY RESOURCES, USELESS ONE!!!!!!

My Lord, it means that Offers for Resources have the highest priority in your segment.

wildaxeman said:

who you try to fool here? cut the carp and admit, wheel is broken and plarium IT geniuses do not know, how to fix it.

Yeah, this fella Alina Phoenix is trying to show only a good side of plarium and dont want to admit the issue is still not fixing. That is why I saying she not face what we are facing for the last 4 month until now. It is a c.r.a.p for you to stand out saying the  priority segment is only resources even though you as one of the player must know that there are a lot of segment that you able to enjoy having in wheel of fortune. Let me show you what are those segment available if you are forgot about them

Those are the segment that all the  player should have in wheel of fortune and this is the only main segment, not include the sub-segment such as crystal, paragon, boost, castle skins, special, offense unit, defense unit and so on. Your argument on 

" My Lord, it means that Offers for Resources have the highest priority in your segment.

The Offers are not the same and the percentage of the discount is changing. It means that your Wheel of Fortune is not stuck."

What you are saying is  totally manipulating the fact. Dont just saying something to show us a good side of plarium without helping us to fix the issue. Just admit that Plarium IT who claim to be genius but not genius unable to fix this at all !!!!!!!

No answer??? Still no answer for 4 days? Where is Alina Phoenix??? Where is other community manager??? What will  happen to my wheel of fortune??? I just need to face it just like that every single day?? No solution??? What kind of service is this?  

Lord Fi3reloaded

i think u have been given the answer as i can read above

if you want to suggest other way of wheel of fortune, please post the suggestion on the proper thread

fi3reloaded said:

Juglar del Viento said:

Lord Fi3reloaded

i think u have been given the answer as i can read above

if you want to suggest other way of wheel of fortune, please post the suggestion on the proper thread

regards

!

Dear Lord

i didnt say anything about your words..i said 'if you want to' but no problem at all. i cant help you in your wheel of fortune, unfortunately i cant access and see what is happening with yours. 

all i can do is say to you to once more send a ticket to support. if you are the one who does not change its wheel of fortune or get always the same offert then they have to investigate your personal issue and see what is happening to you.

at my side i get the offers as usual so i havent seen anything wrong.

sorry if i used my words in wrong way and it made you get more angry