Alyona Kolomiitseva said:

knigochey said:

Alyona, I feel for you: after all, you are advocating the behavior you cannot approve as a rational decent person. 

1. About 2 years ago, another nice lady told me almost the same. Well, she said it was a bug. And said probably it takes 1-2 moths and suggested that I clear the charts, before starting the scouting, which I do. Irrespective, Plarium is causing the losses - it is supposed to give compensations, not to mention, those compensations are to material, so that would not cost Plarium. But no, Plarium prefers moths-long arguments.

2. Again, you sound like an attorney, defending a  cheating bank:  don't worry, you money is treated fairly. "After a certain point" we will pay you, but what is certain point you will never know. Do you realize that gambling is not what Plarium has a licence for? Any "secret rule" is illegal, not to mention the repeated one-sided re-writing of the programs. And please, I already told you that I know (by comparison to another city) for sure there is a system of oppression specifically against knigochey city. My losses almost double the "previous PPs" - and yet there is no reward. And sure I do not expect to get "at each operation". If that disaster doesn't stop - I will have to go class action attorney. 

1) When it was first reported by Support or CMs, it was indicated as a bug, but our devs gave the clarification and explained why it's not a bug. As for the compensations. if you had any in-game losses because of a bug or any issue on our end, you can contact our Support Team and ask for a compensation. However, please remember that according to our Reimbursement policy potential gain cannot be compensated as it's not reviewed as a loss.

2) Players are not obliged to play PPs. It's just one of the in-game activities available for you. 

1. So, your logic is like that: if Plarium destroyed what a player has in barn – there could be some conversation (even though you never satisfied any of my complaints). But if you burn my booty, before I reach it – you wash your hands. Even if Plarium has that “disclaimer” in small letters somewhere, that doesn’t justify its clear discrimination against certain players. It is still illegal

2. We are not obliged to play ANY part of the game, do we? When you advertise yourself as a “free game”, that means non-coiners have a chance to compete. Plarium manipulations kill that chance. There are plenty of double-digit IQ players who are conspicuously “successful”, most likely because they are somehow favored. And they definitely know the “secret rules”, for example, what 15 minutes of each hour are best for payouts. Again, that is discrimination. Very bad smell.

knigochey said:

Alyona, I feel for you: after all, you are advocating the behavior you cannot approve as a rational decent person. 

1. About 2 years ago, another nice lady told me almost the same. Well, she said it was a bug. And said probably it takes 1-2 moths and suggested that I clear the charts, before starting the scouting, which I do. Irrespective, Plarium is causing the losses - it is supposed to give compensations, not to mention, those compensations are to material, so that would not cost Plarium. But no, Plarium prefers moths-long arguments.

2. Again, you sound like an attorney, defending a  cheating bank:  don't worry, you money is treated fairly. "After a certain point" we will pay you, but what is certain point you will never know. Do you realize that gambling is not what Plarium has a licence for? Any "secret rule" is illegal, not to mention the repeated one-sided re-writing of the programs. And please, I already told you that I know (by comparison to another city) for sure there is a system of oppression specifically against knigochey city. My losses almost double the "previous PPs" - and yet there is no reward. And sure I do not expect to get "at each operation". If that disaster doesn't stop - I will have to go class action attorney. 

1) When it was first reported by Support or CMs, it was indicated as a bug, but our devs gave the clarification and explained why it's not a bug. As for the compensations. if you had any in-game losses because of a bug or any issue on our end, you can contact our Support Team and ask for a compensation. However, please remember that according to our Reimbursement policy potential gain cannot be compensated as it's not reviewed as a loss.

2) Players are not obliged to play PPs. It's just one of the in-game activities available for you. 

Alyona Kolomiitseva said:

knigochey said:

1) There are various. Most frequent is when the "To battle" chart shows that a bot or city is available for raiding - but when you raid - it doesn't let you take resources. I am tired to repeat.

2) But most devastating is the rigged PP. Once again, I "invested" all my offensive troops but Carthagenians that are needed for raiding bots - the rigged system did not give a payoff you assured me "is near". 15 minutes ago I wasted most of my defense - and again, the payout is lousy. That means for several months I have to collect troops - just in order to hit a high lvl PP.

Now I can only think about making such MO painful for Plarium. Enough is enough

1) It's not actually a bug. the game remembers the last 100 interactions with Cities. So when you exceed this limit, the data about the previous raids gets erased. I've already asked our devs if we could raise the limit.

2) Calculation of the reward is performed according to the special algorithm. Rewards are received according to your losses at previous PPs. After you reach a certain point you get a prize in Units. This is why you do not receive the reward at each operation. It is normal. Units you send to each PP are counted. You will be given the prize automatically by the system once you hit a certain PP and receive your deserved bonus.

If you have any other issues to report, I'm ready to listen :)

Alyona, I feel for you: after all, you are advocating the behavior you cannot approve as a rational decent person. 

1. About 2 years ago, another nice lady told me almost the same. Well, she said it was a bug. And said probably it takes 1-2 moths and suggested that I clear the charts, before starting the scouting, which I do. Irrespective, Plarium is causing the losses - it is supposed to give compensations, not to mention, those compensations are to material, so that would not cost Plarium. But no, Plarium prefers moths-long arguments.

2. Again, you sound like an attorney, defending a  cheating bank:  don't worry, you money is treated fairly. "After a certain point" we will pay you, but what is certain point you will never know. Do you realize that gambling is not what Plarium has a licence for? Any "secret rule" is illegal, not to mention the repeated one-sided re-writing of the programs. And please, I already told you that I know (by comparison to another city) for sure there is a system of oppression specifically against knigochey city. My losses almost double the "previous PPs" - and yet there is no reward. And sure I do not expect to get "at each operation". If that disaster doesn't stop - I will have to go class action attorney. 

Alyona, have you ever read my initial post? I reported multiple times (with no success) and came to the conclusion that the "bugs" are intended. And it clear now that fixing anything is beyond your powers. 

"Unintentional bugs" would not be consistently against a player. I already explained to you that the staffers spent many hours if not days to refuse any compensation that the "visual bugs" caused. And the wrong "available for raiding" palrium announcements continue to deceive players. I heard promises to "fix" at least since march 2015 - never materialized. 

Any logical person would conclude that the "bugs" are intended. 

"Unintentional bugs" would not be consistently against a player. I already explained to you that the staffers spent many hours if not days to refuse any compensation that the "visual bugs" caused. And the wrong "available for raiding" palrium announcements continue to deceive players. I heard promises to "fix" at least since march 2015 - never materialized. 

Any logical person would conclude that the "bugs" are intended. 

Alyona Kolomiitseva said:

knigochey said:

To have the staff  stop messing with my game. Your "secret mechamics" rational is not flying. 

Plarium employees never interfere in gameplay process. Your game is running as intended.

So, all the irregularities are intended?

If there's something I could help you with - just let me know :)

Alyona, you did not respond to my last post. 

Probably, i tis not fair to you persoanally as you have to defend the anti-players policies you did not create. 

But I needed an answer and your non -answer ws more than telling. 

So, you admit that you are not going to even try to free me from the deliberate unfair Plarium treatment. 

knigochey said:

If you don't change, that is only a matter of time you wwill be sued.

Read and weep my friend..

https://plarium.com/en/terms-of-use/

Alyona, come on, don’t embarrass your and my intelligence, please. Nobody asks a bank about “what is happening with your money”. But a bank and you agree on what conditions you receive certain return on your investment. For example, if they keep your money for a year, you will be paid 5% interest at the end of the year. Something similar was in Plarium initially. You invest about 110% of your last large payout – and you get about 110% of that last investment – and so on. That was fair. When you do PVP, multiple missions and tournaments – the logic is: a player get some info to do some kind of planning.

Then you start changing the PP rewards system again and again and again. Using the bank analogy; if the bank says: from this moment, there is no way you can have any idea what interest you get for your investment if at all. You have to be patient, and don’t even ask how many months or even years you have to wait, until you get your investment back, not to mention the interest. Seriously? The bank would be dragged to a court and lose on multiple counts. Why are you saying that same is OK for Palrium? Do you understand what I am talking about?

I think it is worse than just like tht. I observed multiple indirect signes that some players are purposefuly given hard time to compare with others. Maybe because they do not purchace enough of stuff or are discouraging others to do so. By ruining chances to do well, Plarium might try either to get rid of the player or to make him/her spend money. 

knigochey said:

The pretense "we cannot give you PP algorithm" alone is very annoying at least. Why cannot a player know about the logic behind the PP rewards distribution in the “analytical game”? Why would we gamble instead?

Because algorythms, game balance, feature mechanics are the intellectual property of our company, and they cannot be shared with players.

Did you order the staff that they stopped their dirty tricks?

Alyona, my patience really runs thin. I do not beleive in some random bugs. I urge you personally order the support people to undo  the things they are hurting me with for many months. I am about to apply to a court. 

This is a typical example https://gyazo.com/8941d5ee49bba14157dc2f8eda4d094f Even when I raid lvl 160 PP, the reward is miserble - while investment way acceed 110%