Hello Archon,

If it's related to the 4th of May servers unavailability, then yes, you could still open a tciket to the support service :

http://support.plarium.com/ensparta/Tickets/Submit/Step1/52

However, you've been compensated already for the lost time, directly in your market.

If you have any othe rissue, then yes, contact them using the above link.

From May 5th, instructions about how to change your preferred DNS server to replace your deficient Internet provider's one, so your web browser would be able to reach the game, was given here on the forum after it could be accessed again.