Dimitri Molchanov said:
You have been a direct response to the issue you reported and your message that was sent in response is not at all clear. If I were reading it, I would have assumed that you are potentially not convinced of the answer but are not going to be pressing it further. Moreover, the matter was investigated at the time - that is why you were given a response to your ticket. Support did not have numerous complaints at the time and launching full-scale investigation over one or two players claiming lag issues is not something that can happen.

 you are serios ??   it's not the first time  i  had resolved in the same ticket  ..more problems then one ... and youre guys also wrote
If you have additional questions, I will answer them with pleasure!
where did he   answer my questions ?? ... it's so  hard to  say  that you are wrong ??  
p.s.  because of youre lags used  2 or 3  instant recall  boosts ..it's any chance to  get them ..or i have to make another ticket..because i will not  ? ..Also  i'm not talking about the  raids also lost because  of lags and posibilitty to finish from   three on the weekly rankings on two  ..because  you gave me the same thing   ..it' s was an posibility to finish in  the second place 
p.p.s May i ask you  why you guys are being paid if not to make investigations even if one member claim a thing .. ??( for this i know i will  not get an answer just an bann but not intrested of repercursions .... )