i got a pole and its more accurte...Just imagine that plarium can not search for every player who has had or has not had this problem. The only way to find out is to make a poll ... and if everyone knows that there is a compensation gift, everyone will have had this problem oddly. Unhappy for the real ones.
As Dimitri says, contact the help desk if you have suffered losses during this time.
why can't u investigate what happened , you have all the info ...and i didn't told you to comunicate with personal messages ..i wrote there wich i couldn't disclose here ,because from what i know it's against the rule to post on forum what u spoke with support guys ..like print screens of discussions ..why to make another ticket when one already exists??Because matters of compensation are not something the Community Manager oversees, neither is following up on Support tickets. If the resolution is not to your satisfaction, open a new ticket, put the first ticket's ID as a reference and explain the situation.
