misotisa said:

Dear Plarium,

Thank you for fixing these horrible game lags that every single player experienced during last two days. But... Really? No free gift after that? I would expect Plarium to have decency to give us something for our lost time, and all the mess that these lags caused. Not to mention our lost nerves.

What is cool about your other game "Vikings" is that after every, even small maintenance, you (Plarium) give players gift. And also somehow in Vikings you make this neat  little pop-ups with count-down timers that warn players about upcoming maintenance. Why can't you do same in Sparta?

EXCELLENT IDEA!!

On my network at work, when we are experiencing difficulties with the network-we send out a "network Info" command-it pops up on each user's screen, in addition to sending e-mail stating the network is degraded due to router/server  maintenance, programmer error, or an ID10T message for whomever is to blame or the like.

On another note, I think Aristocrat management (the new owners of Plarium) received quite a few emails this past weekend, with screen shots, and past comments regarding past management/customer service practices.

Let's hope in the coming new year, the new management team will put into place, some very basic network practices as well as customer service and respect due to its loyal customer base-paying or not.

Great post-I hope you put this in the suggestion forum.

Respectfully,

there should be some compensation for the lag. people complained about loosing drachmas on unwanted clicks on unit production boost.

Based on my experiense plarium will give us a gift of useless stuff like resourses.

Guys, it makes sense that plarium can not inform you in advance of an unforeseen problem.

Messages are sent to you in game 30 minutes (I believe) before a maintenance. Except this problem was not planned.

At the moment I am not sure that there are any compensation gifts for these problems.

Dimitri Molchanov said:

At the moment I have no information whether or not any compensation will be dispensed. To the best of my knowledge, not every single player was affected by the latency issues so that might make the matter more difficult. Furthermore, we are still investigating the cause to make certain there is nothing that was missed in order to avoid further lag spikes.

well i havent heared from anyone that it worked fine 

Vodka said:

Dimitri Molchanov said:

At the moment I have no information whether or not any compensation will be dispensed. To the best of my knowledge, not every single player was affected by the latency issues so that might make the matter more difficult. Furthermore, we are still investigating the cause to make certain there is nothing that was missed in order to avoid further lag spikes.

well i havent heared from anyone that it worked fine 

connection has been totall crap

This will probably make you laugh, but I did not have a problem during this period. It would not be normal if I was compensated for something I did not get.

Vodka said:

Dimitri Molchanov said:

At the moment I have no information whether or not any compensation will be dispensed. To the best of my knowledge, not every single player was affected by the latency issues so that might make the matter more difficult. Furthermore, we are still investigating the cause to make certain there is nothing that was missed in order to avoid further lag spikes.

well i havent heared from anyone that it worked fine 

connection has been totall crap

i think he is  reffering  to those who didn't play  the game in the week-end  on plarium platform :))) 

Bill Almorra said:

Vodka said:

Dimitri Molchanov said:

At the moment I have no information whether or not any compensation will be dispensed. To the best of my knowledge, not every single player was affected by the latency issues so that might make the matter more difficult. Furthermore, we are still investigating the cause to make certain there is nothing that was missed in order to avoid further lag spikes.

well i havent heared from anyone that it worked fine 

connection has been totall crap

This will probably make you laugh, but I did not have a problem during this period. It would not be normal if I was compensated for something I did not get.

i will suggest that you will be excluded if some compensation is rewarded

cant even laugh about it not that i expected anything else as a reply ffs! haha

Vodka said:

cant even laugh about it not that i expected anything else as a reply ffs! haha

but seriously with the amount of money some of us leave here you guys should really consider keeping this not very complicated game running smoothly as that is the least you could do

you have to big  expectations :))   ...  

We are  spendind  money   and they  can't even  make the game  work without problems ..and when something  happens wrong  because of them  all  of  us  users wich spend money we suffer  losses without compensation ..they are saying that  they were sorry..like that  it's enough for us  :))

Bill Almorra said:

This will probably make you laugh, but I did not have a problem during this period. It would not be normal if I was compensated for something I did not get.

In Plarium's "Vikings" game everyone was/are(?) getting small gift for every maintenance, no matter how short, I was often signing in and getting gift for sleeping through 15 minutes maintenance, which happed a lot in "Vikings" when "browser version" of that  game was released.

I realise these two days of Sparta being laggy maybe was not planned by Plarium and MAYBE it was not their fault, but it does not change the fact that many players lost drachmas, units and resources because of lags. It's is really offensive that game managment didn't thought about any compensation gift.

Just imagine that plarium can not search for every player who has had or has not had this problem. The only way to find out is to make a poll ... and if everyone knows that there is a compensation gift, everyone will have had this problem oddly. Unhappy for the real ones. 

As Dimitri says, contact the help desk if you have suffered losses during this time.

Just imagine that plarium can not search for every player who has had or has not had this problem. The only way to find out is to make a poll ... and if everyone knows that there is a compensation gift, everyone will have had this problem oddly. Unhappy for the real ones. 

As Dimitri says, contact the help desk if you have suffered losses during this time.

Bill and Dimitri

The game right now for the "MAJORITY" of the players (if you want me to put it that way) is unplayble.. Lag spikes are off the charts again, I have to press 10 times to break an item in the general in order to do so and I don't need to mention the risk that some players take to raid or do other things that involve their army during this huge delay. (also, I have cleared my cache, have great internet speed, using latest update on flash and chrome, and my pc is top of the art) 

I think since Plarium is giving a form of compensation in other games then I don't understand why they don't give the same form of compensation here when the problem resides on the company.

Also the compensation should be given to all players no matter if they experienced lag or not Bill. Come on man I'm sure you played other browser games as well you know how this works. 

Let's not hide behind our finger here please guys, do not underestimate our intelligence nor our gaming experience in these kinds of situations.

mitko said:

Bill Almorra said:

Just imagine that plarium can not search for every player who has had or has not had this problem. The only way to find out is to make a poll ... and if everyone knows that there is a compensation gift, everyone will have had this problem oddly. Unhappy for the real ones. 

As Dimitri says, contact the help desk if you have suffered losses during this time.

once i had a problem,, and technical support fixed it .... after 3 weeks....

The support center receives hundreds (if not thousands) of tickets each day.

If you look at the bottom of the forum you see the number of registered that is 1,784,137 registered users, so even more at stake.  Sometimes you get a quick response (it happened to me in less than 24 hours), but sometimes it can take longer.

With all your complaints, maybe that plarium will think to a compensation gift (and I don't say that to calm you down). But I doubt it.

Meanwhile, maintenance is underway for all games. Devs add a fix that should decrease the number of lags and loading issues we face from time to time.

The reason you do not receive compensation as on Vikings is because Vikings is not developed by the same studio and is in no way related to games such as Sparta or Soldiers.

Dimitri Molchanov said:

As a reminder, if you have suffered losses due to technical issues, you can contact our Support and they will look into your case. Also keep in mind that our devs are working on porting the game to a better engine already, as explained in the Beta Testers thread 

   You are sure that will do  ?   Till  now i get only thing that we are sorry for youre  bad experience (260828 ) , like i got also  some months ago when i couldn't log in 4 days in game 

p.s. to who contact if i know i was    12   in ranking overall in an tournament one hour before to finish  and you guys still saying i wasn't   in any top to get  rewards for the overall  placement   ?  My ticket get  closed (249504)   ..even if it was impossible  that somebody  exceed me , to   left me  out of the  top 100   ...not to say top  20  with only one hours left   to finish the tournament ,