Hello, Archon! Thank you for bringing this situation to my attention. 

I've contacted our devs on this matter and they answered that the simple reinstalling of the application will solve this issue. So, try to reinstall your Plarium Game App. 

Boris Shevchenko said:

Hello, Archon! Thank you for bringing this situation to my attention. 

I've contacted our devs on this matter and they answered that the simple reinstalling of the application will solve this issue. So, try to reinstall your Plarium Game App. 

Have a good one!

boris, would you be so kind of asking devs what usage of cpu and memory is the standard for this app? 5%, 10%  20%, 40% 60% ....? if would be of great help.

Boris Shevchenko said:

Hello, Archon! Thank you for bringing this situation to my attention. 

I've contacted our devs on this matter and they answered that the simple reinstalling of the application will solve this issue. So, try to reinstall your Plarium Game App. 

Have a good one!

boris, would you be so kind of asking devs what usage of cpu and memory is the standard for this app? 5%, 10%  20%, 40% 60% ....? if would be of great help.

thanks in davance

so are you saying that we all have shitty computers that will explain that we all have high percentage? 

so plarium using too much is not the possible reason? again is players fault?

And you move it to discussion from bugs?

I didn't say that :) 

Please, reread my answer. Here is a screenshot from my working PC >>> https://www.screencast.com/t/AgSggxOMT

It has Intel(R) Core (TM) i3-4150 CPU @ 3.50 GHz

I hope this information will be useful.

but do you play? do the same actions of normal players?

because real players  that are active, have diferente numbers and with far better pc 

It appears the App has a "memory leak"... The memory usage has increased steadily over the last hour starting around 700 MB when I booted the App - now up to 3.17 GB.  Eventually will run out of memory and crash.

This would explain the frequent freezes and need to restart the App regularly.  Being a programmer myself I know this can happen when you write sloppy code.  This is 100% on Plarium developers.

https://gyazo.com/d97c527a862bdb1074e40bfac44363bd

Mikalosos said:

 Being a programmer myself I know this can happen when you write sloppy code.  This is 100% on Plarium developers.

https://gyazo.com/d97c527a862bdb1074e40bfac44363bd

thanks for the info, so that would explain the constant freezes of app? lately i can not even click the arrow to go back to main page of app, i have to close app all together to be able to open it new again...

Here is a video sample of a frozen situation .... Video size 90 MB

https://drive.google.com/open?id=1_tCO4oPR8RPIe9qH5-2HaABFge462ijx

Plarium Support comment welcomed

all what i have seen is when a mod dont understand what he read , he just edit / ban  the message,

it is the Ver. 2.2 Plarium policy.

we have community player that are far more  advanced in PC knowledge AND Game Knowledge  compare to this Ban hammer  MOD morons. 

15 min of guardians  upgrade and need to  log out / in ...    32 Ram   Nvidia 1600  6 gb,   LOL

Wait next plariun  " upgrades "..and order a NASA COMPUTER to be able to play

Correct me if i am wrong

Plarium want us to use APP to save computering cost / ressorces in their end and move the weight to the user.

So when the player use app, and bug happend, plarium just can and have answered its player side client, End of story.

Don´t use the app stay in web mode , and wait they change behavior toward customers.

Hello! Let me clarify some points.

Yes, like in every complicated tech system, there can be some flaws in the game. However, we have a whole team of developers which monitor game performance constantly. So, in case any critical bug occurs they start working to fix it immediately. That's why moderators, support agents, and I check this forum and if we face bug reports and can reproduce them we forward the information about such bugs to our devs. 

flaws?

you must be kidding

it took a year of us telling you something was wrong

We again identify a problem and still you dont listen, its more of the same again and again

seriously

Boris Shevchenko said:

Hello! Let me clarify some points.

Yes, like in every complicated tech system, there can be some flaws in the game. However, we have a whole team of developers which monitor game performance constantly. So, in case any critical bug occurs they start working to fix it immediately. That's why moderators, support agents, and I check this forum and if we face bug reports and can reproduce them we forward the information about such bugs to our devs. 

I hope this information will be useful. 

" there can be some flaws in the game."

There is flaws in the game

" That's why moderators, support agents"

moderators dont have ( or dont want to share ) technical infos ( have been seens so many times)

why is it so HARD to accept and reconize ( that matters for players )  FAILURE and in some cases moderator incompetancy ?

why it has always to be the players / users fault and force them to speak louder to be heard --> meaning to be banned ?

I disagree with the opinion in regards with the moderators.

I have been constantly bringing to the attention of Cm or reporting any Bug that I was made aware of and also I encounter myself during the game.

I have been constantly as a moderator trying my best to forward any issues and to help any player who has encountered issues.

I also pointed out in numerous times the importance of active players who are on Forum and praise their attention to detail and how important it is to the game itself for the help in the development of the game.

As a moderator I always explain the reason I delete the post and always ask the player to rephrase their post as my intention is not to discourage but to keep to the rules of the Forum.

I have been messaging and explaining and also do a follow up of any issues I was aware or presented with on Forum.

The moderators are active players who play this game for years and have a wide variety of experience on many platforms and many similar games and which offers their free time and support to all players with the intention of helping everyone enjoying the game, help reporting any arising issues, point out on unresolved or ongoing issues.

What everyone needs to understand is that before anything else we are players as everyone else and our duty is not to judge but to help.

Our work may not be fully exposed here but we do spend plenty of time doing work behind scene.

Thank you for appreciating our time and effort.

RED said:

As a moderator I always explain the reason I delete the post and always ask the player to rephrase their post as my intention is not to discourage but to keep to the rules of the Forum.

I have been messaging and explaining and also do a follow up of any issues I was aware or presented with on Forum.

red, that is the funniest thing you have wrote in forum, now say that you apologise when you threat to ban people for no reason and also when you deleted the post from that person that did not break any rules (and I know for a fact never wrote that person informing, even when she was in skype and you could have done it) lol

to resume because red as usual changed the subject.... its not about moderators,  it is a problem in the app and a player identifies the problem and support is nowhere

when a bug arises..... steps....

1- there is a problem

2. we bring to forum

3. technical supper, blames us, our computers, our internet, our families, our weather.... ops sorry i mean always puts a nice link to a old and empty of meaning post where its says basic things we all know and do before coming here, but its better to blame the users and even tell them they don't know the game instead of checking that there is a problem... 

4. players here identify the problem and tell technical support (that once she put the link, ignores every single post of bugs... and they don't clase them anymore after i complained about it, now she just ignores them and there are bugs there open from months and months ago not sorted...)

4. users/players we get tired and angry for this attitude and if we complain we get ban