No, I am saying that the majority of non-VIP players would not be aware of the discount in the first place and thus have no claim to the compensation. I will be blunt - issues happen. There are numerous reasons and no process is truly perfect, sometimes schedules can change in the last possible moment, sometimes something is not working as intended. I am sure the team working on discounts will take a lesson from this to avoid such issues in the future. You can discuss the matter further with your VIP agent but there is nothing else I can add, I am afraid, and we are going in circles.

again thats not the point, you share with us a info, i had been encouraged by my angents to share that info as leader of my coa in the past. so as i said thats not the point dimitri.

do not disrespect the non vip players 

i am sure you as community manager can help to get a solution as your name says, nothing to discuss privately with vip agents, as mamny players do not have them

you suply us with info, we trust in you ... make sure that trust is not gone

No, I am saying that the majority of non-VIP players would not be aware of the discount in the first place and thus have no claim to the compensation. 

You really think we dont talk and share information? For the whole coalition? Dont retreat into inflexibility....

Hellion6 said:

You really think we dont talk and share information? For the whole coalition? Dont retreat into inflexibility....

Of course, you do. This does not, however, mean that all players will be given compensation for something that they would not have known has been scheduled in the first place. So far we have passed feedback over to the team that deals with discounts, no information on what they will decide. If some sort of decision is reached, I'll put a notice here.

i dont ask for packs? you seen my question ? either shedule the 75 within the next 4 days or keep units in infirmary untill next 75 comes these things can be done for vips i know but you should be able to do this for everyone due to your error in communication. it costs you nothing ! 

The announcements are made for a reason: that the players can organize their game and prepare themselves. One trusts in it and acts accordingly.

The changes that Plarium makes may be more or less attractive to players. And it is up to the players to keep playing or stop playing based on these changes. But there's one red line Plarium should never cross: Breaking the players' trust. Losing all credibility.

This action, in addition to being a serious mistake, has been qualitatively different from any other change Plarium has made to the game:

1) It has been broken with the word given and consequently it has been broken with our trust.

2) This breakage negatively affects the players

3) It is especially significant that it is also with one of the game parts that more use of Drachmas (and therefore real money) is involved.

This is not a VIP matter. It's a matter for VIT (Very Important Trust)

Translated with www.DeepL.com/Translator

Agent Pavel said:

Vodka said:

Healer gets announced people anticipate on that and you guys are just cancelling it later on ?

You guys should be a shamed of yourselves ! 

Best make sure this healer comes anyway. 

absolute disgrace 

Hello, Lord!

I strongly advise that you do not use offensive language in further correspondence.

This case cannot be classified as a bug. I have moved your topic to Game Discussion thread.

plarium people:Dimitri,Pavel,Helga......moderators......and others.....no need to educate us,we all went to school,you do not answer on our questions,like you are politicians.

simple question-simple answer:

when will be 75% healer,and when you gonna give us back wheel of fortune?

your "soon" is a year,two or more?

i am polite as always 

Fortuna said:

I just don't understand why you are not working with us to find solutions instead of going against us. You are the community manager don't you realise? 

I have provided you with as much information and answers on the matter as is possible at the moment. I am afraid there is nothing else to add for the time being.

@Tonaya

Verybad !

another wave from player will leave and new server will coming up to try get new player.

Since more than 1 year we have on plarium server nothing new stuff, alost same gameplay and bug.

Dimitri Molchanov said:

The 75% Infirmary discount has been rescheduled due to unforeseen circumstances. I am sure the team that manages these discounts will do their best to make sure this situation does not arise again in the future. And while I understand that some of you are upset by the sudden announcement and have our sincere apologies

Sparta Community meanwhile really don't have high expectations on Plarium Team.

Hopefully not the same Crew is implementing the Healer discount, which is working on unique Coa Logos....

I assume if you don't store units from ALL players Infirmary til 75%, it will cost you another few hundred players.

We don't have to insult, we simply can quit game, but than you guys better watch out for new job.

Dimitri we dont want to complain to you personally,its not personal..

a problem has happened and lots of players,your "clients", made great efforts in spending money to have units to revive with 75 and planned their strategy in this sense.. the problem,technical you said, has happened,but i am sure you can easily solve it..make an extension of the infirmery for all the server till next healer arriving.

in this way everybody will be happy and Plarium shows us to be kind and comprensive to our problems (that cost us a lot of money ndr)

regards

Hello Dimitri

I can understand any reasons for such decision. I can imagine that the revival 75% team is not the same as the tournament organisation team.. and we can't expect to have a recruitment tournament while we have a 75% healer. 

So ok, for me, that was an organisation fail. I understand. I'm still polite and say " Ok, please don't do that again".

But you also have to understand we all play in team. We are at war. I warned all players who's action could help me, as we are currently at war. 

That means a lot of players trusted me.. and still trust me. That's not only a financial problem for some as Vodka for exemple. It's a matter of trust. That's why we asked for a global solution and not only some personnal solutions for VIP players. 

I know many other game and they would have answered this way. For unexpected server maintenance, we get some more premium time for exemple. 

I can't imagine there would be a financial lost if you find a solution. Peope would pay for something else probably.