Since January 10 I can no longer access my account.
I performed the procedure for > changing Password< but after entering the new Password I do not receive the "Access Code" by E-Mail
I sent two reminder mails to Support but to date I have not received any response from Plarium.
I emphasize that I have been in the game since September 2016 and have a city of Lvl.126
Look in Spam, there are times when our email (even though we have already given the system permission for Plarium Play to make modifications) does not understand that it is an email we are expecting.
Mira en Spam, hay veces que nuestro correo ( a pesar de que ya dimos permiso al sistema para que Plarium Play realizase modificaciones) no entiende que es un correo que esperamos.
No Spam ... no emails ... nothing since January 10th ...
I am appalled at the treatment I am getting after 6 years in the Game!!!
No Spam ... no emails ... nothing since January 10th ...
I am appalled at the treatment I am getting after 6 years in the Game!!!
Can you tell us the ticket number assigned to you by support ?
The First ticket number I received on January 13th is -- 4554311 --
The Second tickt number I received on January 20th is -- 4569412 --
Game: Sparta War of Empires
ID Plarium: Makallikus (Lvl.126)
Coordinates: x -1485; y 3261
Server: Glorious Valley
Archon, please, make sure that you have received an answer from Support, please 🙏
As far as I know, they are already waiting for your reply.
On January 24th the support, in the person of Nazar, sent me an email to which I promptly replied.
I am waiting for your further news
I'm glad, Archon, you have received your reply 🤗
Please, follow the news from our support agent who is helping you with your issue.
Hi Daria,
What about my account ??? ...
Please, give me some news ...
Hi Daria,
What about my account ??? ...
Please, give me some news ...
Hi Maka,
You can go to the log in page and choose the forgot password option and just enter your email address and then you can recreate a new password.
Hi Maka,
You can go to the log in page and choose the forgot password option and just enter your email address and then you can recreate a new password.
Thanks for helping, Archon!
Hi
we hope my friend
... we all of us in The Towers coalition
and all your friends around Sparta
who have been playing with you for more than 6 years
...we all hope to see your active city again
Your city has now been
inactive for 32 days
from the day you did the password recovery procedure
and you have not received any email
all this because the two-factor authentication system does not work
hopefully the Plarium support team
give you a present for valentine's day
to revive your city
that with great love for this game you have been developing for more than 6 years
we are all with you my friend
don't give up,,, don't lose hope
finally ... I would like to ask the community manager Daria
if you can send a suggestion to the developers
so whoever has two-factor authentication turned on
disable it ... at least until they fix the system
in this way, situations such as the one Makallikus is undergoing could be avoided
Thanks a lot and sorry for the length of the post
force Makallikus
and strength support team
,,, :)
Archon, do you mean that the two-factor authentication didn't work?
Игра жутко виснит. Наладте плиз
yes the two-factor authentication didn't work ...
I forgot the old password so I activated the procedure for the new password
I don't get the authentication code after entering the new password
I see 🙇
Did you use a valid email? Another option is to search for your authentication code in the spam section - maybe it got lost there.
Hi Daria
thanks for your reply,,, much appreciated
yeah, apparently it didn't work
and apparently the support team is also aware of this issue
and they are working to resolve
apparently it didn't work two factor authentication
in the password recovery procedure
as the email with the access code numbers does not arrive
please help Makallikus to regain access to his account
thanks in advance for the support
Thanks for the info. I'm just on my way 🙌
Игра жутко виснит. Наладте плиз
Ли это еще актуально, Архонт?
Hi Daria,
the email is valid and there is nothing in the spam folder
Hi Daria,
Do you have some news for me?
yes the two-factor authentication didn't work ...
I forgot the old password so I activated the procedure for the new password
I don't get the authentication code after entering the new password
Hello MakaSparta. Sometimes the players have to submit a ticket to the Support, in order to get another password. Back in time, there was a problem with specific emails receiving the 2 FA code. Why not try to find out, if you stored your old password in your browser settings? Just type on your address bar, your browser and settings/ autofill, and you will find if you stored them. I will give you a screenshot, but my primary language is Greek, but I hope you will understand it. Of course, you can always install the Plarium play again, and after the reinstallation, you can delete the old file from your PC. Here is the Plarium Play Launcher https://plarium.com/en/plarium-play/?fbclid=IwAR1bXvQWQYkFAkOsmnqHdoMPQ8wcgYBAk4OxrDdpZcr5-I0ZoPA91jwTDCs . If nothing will help, please submit a ticket to the Support.
Hi Daria,
you have to report to plarium support that they have to cancel the two factor authentication and give me a new temporary password to enter the game ... it doesn't seem like a hard deal !!!
Hello MakaSparta. I'm really sorry that you cannot log into the game . Did you contact the Support Team? only the support agents can cancel the 2-factor authentication if you can verify that the city is yours. If you already contact the Support, I need the number of their autoreply.
Hi Katia Maurogenous,
4554311 13/01/2023
4593052 01/02/2023
4569412 11/02/2023
these are all support tickets ... but nobody does anything to help me !
I will send your tickets to the managers.
