Look in Spam, there are times when our email (even though we have already given the system permission for Plarium Play to make modifications) does not understand that it is an email we are expecting. 

Mira en Spam, hay veces que nuestro correo ( a pesar de que ya dimos permiso al sistema para que Plarium Play realizase modificaciones) no entiende que es un correo que esperamos. 

No Spam ... no emails ... nothing since January 10th ...

I am appalled at the treatment I am getting after 6 years in the Game!!!

Can you tell us the ticket number assigned to you by support ? 

The First ticket number I received on January 13th is -- 4554311 --

The Second tickt number I received on January 20th is -- 4569412 --

Game: Sparta War of Empires

ID Plarium: Makallikus (Lvl.126)

Coordinates: x -1485; y 3261

Server: Glorious Valley

Archon, please, make sure that you have received an answer from Support, please 🙏

As far as I know, they are already waiting for your reply. 

On January 24th the support, in the person of Nazar, sent me an email to which I promptly replied.

I am waiting for your further news

I'm glad, Archon, you have received your reply 🤗

Please, follow the news from our support agent who is helping you with your issue. 

Hi Daria,

What about my account ??? ...

Please, give me some news ...

Hi Maka,

You can go to the log in page and choose the forgot password option and just enter your email address and then you can recreate a new password.

Thanks for helping, Archon!

>> The password option doesn't work <<

I don't get the authentication code after entering the new password

Since January 10 I can not enter ...

I hope someone from Plarium can help me

Hi 

we hope my friend

... we all of us in The Towers coalition

and all your friends around Sparta

who have been playing with you for more than 6 years

...we all hope to see your active city again

Your city has now been 

inactive for 32 days

from the day you did the password recovery procedure

and you have not received any email

all this because the two-factor authentication system does not work

hopefully the Plarium support team

give you a present for valentine's day

to revive your city

that with great love for this game you have been developing for more than 6 years

we are all with you my friend

don't give up,,, don't lose hope

finally ... I would like to ask the community manager Daria

if you can send a suggestion to the developers

so whoever has two-factor authentication turned on

disable it ... at least until they fix the system

in this way, situations such as the one Makallikus is undergoing could be avoided

Thanks a lot and sorry for the length of the post

force Makallikus

and strength support team

,,, :)

Hello. I sent your post to Daria. I do hope that you will get an assistance soon.

Archon, do you mean that the two-factor authentication didn't work?

yes the two-factor authentication didn't work ...

I forgot the old password so I activated the procedure for the new password

I don't get the authentication code after entering the new password

Hi Daria

thanks for your reply,,, much appreciated

yeah, apparently it didn't work

and apparently the support team is also aware of this issue

and they are working to resolve

apparently it didn't work two factor authentication

in the password recovery procedure

as the email with the access code numbers does not arrive

please help Makallikus to regain access to his account

thanks in advance for the support

Игра жутко виснит. Наладте плиз

I see 🙇

Did you use a valid email? Another option is to search for your authentication code in the spam section - maybe it got lost there.

Thanks for the info. I'm just on my way 🙌