Hi I would like to give my feedback on the last 2x event, customer support and arena. 

First off the 2x Ancient event should pull at 16% on Epics. It did not. I had 53 Ancient shards and got 4 epics and 49 rares. That is a 7.5% pull on epics during a supposed 2X event where you are suppose to pull 16%. I don't want to hear RNG and bad luck. After 30 shards it should start to reflect the pull %. So the odds of using 53 shards and only getting 7.5% is pretty astronomical. The more likely answer is they used the normal non event 8%. I can chalk up the no legendaries to bad luck, but pulling 4 epics is more than just bad luck. So do the shards have the percentages coded to them when you get them or when you use them? 

Let's talk about support. I lodged a compliant and asked the previous question within the game. I got a automated response then nothing else. That is garbage. I responded to the automated response asking for my question to be answered and crickets. I have been playing the game for around 80 days. It takes awhile to get 53 ancient shards. If I am going to save them for an event I would hope that it would pull at least better than non event percentages not worse. I wanted someone to acknowledge this and make it right. In my first couple months I have spent $235 on the game. I was planning on spending $100 a month. I would like to buy a couple packs right now, but I am no longer going to spend a dime on this game until someone at plarium makes this right. It wouldn't cost them anything. Acknowledge they lie about % or say I had bad luck but you know what here are 4 or 5 sacred shards that will get you to the 16% epics. 4-5 Sacred shards is a small price to pay to keep a customer paying. I doubt they will do this though. It is their loss, they will continue to lose paying players and fall down the app charts. Good luck explaining that to your investors. 

Just wanted to say ... im done spending in your game. This feels like pubg all over again. It's like someone made this game and didin'T expect to get this far with it and now that it was doing good ....no one knows what to do to keep it going.

Do you think us player base don'T notice when you change things like item upgrades cost. I used to level up items to 16 with 600 000 silvers to tops 1.2 million .... now i can spend 700 000 silvers from 14 to 15. The other day it cost me almost a million to reach lvl 13. Not only is that retarded its a dumb system because increasing the cost when you can end up getting garbage random stats... theres no payoff.

Listen to me 2 seconds.... players don't mind spending money in your game. But you can't have it ALL your way. Meaning, you can't charge more then others games .... have next to no content ...have a system thats casino style for items , champions and stats..... on top of that have SUPER low rates of payoff. I spent like 20 000 energy in the past 2 months to get maybe 5 good items.. not AMAZING items ... just good and out of those 5 items 2 got decent stats the rest i had to sell because i rolled the worst stats ever. Do you realise that when someone spend 200$ in your game and gets jack shit in return ... he had to work 20 hours in some dead end job to pay for that and he gets JACK SHIT payoff. On top of that ....the books are super insane hard to get or you gotta spend tons of cash to gear up legendary's cuz most cost 10 books +. Its like you guys are only focused on making spend rather than the REASON why we should spend. Playing RSL right now feels like a champions collection game that you can once in a while try out your skills on brain dead mobs. 

hi i am day 45 here are a few things

i get there are odds when you open up shards but as someone who spent money i dont feel like i got a good  return 

in marvel strike force they have this thing called red stars which  there this thing when u open at least 20 red star orbs you are guaranteed to get the ability to open a 4 red star orb which allows players to get a character to get at least a 4 red star for there character. there should be something similar like if you open x amount of shards you get a either a sacred or void like achievements if do this u get shards, this should be different from the missions. ive opened maybe about 10 sacred shards from things ive bought and from the in game rewards on top of about 30+ voids and x amount of ancient and even on x2 events and 0 legendaries either fix the drop rates and find a way to release more shards or find a way to give the players more shards with the low rate of getting void and sacred shards  how are new players going to push ahead in arena and clan boss. 

i fought a 4 on 1 against a miscreated monster and i lost, i have solid characters but nothing that go against players with better characters

a few solutions, 1. about the shard handicap 

1.allow players to replay the campaign and get the rewards again maybe have a cap at once or twice a week, guaranteed shards of a combo of ancient, void and sacred as clan boss rewards. the dailiy rewards from doing the daily quest need to be upgraded 400 xp and 10 gems, assuming the drop rate doesnt change why not give x amount of ancient or even 1 void shard per day and at end of the week instead of 1 ancient shard why not a sacred or several void and the same for the monthly. i understand sacred shards are supposed to be rare they would be rare if they only gave legendaries but there not and there drop rate are bad, the only solution that may give players a chance is more acess to shards.

2. when doing dungeons remove mystery shards and increase the drop rate of anceint shards and on the final boss in campaing offer the chance to get ancient shards.

the arena since progress is based on points once you reach a certain level you cant fall backwards like im in bronze 4 and being im facing teams far better i run the risk of going back to bronze 3  there need to be a system of forward progress

a new store from clan boss and dungeons that allows the user to buy shards anything except mystery

do a weekly calendar where each day you get x amount of items and at end of the week you get something worth while , could be a sacred shard or a special shard that allows you to pick a character from a faction epic and above this should be different from doing the dailies 

a schedule of past fusions that rotate a month with the same events so players can get a chance to get them, since im a day 45 player i missed out on getting rotos or foli there needs to be a catch up mechanic that allows players who are new or free to play to within x amount of time can start competing. i would love to be in gold tier but due to lack of solid characters i cant climb.

if a player missed an event like battle pass they should have the option as a 1 time thing to replay it, same thing with old promos like if you had amazon prime you can get ultimate galek  

 i understand the game needs to make money but remeber not everyone can afford to buy the packs and hope they get lucky, i happen to love the game but this game has several holes and as someone who has played other games i wana see this game go far 

Hey, I am confused between peydma and alure. Who to six star?

Hi i'm kinda sad because I like the game but i feel it's unfair.

I had 111 void shard, and I have found not a single legendary in a 2X time event....

This is not fair, people use money to play and finding always the same 5 epics it's annoing. Do something to improve or at list respect the odds, I'm not a whale, i spend a bit when i can, i try to be efficient and i get punished.

Fix your shard pool sistem, and try to be respectful with your costumers

 this game is too expensive for many countries my country salary 300 dolars please discount  or  new arrangement

will there be content that helps the free to play to get acess more shards, gems, and books

Green Knight you mentioned in an early post We are working on a couple of developments that will increase the accessibility of some shards and books will that be something like a guaranteed rewards or is it like 50/50, 

Outside characters gotten at end of the month and the 2 free ones and a starter how are players supposed to compete with end game content when shards are hard to come by and even when you hoard and have shard events there no guarantee that you get those characters if my math is right at end of the month u get 1 sacred 1 void about 10 ancient how is that enough to make headway

If you wana keep characters behind shard opening which Is a poor idea

Suggestions

Remove the mystery shard that you get dailiy from the store and switch it with an ancient shard and the once a week ancient shard switch to a void

After you complete your dailies get another ancient shard and after 5 days u get a void and after 30 days 4 sacred (rational you get a 6% to get a legendary if you have a sacred, if you have a void it .5 same for Ancient. so how will more shards after the balance of the game)

Have another calendar every week you get x amount of ancient and void shards days 1-6 day7 a sacred or at day seven x amount of gems or energy

Add ancient shards to campaign with a solid drop rates

Add void to dungeons with solid drop rates like if you do 20 battles you aught to get say around 5 shards

For clan boss rewards because it hard content everything up to brutal get a shard in addition to a gear potion nightmare and up double everything

Same for arena

Give players more shards wont affect the balance due to current drop rate what are the odds of a player getting all the top tier characters even if you do u still need gear masteries etc

Other option make characters farmable like the final node in a campaign make that a place where you can get shards fragments for characters or maybe add a store where you can buy them or like do a personal message to each player that if they play a month they get to a shot at a  legendary 

As someone who invested in this game i dont feel like my investment was worth it 

you know how at the campaign you have for the most part avatars of different legendarily why not add another battle that lets you get fragments for that particular champion with a drop rate of x % so it takes time and it forces players to choose between farming gear, farming shards etc 

have an option that you redo the campaign and get the rewards again

for arena once you reach a certain like like bronze 4 you cant fall below bronze 4 how is it far for a player to be on the verge of reaching a new reward rung and over night gets sent by to say bronze 3

have a arena store that allows you buy character fragments and shards and books

allow players to redo old fusion events along with the events or make the characters needed for fusion farmable 

but most importantly i would like see changes that not just benefits top tier players but those who are just starting and those who are Free to play so that after a period of time they are able to make headway in clan boss, arena etc, the game has solid potential but there needs to be a balance  im an avid gamer 

DavyJones said:

arena is perfect. only problem of arena are bronze noobs with shamans and kaels 40 lvl who cant watch HUNDERDS of guides hot to make arena team

Hey buddy you're actually a no life lmao. How many posts is this now? You're right, thousands of people are complaining yet its not a problem, the content creators that you tell people to watch think its a problem, the devs think its a problem, but you know what I think? You got bullied in school now you come to forums to vent about "noobs" thinking someone will give you some attention. Well here it is, you're still as irrelevant as you were your entire life LMAOOOOOOO. Stop being a neck beard and realize not everyone wants to drop 1k on this game like you do. Go out side bro. Smell the air. You actually said "noob" its a MOBILE GAME you weirdo. Hope you talk to a girl one day.

hi.

i think that EXP BOOSTER 100% exp from battles and EXP BOOSTER which is coming from SUBSCRIPTION should be switched.

12$ for 20% exp boost which you will not use bec you dont have normal booster not logical.

i SUGGEST to make 100% boost from battles in RAID SUBSCRIBTION CARD so if you pay monthly for game you are not restricted for farming chickens .

and this will make sense bec now RAID SUBSCRIBTION is useless

Hi, maybe you will add Diamond tier for Classic Arena, and make Platinum I, II, III, IV

I agree whole heartedly. The cost of items in this game is a real show of greed.

A filter for artifacts by no. Of stars is really needed

Hey,

pls can you guys change the way scrolls for mastery is earned? instead of been for the hero, can it be for the account? I have several scrolls to the stronger heroes (which doesn't need it, but I cant clear dungeons without them, while other heroes which I want to use cant do anything in the dungeon. That way I can choose where to spend the scrolls.

BR

Soull