FortMillion said:

Per today’s communication recommending accounts to be linked to plarium - I went into settings and entered my email account to setup the connection. 

My account after connecting to Plarium was reset entirely. My previous gameplay is lost. Not sure where to go from here. Any way to recover the data? 

Hi

Please contact with our support in game. They will help you to investigate.

I am also having the same issues. I just bought 2 packs then played for abit before trying the login with Facebook. The game restarted and I lost everything. It's a new account now. In game support does not even reply. 

Hi

If you cant enter the game contact with our support via this email:[email protected].

I can enter the game. It's a new account not my old account. 

And your in game support is a joke. I'm sure many have said the same thing. Zero respond. 

Probably the same problem I have with linking to Facebook.

https://plarium.com/forum/en/raid-shadow-legends/680_account-issues/164061_lost-account-when-connecting-to-facebook/

Anyone get a response from support yet?

2019-10-15

• 3 days sent I sent email to support no response. 
  
• 2 days since I posted to the forums no response. Hello Support?
  

so basically - support is not working at all ?

or to many tickets :)

Hi

Sezzy said:

Hi

What is your in game id? And your ticket number ? Pls pm and this forum post too.

Hi, I try to connect my account to id Plarium but my game restarts at the beginning when I try. I lost access to my previous gameplay and it is not connected to id Plarium yet.

I am now logged in with my new account. I have tried logging out and reinstalling my game but that also resets the game. 

I have sent a ticket to support but I Have not yet received a reply. The ticket number is 1649728 and my in game nickname is ngi01.  Please help

Same story here. Can't login to my account. Says my mail address its not recognized. Played 1year+, spent many €€ and can't use it.  Support in game doesn't work. 

Sent mail to support but no response, request number:1650119.

My Nick in game: Wizz. Level 60 account. 

Satanic Elves said:

I downloaded Plarium on my pc, used the same email address as my mobile account, and it started me over,from the beginning. I've spent over $300.00 on this game, I really need to get my old account back please. I tried to open support from my phone, but it just hangs without connecting. Now my mobile device says this login is associated with another account. No kidding! Please help! Thank you

Hi

Pls contact with our support use this email: [email protected]

Still isn't fixed for me. No response from support. 

Same problem here,  level 60 account, lots of money spent, connected to plarium ID after recent update and game reset back to level 1 tutorial and when I try to reconnect via Facebook it says connected to existing account (mine!) but allows no access through the app to my account. In game ID- maelich, ticket number 1685203. Sounds like there is no support response but hopefully this can be resolved or this game will be losing a loyal paying player. Hate to lose all of my hard grinding and investment but maybe it's a sign for me to move on.

I'm having the same issue, tried to link my account to a Plarium ID and  it reset my account.  In game ID James of May trouble ticket 1681520.  Also sent you a message.  I've tried every suggestion I can find on the forums and FAQs.

i lost my account too. ticket number - 1685479.

ingame nick should be fkmenowpls or Fkmenowpls. i don't remember. but i have my facebook and amazon prime tagged to it. with the same email address. 

kindly assist.