Same issue I am having with steam. Have bought items before no problems. Now unresponsive for both store and pass.. tried buying elite pass shows avaible dates goes back to yellow button to buy. Never opens store to purchase. Shop items same thing yellow button does not open a thing up any more.. there is ine difference other platforms purchase button shows how many palarium points you get from purchase.. on steam button does not show that. Sorry files to large to show the pics of this.. but palarium and epic show palrium points gained if you buy steam account one does not..
As for platform related opening issues, you'll have to contact support. I don't believe this is a widespread issue so support should be the best option.
As for plarium points, those can only be gained with purchases on Plarium Play.