Relentlesnes said:

I purchased a bundle pack. Was charged for it but never received it I have screenshots. It was for 3 ancient shards 500 gems and 500k silver. Just want to get what I payed for 

Hi

Open ticket to our support asap with your issue. 

So I am furious!! Idk if this is considered a Payment issue or not, but i certainly lost money, so YES LETS CONSIDER IT A PAYMENT ISSUE.. On june 1st, in between the hours of 3am Eastern standard time (USA), and 10am, I lost 500 gems. How? i really have no idea, and i wish one of you guys can tell me. It's really frustrating becasue I contacted you guys multiple times via support on the ingame link and have yet to get a response. It also frustrates me because I PAID FOR THESE GEMS!... I do expect reimbursement, because in my eyes this is considered stealing. I gave you guys the benefit of the doubt now, dont get me wrong. at first, i was hoping i made a mistake, because, i find satisfaction in being accountable for my mistakes. I figured i may have accidently made an in game gem purchase, but i checke my inventory and it is still the exact same. as with the amount of shards i have. As with the amount of energy i have, same with silver. These gems went absoulutely nowhere, and i am furious. I find myself a loyal player, a "customer" if you will, as i have made several purchases. i think its only fair if you reimburse me the FULL amount of gems, and honestly that's just being nice. I could request some more, being that i have lost planned progress, that i planned on doing in the game today. this is a real holdup, and downright betrayal to your customer, being that i have tried to contact you guys several time. I even disclosed this issue with my clan, and they told me that this has happened with other players and you have failed to reimburse them, or even contact them.. but i am going to GIVE YOU GUYS THE BENEFIT OF THE DOUBT and hope i am not that same case.. again, Before i went to bed at 3 am, i had 840 gems, and i woke up with 305.. again, i really this issue receives the attention it deserves. .. Your loyal customer, Austin Quick. Ps. My name in the game is KashSlinger. I hope i will get to continue playing this game with the satisfaction i have been playing it with. if things dont get fixed, I promise, i will be the very opposite of satisfied, and people will know.

Sezzy said:

Relentlesnes said:

I purchased a bundle pack. Was charged for it but never received it I have screenshots. It was for 3 ancient shards 500 gems and 500k silver. Just want to get what I payed for 

Hi

Open ticket to our support asap with your issue. 

Thank you. 

You are a dumb fuck. Nigga please, ive sent over 50 support tickets in past 3 months, 0 reply.

What do you think they get replied? No

Lewisgamiing said:

I purchased a 7 days pass thing and I got 6 days worth and the 7 day just disappeared I never got the legendary shard it's just gone wtf do I do I'm pissed 

Hi

Please submit ticket to our support .

Hi everybody,

i bought a bundle 5 minutes ago, the price is 10.99 but on my credit card it took 27.46.

Can you refund me plesae?

corradolanino said:

Hi everybody,

i bought a bundle 5 minutes ago, the price is 10.99 but on my credit card it took 27.46.

Can you refund me plesae?

tks

Hi

Please submit ticket to our support with your payment details. 

Thank you

adykshyn said:

Same thing. I ordered the 30 dollar special also and did not receive it 

If you are still notcget your ored. Please submit ticket to our support with your payment details. 

Thank you

goliathandrei90 said:

Hy I have purchest 2 exp pals today and I don't have them plz if someone can fix this problem it's a 

Hi

Please submit ticket to our support with your payment details.