King dg said:

I clicked on the Amazon Prime loot for the 200000 silver and 700 energy. It says collected but I didn't receive anything. 

Hi

The amazon button is not even there for me

Menok said:

The amazon button is not even there for me

Where are you playn? 

Acidion said:

I also have this problem. My energy shows up however my money is only in the thousands ... 

Hi

Hi, I got the same issue. My amazon prime loot shows collected, but i don’t have the loot... my number is: um37639895 | 36977445 I would really love to get it. Please help. Thanks!

I never received the prime loot even though it says I collected it.  um23266969 | 22873375

takinit said:

I also did not receive the loot. I got the energy. It says collected but it never dropped. My ID is um25598702  25161897. You can check and see it never went into account. When it happened; there was a pop up that stated collected that quickly went away but the monies never appeared. Please fix and add. 

Hi

JOHNY T said:

Hi, I got the same issue. My amazon prime loot shows collected, but i don’t have the loot... my number is: um37639895 | 36977445 I would really love to get it. Please help. Thanks!

Hi

You collected only second reward.

Rockthelibrary said:

I never received the prime loot even though it says I collected it.  um23266969 | 22873375

You collected two rewards

I went and collected the 40 greater potions and 3 epic tomes and all I recieved was the tomes. I got none of the potions

Hello, 

I collected the Amazon Prime rewards and I didn't receive the tomes or the potions.

My user info is as follows; um27173250 | 26711004

Hello. I have a serious problem I can't receive prizes from Amazon Prime. I am asking for some help. It still appears that another user is already using the Raid account

Player ID - um39161613 | 38448961

Current Serwer Production1

I collected amazon prime rewards today and NO loot. I haven’t had a problem before. I got no potions or tomes. Please help. My user number: um12459610 | 12280304

Ipad IOS 13.3

I was signed in to Amazon. Tried logging out and logging back in and still no change. The Amazon reward area in Raid says I collected the rewards today, but I did not receive rewards. Hoping to have this rectified soon.

Same problem. I didnt recieve any potions or tomes from the Amazon Prime gift.

User ID um35646248 | 35025682

Hello, i`m with the same issue.

http://prntscr.com/qtqeki

User ID um29281141 | 28799052

Rodrigo Ramos said:

Hello, i`m with the same issue.

http://prntscr.com/qtqeki

User ID um29281141 | 28799052

Hi

Pls contact with our support in game .